Mwaka N. Email & Phone Number

Nairobi, Kenya

1. Answer or make calls to the sales agents to address their needs, complaints, or other issues relating to sales and commission payouts for the purpose of improving the process.2. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that the sales agents feel supported and valued on the service provided.3. Build lasting relationships with the sales agents based on trust and being reliable4. Gather the information curated from sales agents relating to their commission payout discrepancies and ensure they are resolved within 24 hours.5. Work hand in hand with the Finance team to ensure payouts are accurate6. Approve all expenses booked on cash release as per budget allocation and ensure you question where the description is not clear or above budget.7. Interpret the data gathered for purposes of high-level decision-making.8. Understand and strive to exceed expectations when it comes to sales agents experience

Nairobi

• Call cycle planning and preparations.• Master reports preparation and coordination with IT.• Coordination of POSM dispatch from the warehouse to stores.• Shared gap reports with field team for action.• Liaison with Unilever team to understand the objectives to be cascaded to the field team.• Incentive Calculation etc.

Nairobi

• Responded to emails, answered calls and liaised will clients.• Managed diaries and took dictation.• Managed and reviewed filing and office systems• Organized documents and made medical claims.• Handled payments and filed all financial transactions and receipts.

Undergraduate, Bachelor Of Economics And Statistics

Master'S Degree, Economics