Melissa Walker Email & Phone Number

London, Ontario, Canada

Ontario, Canada

Detroit, Michigan, United States

- Responsible for program/project management under Business Strategy team supporting different business units within General Motors- Lead initiatives to optimize and streamline templates, standards and technological tools leveraged for project management- Initiated, built and continue to maintain customized project management and tracking documentation that encompasses all necessary project information such as milestones, action items, risks, roadblocks etc.- Define project scope, timeline, goals and deliverables in support of business objectives and work with leadership and stakeholders for approvals- Coordinate with multiple agency partners/vendors and business partners to ensure aligned understanding and visibility into status of project work-streams

Detroit, Michigan

- Responsible for program and project management of the Innovation Lab operations- Lead initiatives to optimize and streamline templates, standards and protocols- Defined, built and continued to maintain customized resource allocation and timeline management tools to correlate with the team’s custom processes and framework- Effectively collaborated with partners, vendors and internal teams to ensure success for both the Innovation Lab team and external stakeholders- Guided the PMO team to produce custom evaluation and reporting tools to understand what improvements should be applied to the Lab team’s procedures and best practices- Recruited, on-boarded and supervised project managers on the PMO team- Captured and tracked performance of all projects to build weekly, monthly and yearly status reports for leadership that provided visibility and metrics into progress and deliverables- Utilized strong leadership, communication and problem-solving skills to efficiently and reliably carry projects through the lifecycle and meet defined goals and milestones- Supported the successful delivery of projects utilizing Design Thinking methodologies along with our supplemental Innovation Lab approach

Detroit, Michigan

Southfield, Michigan

- Acted as the primary day-to-day client contact and advisor throughout theprogram lifecycle- Managed business effectively within assigned accounts to ensure high client satisfaction and achieve clients’ desired program results- Documented business requirements for each project and manage the overall execution of programs- Served as an expert on my client's best practices and branding guidelines> Monitored project progress against the statements of work including but not limited to budgets, timelines, quality control and risk management- Acted as an internal quality control check for all programs and projects to ensure they met client requirements- Described client requirements, collaborate in the execution of deliverables and supported the documentation and ongoing activities of client programs and projects

Rochester, Michigan

- Manage the delivery of all assigned projects from initiation to go-live, assuring on-time, on-budget delivery- Drive new business opportunities with existing clients, and scope out additional project work that would benefit the company and the client- Build out efficient project timelines using the tools available, and self-organizational methods- Develop client relations that foster confidence and trust- Manage internal teams through all project milestones and hand-offs- Schedule meetings, formally document meeting minutes and outline action items- Lead internal and client kick-off meetings for each project phase - Work in an efficient manner and identify process improvements to capitalize on time-management and productivity- Effectively multi-task through handling various accounts at once by jumping in to make quick HTML updates or the like in the client’s CMS- Strategic consulting, including business plan development and implementation- Coordinate with third party vendors or e-commerce platforms to bring various pieces of a project together

Windsor, Ontario, Canada

- Maintained strong and open communication with clients on a daily basis- Managed and delegated projects to web and email team to complete weekly website and e-newsletter updates- Planned and ran weekly meetings and status updates with team members- Met with clients to discuss future strategic planning and marketing initiatives- Participated in brainstorming new creative ways to display client content and exceed their expectations and requests- Contributed to completion of weekly duties and outstanding projects by helping in HTML development, promotion designs or scheduling updates - Developed and utilized excellent time management and organizational skills to keep team on schedule and aware of ongoing and upcoming projects- Worked directly with internal ad team to develop and offer new creative ad concepts for primary client

Windsor, Ontario, Canada

- Worked with designers and developers to ensure all updates for client's website were completed on time each day- Supervised email team's work to ensure brief is followed and work gets submitted to client on time - Helped to complete new page and promotion designs for client's daily websites updates- Maintained social media aspects of website for clients' needs- Utilized basic HTML coding knowledge to maintain and add to webpages per client requests- Participated in planning meetings and strategy building- Oversaw new website projects obtained by company- Managed web ad projects for external clients

Windsor, Ontario, Canada

- Helped in the upkeep and maintenance of current applications- Completed mock-up layouts for upcoming applications using Adobe Creative Suite programs- Gained working knowledge regarding HTML code, CSS, forms and spreadsheets- Met with clients to discuss completed products and expand on further projects

Windsor, Ontario, Canada

- Kept strong relationships with regular customers by providing outstanding customer service- Worked efficiently and in a highly organized manner to sort inventory- Utilized strong and creative visualization to aid in setting up store displays- Adapted quickly to customized computer systems and cash registers to ensure swift and proper cash-outs for customers

London, Ontario, Canada

- Created potential layouts for advertisements- Utilized website maintenance programs to add information and maintain current client websites

Advertising, 4.0

Core Competencies: - Creatively and effectively designing and maintaining functional websites - Thinking outside the box to create unique.

Education record