Madalene Walker Email & Phone Number

Wesley Chapel, Fl, Us

Palm Bay, Florida, United States

Riverview, Florida

Tampa, Florida, United States

Conduct daily review of active pipeline and identify appropriate client follow-up actionsInteract with external clients providing reporting highlighting items requiring action, working with clients to solve open loan level itemsConduct client outreach to solicit feedback, provide trending and position the PennyMac value propositionReview pipeline of all loans within assigned client segment for invalid stipulations or identification of alternative solutionsIdentify and resolve client issues/friction and escalate to management as appropriateWork with internal Account Executives to deepen client relationships and drive repeat businessInteract with multiple departments to expedite processing and/or issue resolution Manage inquiries to other Client Support functions to ensure consistency and accuracyMaintain communication channels with internal and external partnersServed as a primary contact regarding customer needs on PNMAC products, programs, and services.Lead onboarding and training for new clientsManaged individual SLAs and turn times on all loans in their pipeline.Conducted quarterly book reviews and loan level file review with senior PAM.Used all resources to resolve loan issues escalated by the client, sales or managementCompleted special assignments necessary to support business strategies.Performed other related duties as required and assigned.Demonstrated bviors which are aligned with the organization’s desired culture and values.

Tampa/St. Petersburg, Florida Area

Due Diligence Underwriting, portfolio analysis and compliance review projects. Completed Credit Underwriting and Regulatory Compliance Reviews including TILA and RESPA. Analysis included credit report reviews, appraisal analysis and Fannie Mae Compliance Reviews. Performed Property Valuation Services Fraud Reviews along with Scratch & Dent Reviews, Nonperforming and REO Asset Reviews. Accomplished Data Integrity and Management. Exception Tracking Portfolio Stratification and Analysis. Reviewed and analyzed Tape Cracking and Data Conversion.

Chase Bank Memorial Highway Tampa

Underwrote and decisioned FHLMC, Conventional, USDA, VA type loans for HAMP. Requested and reviewed RMA for accuracy and completeness.Analyzed all income streams including profit and loss statements for qualification for available Govt.and In House Programs. Decisioned modification applications based off of appropriate guidelines.Provide detailed written documentation of income, credit and property values involved in lossmitigation process. Provided options for loss medication including Short Sales and Deed in Lieu Options.