IT project management professional with extensive experience within Financial Services firms in corporate investment and business banking.Managing both large scale infrastructure and application transformation projects to drive change and deliver added value to clients.

Assisting in managing a large portfolio of projects within the IT department of Société Générale. Analysis on projects throughout the project life cycle as well as providing assistance to project managers.

•Responsible for the IT induction training for all new starters.•Providing training for all seniority levels within the business. •Learning and delivery of bespoke internal systems (POPS, On-Demand).•Microsoft Office training with a particular focus on high level Excel.•Complete organisation and delivery of training with regards to the Microsoft Office 2007 project roll-out.•Managed and coordinated training for Outlook Project rollout from start to finish.•Solely responsible for coordinating training for new IP telephony system.•File consultation - making recommendations for improvements and enhancements.•Assisting the internal help-desk with Microsoft Office related queries.Escalla•Delivery of classroom training sessions (Microsoft Office).•Delivery of 1-2-1 training sessions (Microsoft Office).•Creation of training documentation in a variety of styles.•Providing post course support.•Reviewing fellow IT trainer’s courses.•Created training documentation for training of new team members.

•Promoted to work as the sole team leader in the London office managing a team of 10 people. •Organised appraisals.•Coordinated and attended new starter interviews. •Developed and utilised customer database for phone calls and product launches.•Manage cash loss prevention procedures and established security policies. •Analysing sales figures and forecasting future sales volumes. •Managing and motivating staff to increase sales and ensure business efficiency. •Producing reports on performance and then measuring these against set indicators. •Reviewing current organisational effectiveness and making recommendations for improvements.