Mwangala Liseli Email & Phone Number

Lusaka, Zambia

 Ensuring customer retention through good and professional negotiation and selling skills. Selling of promotions and campaigns to targeted customers. Conduct outbound surveys on both new and old customers in coordination with the Team Leads, Outbound Supervisor and internal Stakeholders. Attending to customer queries through outbound calls. Evaluate and recommend processes and procedures for customer retention. Carry out implementation of departmental policies to ensure operational efficiency and service delivery. Preparation of daily and weekly reports to track progress of promotional outcomes. Data entry and acquisition through various market research tools/modes.

Zambia

 Selling of company products and services. Upselling and cross selling of company products and services. Attending to various customer queries Conducting Sim registrations and activation of phone numbers.  Assisting clients with mobile money services. Educating customers on old and new company promotions and products. Validation and quality checking of Sim registrations

Zambia

~News idea generation on different current affairs and political affairs under the News Desk.~News gathering and collection through phone and face to face interviews.~Covering and reporting on various Company and Government events and activities.~Writing of sports and community stories.

Bachelor Of Science In Public Administration, Public Administration

Activities and Societies: Networking, Reading, Attending administrative literacy workshops and seminars, watching educative podcasts.

Diploma Of Education, Journalism, Credit