• Actively participating in a comprehensive and hands on program focused on software engineering.• Developing proficiency in responsive front end and back end development, git and gaining practical experience through projects and assignments. • Collaborating with peers and mentors to solve complex problems and deliver high quality results in a team based environment.

• Identified challenges in order management and identified the need for a Point of Sale (POS) system to streamline operations and improve efficiency.• Proposed the implementation of a custom POS solution to address the order taking problem and enhance the overall dining experience for customers.• Leveraged expertise in React and Django REST to architect and develop the bespoke POS system, tailored to meet the specific requirements of Bravado Foodhub.• Collaborated with the management and staff to gather insights and feedback, ensuring the POS system aligned perfectly with the operational workflow.• The implemented POS system significantly improved order accuracy, reduced processing time and elevated overall customer satisfaction.

• Delivered exceptional customer service by promptly handling inquiries, resolving complaints and providing support for food orders and deliveries.• Utilized effective communication skills to interact with customers via phone and chat addressing their needs and concerns with professionalism and empathy.• Demonstrated strong problem-solving abilities, resolving a variety of customer issues and conflicts to ensure a positive outcome and customer satisfaction.• Successfully managed time and priorities, handling multiple tasks simultaneously and consistently meeting response time targets for overall customer satisfaction.