Brian Mwangi Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

• Contribute to the planning and implementation of a high-quality curriculum by developing learning materials, preparing work schemes, and maintaining academic records to monitor student performance and attendance.• Deliver lectures and practical lessons to students. Participate in the development, administration, and marking of exams and other assessments.• Provide mentorship and career guidance to students, including overseeing research studies.• Conduct research to produce study manuals and other outputs. Actively engaged in scholarly communities and continuously developed professional knowledge.• Actively participate in marketing university programs and ensure exceptional service to students to maintain a high retention rate.

Nairobi County, Kenya

• Provided on-site and remote technical support to resolve connectivity and system performance issues.• Conducted network diagnostics and repairs using tools such as Wireshark, ensuring maximum network uptime.• Configured network devices such as routers and switches for clients, ensuring compliance with security best practices.• Collaborated with team members to design network architectures that aligned with clients’ needs and growth potential.• Developed training materials and conducted sessions for end-users on basic network troubleshooting and IT best practices.• Conducted periodic preventive maintenance on computers, printers, VoIP phones, and other equipment to minimize downtime.• Contribute to project vision and breakdown, ensuring alignment with business goals and timelines.

Nairobi County, Kenya

• Provided first-line IT support to 100 users, resolving hardware and software issues, user inquiries, and network connectivity problems.• Created and maintained user documentation, including troubleshooting guides and IT policies.• Installed, configured, and maintained computer hardware and software, ensuring software updates and compatibility across systems.• Implemented and maintained security best practices to protect the network from cyberattacks and other threats.• Developed and maintained company website ensuring increased traffic through search engine optimization

Nairobi County, Kenya

• Monitored network performance, identified potential problems, and implemented corrective actions to maintain optimal network uptime and performance.• Developed and documented backup and disaster recovery procedures to ensure business continuity in case of unforeseen events.• Managed Active Directory and DNS environments, ensuring accurate and efficient directory services. Installed, configured, and maintained network devices, including routers, switches, firewalls, and load balancers

Nairobi County, Kenya

> Provided timely and effective technical support to end-users, resolving hardware and software issues.> Assisted in the setup and maintenance of IT systems, ensuring smooth operation of company networks.> Collaborated with IT team members to implement security protocols and conduct system updates.> Participated in troubleshooting sessions, contributing to the resolution of IT-related challenges.