Mwaniki Nyaga Email & Phone Number

Kenya

Making It Real, The Gates Foundation - envisioning future non-hormonal contraceptives that match women’s desires, mindsets and lifestyles.• Collaborated within a team of 5 to gather ux stories from ~450 participants through interviews and focus groups on their contraceptive perception, use and areas for change.• Supported facilitation of ~120 participatory co-design sessions that yielded prototypes of womenʼs preferences for contraception.• Currently communicating research learnings through co-designed product concept prototypes and virtual presentations to inform contraceptive development for the next two decades.Customer Centricity, KFS - supporting rural financial service associations begin their journey towards customer-centricity.• Worked in a team of 3 to create and analyse institution-wide quantitative surveys with >200 respondents, as well as conduct >100 contextual and stakeholder interviews and 5 focus group discussions.• Supported facilitation of >25 participatory co-design sessions aimed at organisational structure, strategy and product offering review.• Collaborated on reporting recommendations at check-ins and through a final deliverable set to improve the organisation’s customer centricity score beyond 50% by proposing changes anchored in their 2022 strategic plan.Utamu, Access Afya - piloting a prepaid health membership plan in Nairobi's informal settlements.• Collaborated within a team of 5 to determine whether there were early signs of product-market fit. The product was met with a mixed reception with ~20% of respondents signing up as early adopters.• Prototyped 3 marketing brochures and flyers communicating the product’s value proposition for field-testing, alongside conducting reportage photography for assets required in the final deliverable. • Reported on early adopters, channels for lead generation and conversion, and the ideal product that can take off. Steady steering to reach product-market fit is currently underway.

Java Self Drive - improving customer retention and accommodating business growth by digitising the car rental experience.• Providing in-depth user flows and high fidelity mock-ups, usability testing, and determining feasibility with the development team has reduced development time by 33% from 36 to 24 months.• Partial digitization of the current booking process ahead of shipping the digital experience has reduced time taken to process a single request by 75%; from 20 mins down to 5 mins, improving customer retention.• Improved customer retention has increased demand leading to 12 cars being added to the fleet resulting in a 54% increase in revenue.iBeba - connecting utility & delivery service providers with clientele in need of on-demand water delivery, accident recovery or freight hauling.• Delivered clear user flows for each service offering, alongside a reusable component-based UI kit that led to a 50% increase in development speed.• Advised on conducting ethnographic studies with 8 freight service providers during piloting, and on ways to incorporate their feedback for refining the design.scafFold - a gamified guide for novice learners of Java programming.• Conducted quantitative and qualitative data collection and analysis with ~400 Kenyan students of computing that informed the redesign of scafFold, a top-rated ICT4D Computer Science PhD project.Schistoria - storytelling to promote behaviour change in eliminating Schistosomiasis in Kenya.• Collaborated within a multidisciplinary team of 4 in proposing a behaviour change communication strategy that emerged runner’s up among 10 competing teams. DSM - increasing information security awareness among Kenyan smartphone users.• Contributed to an academic paper proposing a digital storytelling model by creating digital media that increased understanding of information-security risks for 65% of the 393 test participants; 70% of them were likely to adopt positive security behaviour as a result.

Ethiopia

Led a team of 6 engineers in analysis of Ethio Telecom’s current IT assets and infrastructure in preparation for a sell-off of a stake to private investors. Through meticulous planning, the team collected and analysed data from >60 sites in 3 weeks across Oromia, Western Ethiopia.

Part of a team of 4 that prototyped a digital data collection and analysis tool to improve inventory management for HIV, malaria and maternity commodities at health facilities.

Mentored two interns on making a lasting impact through writing by leading discussions on SDG 13: Climate action, reviewing their weekly drafts and assigning research areas.

Selected from a pool of 3000 applicants to actively contribute 10 blog articles to UNICEF's platform Voices of Youth alongside participating in multiple social engagement meetings on global challenges affecting the youth.

Bachelor Of Science - Bs, Computer Science, Second Class Honours, Upper Division.

High School Diploma, A (84 Points)

Activities and Societies: Chairperson, The Science Congress.