Making It Real, The Gates Foundation - envisioning future non-hormonal contraceptives that match women’s desires, mindsets and lifestyles.• Collaborated within a team of 5 to gather ux stories from ~450 participants through interviews and focus groups on their contraceptive perception, use and areas for change.• Supported facilitation of ~120 participatory co-design sessions that yielded prototypes of womenʼs preferences for contraception.• Currently communicating research learnings through co-designed product concept prototypes and virtual presentations to inform contraceptive development for the next two decades.Customer Centricity, KFS - supporting rural financial service associations begin their journey towards customer-centricity.• Worked in a team of 3 to create and analyse institution-wide quantitative surveys with >200 respondents, as well as conduct >100 contextual and stakeholder interviews and 5 focus group discussions.• Supported facilitation of >25 participatory co-design sessions aimed at organisational structure, strategy and product offering review.• Collaborated on reporting recommendations at check-ins and through a final deliverable set to improve the organisation’s customer centricity score beyond 50% by proposing changes anchored in their 2022 strategic plan.Utamu, Access Afya - piloting a prepaid health membership plan in Nairobi's informal settlements.• Collaborated within a team of 5 to determine whether there were early signs of product-market fit. The product was met with a mixed reception with ~20% of respondents signing up as early adopters.• Prototyped 3 marketing brochures and flyers communicating the product’s value proposition for field-testing, alongside conducting reportage photography for assets required in the final deliverable. • Reported on early adopters, channels for lead generation and conversion, and the ideal product that can take off. Steady steering to reach product-market fit is currently underway.

Java Self Drive - improving customer retention and accommodating business growth by digitising the car rental experience.• Providing in-depth user flows and high fidelity mock-ups, usability testing, and determining feasibility with the development team has reduced development time by 33% from 36 to 24 months.• Partial digitization of the current booking process ahead of shipping the digital experience has reduced time taken to process a single request by 75%; from 20 mins down to 5 mins, improving customer retention.• Improved customer retention has increased demand leading to 12 cars being added to the fleet resulting in a 54% increase in revenue.iBeba - connecting utility & delivery service providers with clientele in need of on-demand water delivery, accident recovery or freight hauling.• Delivered clear user flows for each service offering, alongside a reusable component-based UI kit that led to a 50% increase in development speed.• Advised on conducting ethnographic studies with 8 freight service providers during piloting, and on ways to incorporate their feedback for refining the design.scafFold - a gamified guide for novice learners of Java programming.• Conducted quantitative and qualitative data collection and analysis with ~400 Kenyan students of computing that informed the redesign of scafFold, a top-rated ICT4D Computer Science PhD project.Schistoria - storytelling to promote behaviour change in eliminating Schistosomiasis in Kenya.• Collaborated within a multidisciplinary team of 4 in proposing a behaviour change communication strategy that emerged runner’s up among 10 competing teams. DSM - increasing information security awareness among Kenyan smartphone users.• Contributed to an academic paper proposing a digital storytelling model by creating digital media that increased understanding of information-security risks for 65% of the 393 test participants; 70% of them were likely to adopt positive security behaviour as a result.

Led a team of 6 engineers in analysis of Ethio Telecom’s current IT assets and infrastructure in preparation for a sell-off of a stake to private investors. Through meticulous planning, the team collected and analysed data from >60 sites in 3 weeks across Oromia, Western Ethiopia.

Part of a team of 4 that prototyped a digital data collection and analysis tool to improve inventory management for HIV, malaria and maternity commodities at health facilities.

Mentored two interns on making a lasting impact through writing by leading discussions on SDG 13: Climate action, reviewing their weekly drafts and assigning research areas.

Selected from a pool of 3000 applicants to actively contribute 10 blog articles to UNICEF's platform Voices of Youth alongside participating in multiple social engagement meetings on global challenges affecting the youth.