Mueni Mwanzia Email & Phone Number

Greater Philadelphia Area

Responsible for the customer's total service experience with UnitedHealthcare. Serves as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. Responsible for addressing any escalated issues sent.Conducts training/education with customers on UHC eServices and other eTools

Greater Philadelphia Area

Primary service and enrollment contact for Small Business Employer groups (2-99 employees) and their respective brokers. Responsible for leading and directing local and multi-site enrollment, benefit educational meetings and health fairs. Accountable for increasing electronic services utilization and training of employer groups for assigned accounts. Point of contact for determination and resolution of complex service issues for brokers and customers.

Managed and developed the Stand For Africa grant portfolioWorked grant applicants to gather information on their project needs and work with them to set goals and benchmarks for their programs and their results. Analyzed their financial statements and organizational profiles to ensure they met Stand For Africa funding criteria, Conducted analysis based on the projects needs, programs and results including an assessment of costs and capability based on past experience, Conducted risk analysis of the program concept, design, capability, control, sustainability, and external risks, Monitored and evaluate projects funded by Stand For Africa, Grant research and Grant writing

Contacted implementers (grant applicants) to set expectations and gathered information on the need, their programs, their results, financial statements, and organizational profile. Identified the unique selling point of each project, explaining why the project was important. Conducted risk analyses of the projectsProduced Delta Reports, Memoranda of Understanding, and Results Reports on projects funded by Geneva Global Inc.

Mba, Urban Economic Development

Bba, Marketing

Activities and Societies: Student Council