Served as the team lead for a globally dispersed six-person database development team for a market-leading technology company providing pioneering customer experience automation products and services. Teamed up with internal stakeholders to focus on meeting business and client requirements to define technical architecture. ➣ Praised for consistently achieving a stable pipeline with high uptime to build, test, and deploy software.➣ Managed migration of on-prem databases to AWS Cloud instances.➣ Gathered detailed business requirements and created data designs to support applications and metrics.➣ Defined and implemented data validation and unit testing methods to ensure data quality.➣ Ran data architecture and data product deliverables and oversaw development and quality assurance activities to ensure high-quality deliverables and customer satisfaction.➣ Designed, developed, and applied tooling and metrics to monitor performance across systems

Tasked with designing and delivering comprehensive database solutions for the Verint Workforce Management product. Crafted relational database designs to support product functionality and performance.➣ Led database software development efforts, ensuring robust and scalable solutions.➣ Conceived essential tooling to facilitate and enhance the development process.

Promoted to manage the software development team, leading the design, building, and support of customized products for a diverse client base. Led training, development, and performance management.➣ Directed the end-to-end development lifecycle from requirements analysis and feasibility estimates to design, coding, documentation, testing, implementation, and support.➣ Fostered innovative problem-solving and collaboration to create high-quality technical designs.➣ Ensured timely and within-scope delivery of software solutions by implementing Agile methodologies.➣ Oversaw project planning, resource management, and software development project execution.

An integral contributor in a four-person engineering team, charged with delivering comprehensive software engineering support to develop workforce management software. Accountable for identifying stakeholder needs, crafting end-to-end development work plans, overseeing complex project delivery, and tracking success metrics.➣ Spearheaded new data solutions for a workforce management enterprise product initiative, enhancing system capabilities and the end user experience.➣ Conceived, built, and launched resilient database architecture and code, ensuring the timely delivery of high-quality software solutions to satisfy business objectives. ➣ Established and maintained company database standards, directing database development teams and providing hands-on support to end users.➣ Drove internal innovation and offered advisory services to clients on database management best practices.➣ Formulated database structures, workflows, and features to align with organizational needs and best practices to provide clear reference documentation.