Mohammad Watfa Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Engage walk in guests promptly, personally and with the goal of opening the conversation andensuring they feel welcomeHelp Tesla maintain a healthy sales pipeline by collecting customer contact information andscheduling and copulating Test Drives for individuals who exhibit purchase intent or potentialActively contribute to the achievement of monthly sales and delivery targets by achieving andexceeding individual Sales and KPI targetsRegularly update the CRM system to ensure accurate and timely delivery information is available tomanagement.Support the Delivery Manager in delivery center operations and task completion.Regularly follow-up and check-in with customers and timely monitor the vehicle registration processProvide the highest level of customer service throughout the full sales and delivery cycle &installation process, as well as continued support throughout ownershipDemonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and localincentives

Dubai, United Arab Emirates

-Assisting in the day-to-day retail operational requirements, to include: merchandising, signage, stock levels and partnering with the team to assist in overseeing daily Store cleaning and recovery, if needed.-Works directly with customers to build relationships to ensure a high level of customer retention and satisfaction.-Be a brand champion by consistently educating customers on products. Keeps informed of new products, services and other general information of interest to customers.-Coordinates orders, pickups & shipments with customers, as needed.-Negotiate/close deals and handle complaints or objections

Dubai,Uae.

+Retaining key focus on business development, planning, implementing and coordinating sales activities to achieve sales and gross profit margins. +Managing P&L and budgets for the retail outlet while successfully delivering against the customer's expectations.+Ensuring the effective implementation of plans, policies and procedures, managing performance, developing and motivating employees in order to ensure the highest levels of performance are achieved.+Overseeing staff recruitment, training for staff regarding shop standards, sales, VIP customer handling, customer complaints and wholesale customer management.+Handling all inventory and merchandising functions, tracking the stock cycle and preparing requisitions to ensure proper stock replenishment. +Delegating responsibility to Assistant Managers and coordinating shop operations such as inventory control, maintenance, customer complaints and inquiries as well as supervising daily cashier functions, opening and closing of the store.+In-charge of submission of daily sales report and tracking key store metrics to ensure all operations continued smoothly.

Dubai, United Arab Emirates

+Drove sales across different client segments, met all assigned targets consistently and handled customers across all phases of the sales life cycle from origination to end, giving them an amazing service experience consistent to brand standards. +Adhered to the service standards prescribed by the management,performed customer management and query resolution and handled all customer grievances. +Attended to customer requirements, updated them with the details of any new products launched across all sections of the store as well as special offers to ensure cross-selling and up-selling opportunities are used well.+Ensured that all items were available at all times in the showroom i.e. full line and full range, captured and conveyed re-ordering feedback of stocks sold, as well ordering any new item, or product or line of products to and from the warehouse.+Assumed responsibility for cash counter control in addition to preparing the store’s daily, weekly and monthly reports.+Reported any operational issues or problems as they arose, suggested solutions and escalated problems as appropriate, ensuring continuous customer service+Assisted and supported the Department Manager and Shop Manager in placing product orders and maintaining inventories in order to ensure effective stock management.

Damascus, Syria

• Document any crime or incident, which has taken place, including the completion and filing of theft, loss and damage reports. • Fully familiar with the evacuation procedure including the fire panel and participate as a floor fire officer as required. • Emergency first aid treatment to staff, injured guest, and arrange follow-up medical attention as necessary.

Damascus Syria

• Lead tour groups, advice tour members of local interest point, prepare and present tour commentaries.• Coordinate pre-arranged tour activities such as visits to local attractions, restaurants and extended tours.• Attend to operational problems such as booking errors and amendments, illness and if needed provide first Aid.