Technology Operations Lead
CurrentDefined and executed processes and procedures covering many production operations and support areas ensuring that the agency met specific service level agreements. Assisted management with oversight of key operations; maintained and improved technology-based processes. Responsibilities included deploying approved versions of code into production; served as a backup computer operator as needed• Actively identified production problems, engaged others as needed and participated in bringing incidents to a timely and acceptable resolution• Partnered with operations to save 8 man-hours per week and eliminated the cost associated with physically printing obsolete reports • Monitored application server software to ensure compatibility between production and non-production environments, this ensured that all environments were in-synch and ready for the next scheduled deployment