Michael W. Caldwell Email & Phone Number

Greater Atlanta Area

Greater Atlanta Area

Engage as the liaison between business stakeholders, technology team members and customers/end-users to establish a common understanding of what is required for business solutions to be successful. Work involves eliciting, analyzing, documenting and presenting business and functional requirements for stakeholder review and approval. Actively participate throughout the solution delivery process to ensure that stakeholder needs are being met, and to provide guidance and assistance with other project efforts as necessary.

One Coca-Cola Plaza

Business Analyst - Managed test plan for migration of Oracle PLM opp to new Data Center.

Manage Data, attribute and model auditing process across Data Services. Lead development and maintenance of data formats and sources, attribute coding, score calculations, data filter rules, file transmission requirements and technical documentation needs

A CMS/Fulfillment team maintaining and updating historical databases containing 200+ credit attributes and scores on 270+MM individuals. Engaged with cross-functional teams to integrate time-series credit data with traditional credit analysis/data processes and products.

Participated in cross-functional teams as fulfillment SME to build cohesiveness and improve the overall results of the respective team’s deliverables by implementing Lean concepts and strategies. Promoted LEAN education by designing visual dashboards, establishing a learning center and contributing to a departmental newsletter.

Provided consultation and support to sales, fulfillment, operations and IT teams relating to credit criteria analysis, FCRA compliance, attributes development and testing, and use of credit scoring models.

Managed team members through various roles and responsibilities in order to meet or exceed internal and external expectations. Performed research for customers; Document issues and solutions; Present RCA findings to operation management and customer. Escalated issues when required.

Managed multiple projects by evaluating individual project specifications, determined the method of fulfillment and ensured the accuracy of each project• Promoted from trainee, to level 1 PPM with in 6 months; Achieved level 2 PPM with in 15 months; Promoted to team lead within 18 months.• Became expert on Equifax One Step Credit Processing applications and processes by managing the production teams most complex customer projects.

Holiday Inn - Jonesboro, GaTo manage front of the house operations of the hotel ensuring that the highest standard of service and the best possible guest experience is maintained. Be responsible of establishing and maintaining professional relationship with hotel guests and patrons.

Hampton Inn - Southlake (Morrow, Ga)Hampton Inn - Cary (Cary, NC)Responsible for the overall success of the hotel, Meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Assists the General manager to manage all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality. Provide exemplary performance for staff to follow.

Bba, Hr, Personnel Selection

Hs Diploma