• Assist with long range sprint planning for customer projects within JIRA• Develop infrastructure as code with terraform and other IAC software tools• Provide solutions to the design request of customer needs with best practice and security in mind• Create technical documentation for customer for projects/tasks/runbooks• Create architectural designs illustrating the cloud layout and networking• Assist with AWS Lambda creation commonly using Python

• Served as the senior escalation point, providing guidance, mentoring, and training to junior team members.• Managed government contracts with stringent security requirements.• Executed OpenStack deployments and performed initial configurations.• Successfully deployed intricate clusters and advanced cloud solutions.

• Collaborate with Implementation Leaders vetting contracts, validating supportability, and technical accuracy of pre-implementation sales proposals• Provide consulting service to customer on building solutions to meet customer needs.• Perform quality checks on the entirety of the deployment and execute any customer requested Linux based OS configurations. • Assist with the creation of technical documentation

• Managed escalations from Support Specialists and Level I Linux Systems Administrators.• Provided mentorship and guidance to junior team members.• Facilitated knowledge sharing through brown bag sessions and contributed to knowledge base articles.• Took ownership of level-appropriate customer requests and issues, ensuring their resolution.

• Delivered customer support via phone, chat, and the ticketing system.• Actively collaborated and shared knowledge with fellow system administrators on the support floor.• Planned and coordinated maintenance activities.

Determine and demonstrate understanding of customer’s needs. Sell products and services which provide the total solution. Perform basic and advanced technical system diagnostics and upgrades on customers’ technology.

Performed day-to-day maintenance, including "end-of-runway, postflight, preflight, thru-flight, special inspections and phase inspections." Diagnosing malfunctions and replacing components. Detailed inspection, record-keeping, and administration. Maintained supervision and coordination of aircraft care, as well as such varied duties as "crew chief, repair and reclamation, and . . . crash recovery duties."