Mike Davis Email and Phone Number
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Strategic technical leader with career spanning 20+ years – designing, implementing, and supporting leading-edge technical products and solutions for the consumer services and medical device industries. Consensus builder with a record of delivering innovative, secure, stable, and cost-effective solutions that reduce customer friction and drive growth. Thrives on the chaos inherent in solving complex, real-world problems.• Over 20 years of IT Operations & Engineering expertise with demonstrable strengths in software engineering, enterprise architecture, infrastructure, service management, integrations, communications, and information security.• Problem Solver: Outstanding ability to rapidly analyze business needs and orchestrate technical solutions to improve organizational productivity, efficiency, and profitability.• Business Focused: Proven ability to analyze business needs and orchestrate technical solutions to improve organizational productivity, efficiency, and profitability.• Technologist: Highly skilled at implementing innovative solutions using emerging technologies, methodologies, and patterns.• Team Builder: Passionate – and highly adept – at building and leading global teams of all sizes to address difficult problems continuously providing members with training, support, resources, guidance, and motivation to exceed organizational objectives and develop technical skills.
St. Jude Children'S Research Hospital
View- Website:
- stjude.org
- Employees:
- 10160
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Senior Director Of Technology ServicesSt. Jude Children'S Research HospitalMemphis, Tn, Us
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Senior Director Of Technology ServicesSt. Jude Children'S Research Hospital May 2024 - PresentMemphis, Tennessee, Us -
Sr. Director Of It / CisoUlab Systems, Inc. May 2022 - May 2024Memphis, Tennessee, Us• Led architecture, platform, software engineering, back office, and security teams.• Orchestrated redesign and migration of flagship machine-learning based 3D treatment planning software to web-based platform, enhancing accessibility and user experience.• Transformed monolithic Python stack into agile microservice platform, enhancing scalability and performance.• Reduced cloud spend by 22% through strategic migration of fragmented components to Kubernetes and Istio, optimizing resource utilization and improving system reliability.• Launched comprehensive security and compliance program, achieving outstanding risk assessment scores (> 90% compliance) within initial 90 days. -
Director Of It / Chief Enterprise ArchitectServicemaster / Terminix Nov 2019 - May 2022• Led the platform engineering, enterprise architecture, web, and integration teams• Launched data center exit strategy and moved 22% of compute to cloud services• Created development plans to transition legacy infrastructure resources to cloud roles• Successully replaced dozens of batch processes with event-driven architecture for near-real-time integrations• Assumed technical responsibility and oversight for Terminix's digital transformation project (Salesforce/Mulesoft/Mobile App)• Created architectural best practices, standards, automated testing, versioning, release notes, event-driven architecture and trained teams to accelerate adoption• Drove the replacement of a legacy Cisco Call Center platform with Five9 cloud solution
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Sr. Director Of ItFrontdoor, Inc. (A Servicemaster Divestiture) May 2018 - Oct 2019• Led the platform engineering, architecture, infrastructure, service delivery, and information security teams• Defined and executed data center to multi-cloud migration (GCP and AWS), including migrating on-premise Cisco CCM to AWS Connect to reduce cost and increase agility• Designed and implemented mobile eCommerce architecture and hosting platform• Created architectural best practices, standards, automated testing, versioning, release notes, event-driven architecture and trained teams in each to accelerate adoption• Achieved and maintained PCI, SOX and NACHA compliance
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Director Of It (Appops / Cloudops / Devops)Servicemaster Sep 2016 - May 2018Atlanta, Georgia, Us• Led the cloud-first transformation at ServiceMaster by establishing cloud-based CICD pipelines, services, and gateways• Improved system availability by 17% and MTTR(espond) by 130% over 12 months by establishing monitoring, telemetry, automated notifications, chat ops and ITIL processes -
Director Of Business Solutions | Hr TransformationServicemaster Aug 2015 - Sep 2016Atlanta, Georgia, Us• Successfully led $24m program to replace PeopleSoft / AON Hewitt HRIS Platform with Workday HCM
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Sr. Director Of Supply ManagementServicemaster Mar 2014 - Aug 2015Atlanta, Georgia, Us• Achieved a 67% speed improvement in procure to pay processes by optimizing workflow, standardizing risk assessments, and introducing standard terms• Delivered $11.7M (16%) savings through application and services rationalization over 18 months• Moved 78% of Technology Supplier Spend to from On Receipt/Net30 to Net 45 or Net 90 to improve operating capital
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Director Of Business SolutionsServicemaster Jun 2009 - Mar 2014Atlanta, Georgia, Us• Assumed responsibility for defining the Enterprise CRM Strategic Plan. • Defined new processes and standards for project management and project reporting.• Implemented resource forecasting and project prioritization. • Drove formalized strategic planning effort related to all web and call center capabilities• Successfully led the development and implementation of Oracle ATG eCommerce Platform• Resurrected a failed $120m Siebel, OBIEE, Fusion, and JDE digital transformation project
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Manager Software Development, Architecture & InfrastructureServicemaster Mar 2007 - Jun 2009Atlanta, Georgia, Us• Integrated offshore resources into development team to reduce cost and improve efficiency of software development and testing cycle• Re-engineered project request demand management processes to guarantee that IT stays in lockstep with business needs• Standardized development processes and toolsets including change control and approval• Stabilized “emergency” release cycles into planned predictable release schedules to minimize business impact of IT changes• Participated in IT Outsourcing planning and evaluation for parent organization and various business unit process improvement initiatives• Provided growth and investment plans for every team member to enhance marketability and skill diversity• Directed the development of a $4.5 million comprehensive customer retention program built utilizing Pegasystems BPM
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Manager Software Development, Architecture & InfrastructureServicemaster Sep 2005 - Mar 2007Atlanta, Georgia, Us• Designed and implemented a BPM based Integration framework for integrating with partners and customers• Negotiated $168k annual reduction in infrastructure costs (12% of spend)• Engineered, implemented, and monitored processes to support Sarbanes Oxley and PCI compliance standards• Defined policies and created dashboards to manage Sarbanes-Oxley compliance and COBIT control guidelines
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Software ArchitectServicemaster Jan 2005 - Sep 2005Atlanta, Georgia, Us• Designed and implemented custom single-sign on, role-based provisioning system responsible for provisioning exchange, Active Directory, AS400, JD Edwards, and multiple custom business applications eliminating the $112k annual expenditure for account maintenance staff• Designed and developed a sales budgeting and forecasting system utilizing JD Edwards ledgers and master tables
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Software EngineerServicemaster Apr 2003 - Jan 2005Atlanta, Georgia, Us• Built an application to identify, manage, and report on critical customers (top 25) for branches and regions• Designed and developed a single sign on authentication mechanism and retrofitted legacy applications to support • Automated employee account management and provisioning across 4 platforms
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Dba/Change Management EngineerServicemaster Aug 2002 - Apr 2003Atlanta, Georgia, Us• Developed and implemented a web-based application integrated with source control systems to manage the request and approval process of migrating software. • Built production web infrastructure and developed multiple company portal leveraging ASP, Win Server 2000, and network load balancing
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Graphic Designer / Webmaster / Jack Of All TradesTowery Publishing Sep 2000 - Jul 2002• Automated typesetting procedures and reduced book layout effort by 68%• Used the additional time to take on small automation and development tasks while self-learning Visual Basic, Perl and Apple Script• Rebuilt and maintained web infrastructure with 18 production websites exceeding 100k hits per month individually• Managed and tuned MS SQL databases to improve application and site performance• Redesigned email system• Administered PBX routing systems for internal call center
Mike Davis Skills
Mike Davis Education Details
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The University Of MemphisJournalism (Concentration In Public Relations)
Frequently Asked Questions about Mike Davis
What company does Mike Davis work for?
Mike Davis works for St. Jude Children's Research Hospital
What is Mike Davis's role at the current company?
Mike Davis's current role is Senior Director of Technology Services.
What is Mike Davis's email address?
Mike Davis's email address is mi****@****ter.com
What is Mike Davis's direct phone number?
Mike Davis's direct phone number is +190127*****
What schools did Mike Davis attend?
Mike Davis attended The University Of Memphis.
What are some of Mike Davis's interests?
Mike Davis has interest in Social Services, Children, Economic Empowerment.
What skills is Mike Davis known for?
Mike Davis has skills like Crm, Management, Vendor Management, Software Development, Process Improvement, Project Management, Team Building, Business Analysis, Business Intelligence, It Management, Leadership, It Strategy.
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