• Served as trusted customer advocate for financial, retail, and government organizations, increasing product adoption through strategic account planning• Increased customer adoption of Puppet products and licenses through strategic account planning and upselling techniques• Established cloud workshop in Google Cloud (GCP) to enable TAMs to replicate customer systems, showcasing solution architecture design skills• Guided customers through complex upgrade processes, applying technical problem-solving and project management expertise• Improved customer access to Puppet resources, demonstrating deep product knowledge and expertise• Worked with sales teams to ensure three-year renewal by an at-risk customer, showcasing relationship management and negotiation skills

• Conducted needs analysis during pre-sales scoping and integration planning• Managed cloud environment for DISA Big Data Platform, improving build time from weeks to one day• Led SOC 2 Type 2 audit and certification process as Information Systems Security Manager• Migrated DevOps to AWS GovCloud, featuring GitHub/GitLab, Jira, Nexus Repository, and SonarQube• Established automated weekly patching routine for DevOps systems, enhancing security and efficiency

• Designed, architected, and managed vSphere environment hosting development Defense Information Systems Agency (DISA) Big Data Platform (BDP) clusters with Puppet automation• Improved the build time for a BDP cluster from weeks down to one day, increasing development efficiency• Developed AWS WorkSpace environment in GovCloud, providing easy access for analysts, data scientists, and developers to S3 buckets • Built OpenShift Origin Kubernetes Deployment (OKD) cluster to manage Kubernetes for container orchestration• Migrated DevOps to AWS GovCloud with Git (GitHub/GitLab), Jira, Nexus Repository, and SonarQube• Administered production DevOps system with automated weekly updates • Authored documentation of DevOps environment and AWS WorkSpace • Managed development team for DISA deliverable products to ensure requirements and deadlines were met

• Designed and developed Cross Domain Solutions (CDS) for U.S. Navy• Managed program project tasking and documentation, ensuring compliance with program requirements and DoD Security Technical Implementation Guides (STIG)• Authored implied and derived requirements for product system design, applying strong analytical skills• Supported network integration events at global naval locations, exhibiting technical problem-solving in diverse environments• Managed software builds and GitLab repository for project/code configuration management, demonstrating technical expertise and version control skills

• Served as customer technical advocate for Enterprise clients, delivering Quarterly Business Reviews• Managed client patch installations and infrastructure analysis projects• Conducted root cause investigation of critical client issues, applying advanced technical problem-solving techniques• Guided customer product and feature request processes, leveraging needs analysis and requirements gathering skills• Performed gap analysis and architecture Health Checks, providing remediation recommendations for DDI environments

• Led corporate IT upgrade project, demonstrating project management and solution architecture design skills• Virtualized production and development web and application servers, showcasing technical expertise in cloud and virtualization technologies• Implemented data migration with disaster recovery/business continuity planning, highlighting risk management abilities• Installed and configured next-gen firewall, demonstrating network security expertise• Solved long-running network issue plaguing graphic design department, exemplifying strong technical problem-solving abilities

• Created and managed complicated Perl and Bash scripts to control FTP processes during 90-day contract at Iron Mountain

• Designed, built, and managed support of HIPAA- and DICOM-compliant RIS/PACS servers• Served as product manager for mobile app for viewing PACS images on iOS devices, with beta program at NIH• Designed and managed development of custom remote monitoring network for VPN-based management, support, and maintenance of customer PACS, providing remote performance of PACS Administrator duties • Provided pre-sales engineering support for PACS product and post-sales configuration, data migration, on-site installation, and direct customer support for more than 250 installed PACS

• Managed corporate computer network consisting of mixed-mode Windows 2003/2008 Active Directory domain controllers and file/print servers and Linux (Red Hat-based) code repositories and bug tracking systems, as well as a corporate world-wide VPN network• Controlled resale stock inventory, including frequent ordering and quote acquisition of Dell computer systems and other IT resources from major IT vendors.

• Led corporate network upgrade project with external vendors and internal management • Managed corporate network and designed PACS servers

• Designed and performed quality control measures for computed radiography (CR) machines, including medical-grade image quality tests, plus software testing

• Performed remote and on-site installations and support of vehicle inventory management software• Administered Windows 2003 Small Business Active Directory domain controller, workstations, and over a dozen customer websites

• Support and management of over two dozen web/database e-business and ASP servers, hosting over 200 customer web sites• Provided technical guidance and IT specifications during corporate acquisitions

• Webmaster and server administrator for Internal Revenue Service intranet and web portal, and its Taxpayer Advocacy Panel web site and membership discussion forum• Provided on-site IT administration and desktop support for clients in Washington, DC and Fredericksburg, VA areas

• Designed and managed customer web sites• Tested C-U-S software for the auction industry• Wrote software documentation• Provided telephone and on-site software training and support

• Technical support for 2,000 users at the Food and Drug Administration office in Rockville, MD