Matthew Foley Email & Phone Number

New York, US

Manages all aspects of the software development process for startup & midsize organizations across a wide variety of industries including blockchain, cryptocurrencies, NFT marketplaces, cannabis tech, edtech, supply chain management, textile manufacturing, social media/entertainment, music, insurance, and government. - Works with clients to build and.

Brooklyn, New York, US

Zug, CH

New York, New York, US

Fairfax, Virginia, US

Newport Beach, California, US

• Implemented an improved Customer Support portal that integrates with an internal knowledge base to provide clients with a better support experience, resulting in a 30% increase in self-resolution and more accurate.
• Designed new support workflow, queue management system, and reporting dashboard to increase support capacity and accuracy while providing management with reporting tools better to gauge client needs.
• Advised on improvements to the development process, utilizing proven agile methodologies.

Brooklyn, NY, US

• Owned process of new feature development from time of inception to delivery utilizing OKR's.
• Implemented process for building and testing new designs/features using prototypes.
• Acts as Scrum Master for the development & design team in a startup environment, implementing/leading ceremonies, coaching the team, and building scalable processes & documentation.
• Created and manages processes for the intake of customer-reported bugs and feedback.
• Designed CRM campaigns that showcase new features, re-engage inactive users, and survey for improvements.
• Led an ongoing User Outreach program to gain insight into users’ pain points and test current and upcoming designs/features in the form of prototyping.

• Owns and operates an audio services company that offers a variety of services, including:
• High-fidelity digital archival & restoration of analog audio medium.
• Home Media Server builds & installations.
• Home & commercial audio consultations & installations.
• Event sound system & equipment rentals.

• Quickly assessed and solved major tech growth issues for a rapidly scaling startup by onboarding and managing an external engineering team.
• Overhauled development processes and implemented CI/CD pipeline with a strong change management structure to aid efficient distribution of work across a team spanning international time zones, leading to a 40% increase.
• Led discovery, design & development of an initiative aimed to rebuild the organizations' website & mobile application in React Native & node.js with enhanced UI/UX built based on analysis of user behavior using click.
• Led development of major performance improvements to the organizations' website, increasing overall Lighthouse score from 43 to 97.
• Led development of major infrastructure change, moving website to Kubernetes allowing organization ability to seamlessly scale on-demand enabling them to support a nearly infinite amount of concurrent users.

New York, NY, US

• Folded team of Site Reliability Engineers into the Agile process in order to support the infrastructure needs of teams across the organization; initiative increased program connectivity and improved work-life balance.
• Built and standardized a high-transparency release management process, enabling high level reporting across the organization as well as detailed tracking for the teams involved
• Organized release timelines, dependencies and communications for a stack of Programs as Release Manager.
• Reported metrics around escalated customer issues to Senior Leadership and used retrospective process to identify actionable areas for improvement.

New York, NY, US

• Acted as Scrum Master for agile development teams in Analytics & Reporting program, leading scrum ceremonies and coaching the team.
• Created and maintained project plans and project charters used for road mapping, cycle planning, and for tracking and reporting on project status to senior leadership.

New York, NY, US

• Oversaw enterprise rollout of Confluence and JIRA and evangelized usage by providing hands on training and self-service documentation on the tools.
• Led PMO Tools team in overseeing and providing enterprise support for the McGraw Hill instances of JIRA, Confluence and HipChat/Slack.
• Achieved over $1.4 MM savings as Project Manager of the company wide AWS Spend Reduction project
• Led a large-scale integration of Salesforce/Zendesk & JIRA to connect McGraw Hill’s tier 1 Sales and Support team with Engineering.
• Enabled company-wide portfolio planning through the implementation of JIRA Portfolio in an enterprise environment.

Albany, NY, US

• Deployed a new CRM system that provided an integrated suite of tools for sales to connect and assist customers.

Buffalo, New York, US

• Led a team that provided IT support for a University sub-network of PC, Mac, and Linux machines.
• Deployed new software and hardware for use by the Student Association and provided necessary training for users and IT support staff.

Atlanta, Georgia, US

• Responded to requests for technical assistance in person, via phone, or electronically diagnosing and resolving technical hardware and software issues at both desktop and server management/network level support.

Cincinnati, Ohio, US

• Built, deployed, and serviced hardware ranging from workstations, and servers to networking equipment, printers, and beyond.
• Deployed complex networks of CAT5e/6 spanning multiple miles in enterprise build-outs.
• Deployed and administrated a variety of software suites for a large range of business applications.
• Trained companies’ employees how to operate their new systems, access files & account remotely, and other newly configured features of their networks.

Bachelor Of Science (B.S.), Economics

Systems Analysis And Design

Advanced Regents Diploma