Matthew Foley Email & Phone Number

New York, Us

Manages all aspects of the software development process for startup & midsize organizations across a wide variety of industries including blockchain, cryptocurrencies, NFT marketplaces, cannabis tech, edtech, supply chain management, textile manufacturing, social media/entertainment, music, insurance, and government. - Works with clients to build and define product vision from the point of inception, through the process of scoping MVPs, to delivery and scaling.- Works with design teams to build creative, practical, forward-thinking solutions.- Works with development teams to deliver both timely and cost-effective as per client requirements.- Works with infrastructure teams to assess needs and maintain at scale.

Brooklyn, New York, Us

Zug, Ch

New York, New York, Us

Fairfax, Virginia, Us

Newport Beach, California, Us

• Implemented an improved Customer Support portal that integrates with an internal knowledge base to provide clients with a better support experience, resulting in a 30% increase in self-resolution and more accurate ticket information to the Customer Support team on first submissions. • Designed new support workflow, queue management system, and reporting dashboard to increase support capacity and accuracy while providing management with reporting tools better to gauge client needs.• Advised on improvements to the development process, utilizing proven agile methodologies.

Brooklyn, Ny, Us

• Owned process of new feature development from time of inception to delivery utilizing OKR's.• Implemented process for building and testing new designs/features using prototypes. • Acts as Scrum Master for the development & design team in a startup environment, implementing/leading ceremonies, coaching the team, and building scalable processes & documentation.• Created and manages processes for the intake of customer-reported bugs and feedback.• Designed CRM campaigns that showcase new features, re-engage inactive users, and survey for improvements.• Led an ongoing User Outreach program to gain insight into users’ pain points and test current and upcoming designs/features in the form of prototyping. • Developed a model for an in-app gamification system to increase user engagement.

Owns and operates an audio services company that offers a variety of services, including: • High-fidelity digital archival & restoration of analog audio medium.• Home Media Server builds & installations.• Home & commercial audio consultations & installations.• Event sound system & equipment rentals.

• Quickly assessed and solved major tech growth issues for a rapidly scaling startup by onboarding and managing an external engineering team.• Overhauled development processes and implemented CI/CD pipeline with a strong change management structure to aid efficient distribution of work across a team spanning international time zones, leading to a 40% increase in development output.• Led discovery, design & development of an initiative aimed to rebuild the organizations' website & mobile application in React Native & node.js with enhanced UI/UX built based on analysis of user behavior using click tracking software.• Led development of major performance improvements to the organizations' website, increasing overall Lighthouse score from 43 to 97. • Led development of major infrastructure change, moving website to Kubernetes allowing organization ability to seamlessly scale on-demand enabling them to support a nearly infinite amount of concurrent users.

New York, Ny, Us

• Folded team of Site Reliability Engineers into the Agile process in order to support the infrastructure needs of teams across the organization; initiative increased program connectivity and improved work-life balance through enhanced communication and planning, scheduling, cross-training, and documentation• Built and standardized a high-transparency release management process, enabling high level reporting across the organization as well as detailed tracking for the teams involved• Organized release timelines, dependencies and communications for a stack of Programs as Release Manager.• Reported metrics around escalated customer issues to Senior Leadership and used retrospective process to identify actionable areas for improvement.

New York, Ny, Us

• Acted as Scrum Master for agile development teams in Analytics & Reporting program, leading scrum ceremonies and coaching the team.• Created and maintained project plans and project charters used for road mapping, cycle planning, and for tracking and reporting on project status to senior leadership.

New York, Ny, Us

• Oversaw enterprise rollout of Confluence and JIRA and evangelized usage by providing hands on training and self-service documentation on the tools. • Led PMO Tools team in overseeing and providing enterprise support for the McGraw Hill instances of JIRA, Confluence and HipChat/Slack.• Achieved over $1.4 MM savings as Project Manager of the company wide AWS Spend Reduction project• Led a large-scale integration of Salesforce/Zendesk & JIRA to connect McGraw Hill’s tier 1 Sales and Support team with Engineering.• Enabled company-wide portfolio planning through the implementation of JIRA Portfolio in an enterprise environment.

Albany, Ny, Us

• Deployed a new CRM system that provided an integrated suite of tools for sales to connect and assist customers.

Buffalo, New York, Us

• Led a team that provided IT support for a University sub-network of PC, Mac, and Linux machines.• Deployed new software and hardware for use by the Student Association and provided necessary training for users and IT support staff.

Atlanta, Georgia, Us

• Responded to requests for technical assistance in person, via phone, or electronically diagnosing and resolving technical hardware and software issues at both desktop and server management/network level support.

Cincinnati, Ohio, Us

• Built, deployed, and serviced hardware ranging from workstations, and servers to networking equipment, printers, and beyond. • Deployed complex networks of CAT5e/6 spanning multiple miles in enterprise build-outs. • Deployed and administrated a variety of software suites for a large range of business applications.• Trained companies’ employees how to operate their new systems, access files & account remotely, and other newly configured features of their networks.

Bachelor Of Science (B.S.), Economics

Systems Analysis And Design

Advanced Regents Diploma