Michael Glisson Email & Phone Number

Plant City, Florida

Responsible for all aspects of existing retail division as well as creating new concepts. Also accountable for customer and team member experience; buying/merchandising and profit for a unique agri-service operation. The Hay Exchange, celebrating its 20th year in existence in 2015, and known regionally for the quality of hay (forage) it sells, both in wholesale and retail environments. Responsibility includes strategically collaborating with the founder in developing the vision for a new concept super-center, scheduled to open in 2016. This center will continue focus on both the livestock and lifestyle of its customer while increasing its product and service offerings. Lifestyle concepts will include Off-Road vehicles, Outdoor Kitchens, Camping gear, etc. Featured labels include Big Green Egg and Yeti.Also responsible for the mentoring and developing of new and existing retail team, including management level; and hiring for the new location.

Tampa/St. Petersburg, Florida Area

Working with founder of organization developing culture and realization of vision to build an organization that employs, develops the customer service skills of those on the Autism Spectrum. Responsible for overseeing the successful start up and performance of the cafe operations and the growth of company culture.

P&L Responsibility accountability and management staffing up to 20 locations throughout the West Central FL.Led team to one of the top overall performing districts in regionCustomer Satisfaction (Achieved top 10% in region in Overall Satisfaction- 2008)Employee Satisfaction (100% Satisfaction rating for2008)Other Performance Metrics (Health & Cleanliness rating was tops in region 2008) Opened & Staffed 15 new locations in 5 year period, including remote marketsAssumed key role in acquisition of Barnie’s Coffee Company first 3 stores Recognized as District Manger of the Year-2007

Private Investment Firm Specializing in Retail & Consumer Services; full P&L responsibility of franchised businesses.

Consulted with small to mid sized companies specializing in Behavioral Competencies and Performance Measures

Divisional President (1992-1998)Eyexam2000 of CA., Inc. (subsidiary), Sacramento, CA.Full P&L accountability for a subsidiary of LensCrafters (60+ locations.) Delivered profit for the first time in company's existence. Other results included:Delivered increased year over year sales revenue % results Achieved highest Customer Satisfaction rating in company historyAchieved highest Associate Satisfaction results in company historyCreated Business model that was being adopted across the countryRegional Vice President (1994-1998) Concurrently served as RVP Store Operations, accountable for $175,000,000+, 95+ stores. Total accountability included:$200,000.000 sales; 155 locations; 2500 AssociatesAs RVP, accomplishments included:Delivered consistent year over year gains in profit & sales revenueDrove Customer Satisfaction & Associate Satisfaction results to all time high. Delivered lowest annual Associate Volunteer Turnover in company

Recruited by this division of US Shoe Corporation as an Area Manager responsible for 12 locations. Promoted and transferred to new division LensCrafters during start up of new organization.

Recruited by the Gap Stores, Inc. in their start-up period, P& L responsibility for start up & rapid growth of company in the South East U. S., opening 20+ stores. In 1980, promoted to Regional Merchandising Manager, relocated to organization's San Francisco headquarters and served in this role for 3 years

Bs, Health, Leisure & Sports

General