Michael Grab Email & Phone Number

Bridgewater, Nj, Us

Bridgewater, New Jersey, Us

Bridgewater, New Jersey, Us

Network and Security Operations Center Engineering Applications - To ensure service platform health and integrity through system, application, network and database monitoring. Perform role in the Network Security Operations Center in the service solution monitoring team. To provide support to the Customer Service and Operations Engineering teams to assist in troubleshooting service/system issues, collecting system/application/performance data, managing trouble tickets, performing notifications and escalations and system and application sanity testing. You will have the following responsibilities: Production and Test environment platform monitoring for alarms and performance issues on systems, applications databases and network/customer connectivity. Manage alarm events and technical application issues creating, modifying and closing trouble tickets and routing issues to appropriate teams or vendor to be investigated and provide assistance wherever needed or requested. Perform assigned daily, weekly and monthly operations maintenance duties. Perform basic system administrator functions such as: back-ups, alarm clearing and resolution, review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.Support platform maintenance and testing initiatives. Perform testing and certifications for monitoring, failover and other major operations deliverables. Adhere to standard Methods and Procedures and Protocols defined for Operations Center personnel. Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides.

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