Mark Hindelang Email & Phone Number

Bangkok, Thailand

Wilmington, Delaware, US

MessageSpring is an IT services company providing an Omnichannel Messaging platform for SMEs/Communities and Municipalities to streamline global communication, enabling the right messages at the right time to reach their destination, whatever the language, channel, or topic. MessageSpring also operates a Center of Excellence providing Business.

China, China, CN

Acting Managing Director in global projects specific in areas of Operations Excellence, Business Optimization and Process Re-Engineering and Improvement, Agriculture Food Production Systems. Focusing on San Francisco/ Silicon Valley, Detroit, and Asian regions:-Business Planning and Development, Feasibility Support, Quality Improvement and Program.

Los Angeles, California, US

Established and led a new ByteDance Global Product Operations office for the Commercial CRM/ERP System Development 0-1 product team as the first North America Operations hire outside of China. Developed people, process and management best practices to interface and scale with product managers, engineering, sales and regional operations organizations..

San Francisco, California, US

Global Programs leadership overseeing operational excellence initiatives driving continuous improvement projects via process optimization, defect reduction, process and policy harmonization, compliance adherence, customer journey mapping, service segmentation and outlier analysis using process mining and big data analytics. Enhanced business partnerships.

Directed creation of a new Project Management Office (PMO) focused on Enterprise Systems Global Modernization program bringing structure to business operations and implementation strategies with global stakeholders. Managed global process mapping and improvements, steering committees, software selection sessions, and designed a Global Architecture solution.

Sydney, NSW, AU

Responsible for optimizing and delivering international digital transformation team project resulting in global, scalable, cross-functional organizational processes supporting B2B corporate growth and go-to-market strategies. Managed special projects focused on optimizing low/no-touch B2B models enhancing customer purchasing experience and data / reporting.

Santa Clara, CA, US

Led preliminary discovery of organization wide mission critical delivery infrastructure for B2B, B2C, IT, sales, operations, finance and marketing divisions using lean value stream mapping tools to derive baseline level 1,2 and 3 systems and people process maps. Developed systems / services KPI business intelligence for infrastructure reliability. Directed.

Participant in JGSEE scholarship award program. Engineered, scheduled, and executed building and operating phases of an environmentally sustainable food production research experiment station utilizing 100% hybrid renewable energy for 4 years. Applied rigorous project management, data acquisition and modelling calculations which resulted in successful.

Wu Style Tai Chi Chuan Bangkok and San Francisco offers instruction in Traditional Wu Style Tai Chi Chuan as it has been passed down through generations of the Wu Family and their disciples, world wide.

Directed educational environmental technology implementation and training for MIT sponsored FabLab / Charter School system involved in re-educating marginalized juveniles removed from mainstream education curriculums. Engineered, procured and constructed system for operation by staff and students. System implementation gained citywide recognition and.

Mattawan, MI, US

Managed large-scale government project resulting in enhanced identification of critical State and Treasury databases, security access profiles and resource planning and utilization metrics via lean value stream mapping and RACI team matrix tools. Identified over 600 data tables in TeraData legacy data warehouse for preparation of SAP ERP migration and.

London, GB

Facilitated corporate sustainability summary reporting for region’s largest petroleum exploration and production company. Utilized the GRI – Global Reporting Initiative Framework for organizing Operational, Social, Economic, Environmental and Safety KPI’s. Examples included: Production performance, human resource management, energy consumption, asset.

Directed IT department infrastructure discovery and documentation projects using automated network analysis tools which lead to identification of organization wide opportunities for network improvement and automatic report generation. Remediated software and license compliance concerns, supported warehouse and asset management system planning including.

San Jose, California, US

Led comprehensive BPO Call Center campaign quality improvement project by building consultative relationships with agents and management, applying lean process improvement methods and tools that resulted in systemic improvements in training, customer service, online procurements and call center KPI’s while increasing up-sell and cross-sell conversion.

Stanford, CA, US

San Rafael, CA, US

• Supplier Quality Manager reporting to the Director of Quality
• Initiated launch of Quality Department in photovoltaic Start-Up company in Marin County, California.
• Performed baseline audit and Due Diligence Review on vendors leading to regular surveillance audit scheduling.
• Sourced additional metal fabrication and manufacturing parties for new part launch.
• Designed initial supply chain business strategy and lean business processes.
• Trained Technical Inspectors on prototype calibration and inspection processes.

• Directed domestic and international operations, off-shore development teams, call center success, training and support for approximately 800+ Users of a SaaS 24/365 traceability system for an auto parts network (35.
• Grew revenue $400K to $3 million+ with sustainable business growth model within 3 years.
• Trained and managed quality engineering team for real-time monitoring of worldwide supply chain of domestic warehouse distributors and international parts suppliers. Facilitated direct communication with insurance.
• Directed 8D based defect reporting and disposition team portal supporting 150 domestic warehouses and 24 Asian based manufacturers
• Administration of industry supply chain database tracking 10,500+ parts worldwide in cross-functional collaboration with corrective action reporting allowing real time deposition of suspect material. Managed global.
• Risk assessment and systems audits – Electronic archiving of ISO standards document control records.

Okemos, MI, US

• Help Desk Call Center Coordinator for National mainframe insurance claims processing.
• Decreased number of failed insurance claims processing transactions and troubleshooting backlog tickets
• Routed national agent troubleshooting calls for claims processing.
• Documented call tickets using PeopleSoft CRM.
• Remediated specific claims processing issues for field agents.
• Facilitator for Narrative Planning for Y2K contingency.

Executive Education Program, Business, Leadership, Culture, Global Operations Management

Master Of Science (Msc) Engineering, Environmental Technology And Management, Life Cycle Assessments

Ventures And Capital, Program Management, Business Economics, Sustainability, Executive Education

Bachelor Of Science (Bs), Information Management Systems, Telecommunications, Asian Languages