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Global Programs leadership overseeing operational excellence initiatives driving continuous improvement projects via process optimization, defect reduction, process and policy harmonization, compliance adherence, customer journey mapping, service segmentation and outlier analysis using process mining and big data analytics. Enhanced business partnerships and trust within operations (safety, security, privacy, and product engineering), centers of excellence and business process outsourcing centers by building structured problem solving capacity and competencies across global lines of business. Coached, mentored and facilitated Six Sigma certifications via project chartering, scoping and delivery.Broad background in US and APAC Operations, IT, Marketing, Finance, Lean Six Sigma, Supply Chain, Manufacturing, eCommerce, Environmental Sustainability, Laboratory and Quality Management Systems. As a systems thinker and strategy leader I have experience in managing change in high technology companies. I have zeal for building and empowering global teams and enjoy participating as a culture champion. Optimized processes for improving delivery of products/services and customer experience which transform the way consumers engage with technology. Proven track record working with executives and cross-functional organizations creating lean solutions to roadmap challenges. Collaborating on initiatives that generate sustained improvements in efficiency, cost reduction and resource utilization. Leveraging talent and delivering data-driven decisions driving systemic improvements within organizations.I am naturally curious, innovative and creative, constantly looking for ways to tweak and optimize process. I am noted to be a charismatic personality who can talk with anyone while maintaining a flexible and fearless influence excited to build something awesome and share it with the world. Apart from work related activities, I enjoy learning about energy, environment and sustainability technologies with potential to reduce environmental impacts and emissions. I love exploring historic international destinations, and enjoy outdoor physical activities such as hiking and running. As a life long dedicated practitioner of Tai Chi Chuan, I volunteer instruction to senior group centers and other communities for health maintenance and preventative medical programs and modalities. Favorite Quote: “ Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort. “ - Paul J. Meyer
Bytedance
View- Website:
- bytedance.com
- Employees:
- 45186
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Global Operations, Crm And Monetization PlatformBytedanceBangkok, Thailand
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Advisor, Operations Director, Business DevelopmentMessagespring Sep 2023 - PresentWilmington, Delaware, UsMessageSpring is an IT services company providing an Omnichannel Messaging platform for SMEs/Communities and Municipalities to streamline global communication, enabling the right messages at the right time to reach their destination, whatever the language, channel, or topic. MessageSpring also operates a Center of Excellence providing Business Intelligence, Software Development and IT Services. -
Global Operations, Crm & Monetization PlatformBytedance Jan 2021 - PresentChina, China, Cn
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General Operations Manager , Business Development Us / Apac / AseanGlobal Validators Inc Jan 2007 - PresentActing Managing Director in global projects specific in areas of Operations Excellence, Business Optimization and Process Re-Engineering and Improvement, Agriculture Food Production Systems. Focusing on San Francisco/ Silicon Valley, Detroit, and Asian regions :-Business Planning and Development, Feasibility Support, Quality Improvement and Program Management-Environmental Technology and Management - Renewable Energy Systems Integration - Organic Food Production Systems, Life Cycle Assessments-Software Development Teams Operations Support
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Global Operations, Crm & Monetization PlatformTiktok Jan 2021 - Oct 2022Los Angeles, California, UsEstablished and led a new ByteDance Global Product Operations office for the Commercial CRM/ERP System Development 0-1 product team as the first North America Operations hire outside of China. Developed people, process and management best practices to interface and scale with product managers, engineering, sales and regional operations organizations. Oversaw cross functional team and stakeholder GTM strategies in North America, LatAm, Australia, and South East Asia to optimize and drive product development, release strategies, sales workflow enablement and support organization and operational success. -
Global Program Manager - Operations And Process ExcellenceUber Jan 2019 - Aug 2020San Francisco, California, UsGlobal Programs leadership overseeing operational excellence initiatives driving continuous improvement projects via process optimization, defect reduction, process and policy harmonization, compliance adherence, customer journey mapping, service segmentation and outlier analysis using process mining and big data analytics. Enhanced business partnerships and trust within operations (safety, security, privacy, and product engineering), centers of excellence and business process outsourcing centers by building structured problem solving capacity and competencies across global lines of business. Coached, mentored and facilitated Six Sigma Certifications and Kaizen events via project chartering, scoping and delivery. -
Sr. Project Manager - Global Modernization InitiativeProject Worldwide Sep 2017 - Oct 2018Directed creation of a new Project Management Office (PMO) focused on Enterprise Systems Global Modernization program bringing structure to business operations and implementation strategies with global stakeholders. Managed global process mapping and improvements, steering committees, software selection sessions, and designed a Global Architecture solution for future state integrations. (Concur, Deltek, JDE, Workday, Salesforce)
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Project Manager - Business Optimization (Operations And E-Commerce)Atlassian Mar 2016 - Aug 2016Sydney, Nsw, AuResponsible for optimizing and delivering international digital transformation team project resulting in global, scalable, cross-functional organizational processes supporting B2B corporate growth and go-to-market strategies. Managed special projects focused on optimizing low/no-touch B2B models enhancing customer purchasing experience and data / reporting integrity. Applied Lean Six Sigma and Agile methods and tools for increasing accuracy of competitor analysis, capacity planning, global human resources management and collaboration, identification of finance department process improvement opportunities and E-commerce CRM/quote-to-cash financial operations analysis and best practices. -
Project Manager - Business Processes (Digital Solutions And E-Commerce)Malwarebytes Jun 2015 - Nov 2015Santa Clara, Ca, UsLed preliminary discovery of organization wide mission critical delivery infrastructure for B2B, B2C, IT, sales, operations, finance and marketing divisions using lean value stream mapping tools to derive baseline level 1,2 and 3 systems and people process maps. Developed systems / services KPI business intelligence for infrastructure reliability. Directed SOC Audits for Sarbanes-Oxley (S0x) Internal Controls development and compliance. Deliverables resulted in verified and validated organization, people and process mapping which enhanced user testing scenario and capability analysis, user story and use case development for increased performance of product and services, and future roadmap continuous improvement tuning. -
Ms. Researcher And Managing Director Of Technology DevelopmentJgsee - Kmutt Environmental And Energy Sciences Division Oct 2010 - Jan 2015Participant in JGSEE scholarship award program. Engineered, scheduled, and executed building and operating phases of an environmentally sustainable food production research experiment station utilizing 100% hybrid renewable energy for 4 years. Applied rigorous project management, data acquisition and modelling calculations which resulted in successful application of a comprehensive life cycle assessment and thesis deliverable. Trained and directed research teams for ongoing operations and maintenance. (This project and all related endeavors became the first official peer reviewed LCA of specific configuration and scale performed in the world. The research continues to be a knowledge area and expert baseline for future benchmarking and inclusion in systems construction, performance and operation implementations.)
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Technical Instructor Wu Style Tai Chi ChuanWu Style Tai Chi Chuan San Francisco 2010 - 2015Wu Style Tai Chi Chuan Bangkok and San Francisco offers instruction in Traditional Wu Style Tai Chi Chuan as it has been passed down through generations of the Wu Family and their disciples, world wide.
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Program Director - Charter Schools Education Technology ImplementationAquaponica Aug 2013 - Dec 2013Directed educational environmental technology implementation and training for MIT sponsored FabLab / Charter School system involved in re-educating marginalized juveniles removed from mainstream education curriculums. Engineered, procured and constructed system for operation by staff and students. System implementation gained citywide recognition and exposure and attracted economic sponsorship from local industry resulting in enhanced community, education and program opportunities.
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Sr. Project Manager- Data Governance Business Process Re-EngineeringMetaops - Michigan Department Of Treasury Mar 2013 - Aug 2013Mattawan, Mi, UsManaged large-scale government project resulting in enhanced identification of critical State and Treasury databases, security access profiles and resource planning and utilization metrics via lean value stream mapping and RACI team matrix tools. Identified over 600 data tables in TeraData legacy data warehouse for preparation of SAP ERP migration and operationalization. Assured quality and integrity of metadata and data naming standards aligned with enterprise view access and controls. Managed cross-functional, security privileged personnel and stakeholder communications including SharePoint repository management. Delivered end-to-end documentation of departmental processes for re-engineering driving future governance and security compliance for the state of Michigan Department of Insurance and Financial Services (DIFS) and Department of Technology, Management and Budget (DTMB). -
Manager Of Sustainability Reporting – Pttep (Oil & Gas)Erm: Environmental Resources Management Jan 2013 - Apr 2013London, GbFacilitated corporate sustainability summary reporting for region’s largest petroleum exploration and production company. Utilized the GRI – Global Reporting Initiative Framework for organizing Operational, Social, Economic, Environmental and Safety KPI’s. Examples included: Production performance, human resource management, energy consumption, asset Integrity and management / life cycle, eco-system remediation and prevention, community re-investments and contribution, financial position, subsidiaries shareholder liabilities and risks, global asset performance, natural resource consumption, conservation initiatives, emissions and recovery reporting, compliance benchmarking, fatalities / injury / lost work and emergency response rates. -
Senior Project ManagerAnnex Power Ltd. 2011 - 2012Directed IT department infrastructure discovery and documentation projects using automated network analysis tools which lead to identification of organization wide opportunities for network improvement and automatic report generation. Remediated software and license compliance concerns, supported warehouse and asset management system planning including barcode implementation and synchronization with finance department. Deliverables resulted in increased efficiency of resource location and tracking and reduction of asset liabilities in vendor and service warehouses.
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Project Manager – Call Center Quality And Business Process ImprovementSymantec 2009 - 2010San Jose, California, UsLed comprehensive BPO Call Center campaign quality improvement project by building consultative relationships with agents and management, applying lean process improvement methods and tools that resulted in systemic improvements in training, customer service, online procurements and call center KPI’s while increasing up-sell and cross-sell conversion success by 35% ($26M). Delivered strategy repositioned previously under-performing campaign with a cumulative positive customer experience, enhanced product and service reputation - resulting in 86% Net Promotor Score ratings. -
Sustainable Business Studies, Green Economics And Project ManagementStanford University 2009 - 2010Stanford, Ca, Us -
Supplier Quality Manager & Metal Fab Supply Chain CoordinatorZep Solar May 2009 - Sep 2009San Rafael, Ca, UsSupplier Quality Manager reporting to the Director of Quality •Initiated launch of Quality Department in photovoltaic Start-Up company in Marin County, California.•Performed baseline audit and Due Diligence Review on vendors leading to regular surveillance audit scheduling.•Sourced additional metal fabrication and manufacturing parties for new part launch.•Designed initial supply chain business strategy and lean business processes.•Trained Technical Inspectors on prototype calibration and inspection processes. -
Director Of Conformance, International Quality Assurance And TrainingMqvp Inc Jan 2003 - Jun 2006Directed domestic and international operations, off-shore development teams, call center success, training and support for approximately 800+ Users of a SaaS 24/365 traceability system for an auto parts network (35 corporations, 30,000 SKUs, 1MM+ transactions /yr) saving select clients $84 million + / year. Led APAC and US certified QMS and value chain conformance implementations. Managed and expanded incident reporting and resolution tracking system supporting 150 domestic warehouses and 24 Asian based manufacturer/export operations. Interfaced distribution client requirements with manufacturing APQP/PPAP obligations. Cultured startup team from 2-30 people in domestic and globally placed operations while leading, coaching and encouraging audit team members in industry best practices and professional credentialing. • Grew revenue $400K to $3 million+ with sustainable business growth model within 3 years.• Trained and managed quality engineering team for real-time monitoring of worldwide supply chain of domestic warehouse distributors and international parts suppliers. Facilitated direct communication with insurance executives, repair claims processing, field managers, fraud prevention audit compliance, Corp. Legal counsel. Maintained interface to Dept. Homeland Security, (ICE and CBP), FBI, for reporting fraud and trademark violations.• Directed 8D based defect reporting and disposition team portal supporting 150 domestic warehouses and 24 Asian based manufacturers • Administration of industry supply chain database tracking 10,500+ parts worldwide in cross-functional collaboration with corrective action reporting allowing real time deposition of suspect material. Managed global quarantine of defect parts throughout the supply chain, and certified parts suspension/decertification process.• Risk assessment and systems audits – Electronic archiving of ISO standards document control records.
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Y2K Systems Analyst, Info Center CoordinatorDelta Dental Plan Of Michigan Jan 1998 - Jan 1999Okemos, Mi, UsHelp Desk Call Center Coordinator for National mainframe insurance claims processing.•Decreased number of failed insurance claims processing transactions and troubleshooting backlog tickets •Routed national agent troubleshooting calls for claims processing.•Documented call tickets using PeopleSoft CRM.•Remediated specific claims processing issues for field agents.•Facilitator for Narrative Planning for Y2K contingency.
Mark Hindelang Skills
Mark Hindelang Education Details
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Harvard Business SchoolGlobal Operations Management -
King Mongkut'S University Of Technology North BangkokLife Cycle Assessments
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Stanford UniversityExecutive Education
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Michigan State UniversityAsian Languages
Frequently Asked Questions about Mark Hindelang
What company does Mark Hindelang work for?
Mark Hindelang works for Bytedance
What is Mark Hindelang's role at the current company?
Mark Hindelang's current role is Global Operations, CRM and Monetization Platform.
What is Mark Hindelang's email address?
Mark Hindelang's email address is ma****@****rts.com
What is Mark Hindelang's direct phone number?
Mark Hindelang's direct phone number is +124822*****
What schools did Mark Hindelang attend?
Mark Hindelang attended Harvard Business School, King Mongkut's University Of Technology North Bangkok, Stanford University, Michigan State University.
What skills is Mark Hindelang known for?
Mark Hindelang has skills like Start Ups, Management, Program Management, Entrepreneurship, Renewable Energy, Sustainability, Strategy, Business Strategy, Data Analysis, Continuous Improvement, Energy, Change Management.
Who are Mark Hindelang's colleagues?
Mark Hindelang's colleagues are Shuhui Guan, Rinaldi Nugraha, 郝国庆, Shu Yang, 薛银松, Wen Zhou, Mohit Rajguru.
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