In-Depth HVAC Inspections & Testing was created due to demand for an exceptional inspection and testing service.Other services offered: - Project Management- SCADA Landing/Commissioning- HVAC Landing/Commissioning- Trade Contractingwww.in-depth-hvac.commike@in-depth-hvac.com

Served as Senior Manager/Lead Technical Consultant for a distributor of process control and measurement products in the gas, water, and electrical markets. Responsibilities included managing purchasing operations and human resources, streamlining business support processes, conducting major technical sales presentations, and resolving complex client issues.Acted as Internal Technical Trainer, providing technical training for new employees. Developed and delivered streamlined workflow procedures and training for the Support Services group (HR, IT, Finance, and Shipping/Receiving). Created and delivered technical procedural documentation for handling and repairing metering equipment and other measurement products.Delivered presentations to principals of firms and managers of field personnel for large-scale projects and government bids, resulting in the sale of technology measurement products and earning recognition for exceptional sales performance.Traveled to major customer sites, including power and processing plants, to install, commission, and/or repair remote terminals. Consulted with lead principal engineers on instrumentation problems, working onsite with major clients such as Northwest Natural Gas, PG&E, and the City of Palo Alto. Completed a system redesign of the gas measurement system for John Wayne Airport in Orange County and commissioned remote telemetry equipment for USG's 18-mile pipeline in Longview, Washington.Served as the principal contact for complex client inquiries, negotiating pricing and payment terms, translating complex technical processes into layman's terms, and providing initial scope and cost estimates for business needs.Letter of recommendation from Vice President available upon request.

Maintains business to business account relationships. Address's customer needs and ensures prompt rectification and 100% customer satisfaction. Manages home garaged company vehicle, inventory, and equipment on a daily basis. TWIC - Current (Transportation Worker Identification Credential - Homeland Security) NATE Certification - Current - Expires 2017 Member: 8192108 (North American Technician Excellence natex.org) Maintains, commissions, and resolves problems with HVAC equipment and controls on commercial buildings. Works with water-source heat pumps; maintains/replaces exhaust fans; package units and built up systems up to 150/tons; commissions equipment; and maintains critical systems including server rooms and processing facilities. Builds/Installs DDC control systems, VAV's and Variable Frequency Drives.

Installed, maintained, diagnosed, and repaired heating and air conditioning equipment in residential and light commercial settings. Efficiently serviced up to six systems per day, totaling over 1,700 systems annually, and consistently contributed an average hourly net revenue of $85 to $150 to the company.Developed innovative marketing tools and strategies, including creating a tri-fold brochure. Engaged potential commercial clients and delivered presentations to principals of property management firms.Acted as the primary on-call technician for diagnostics and repairs, achieving a 95% conversion rate of new service customers into ongoing maintenance contracts.Served as the indoor air quality expert for the company, assessing clients' operating environments and providing recommendations for repairs or upgrades to ensure optimal system performance.

Installed and provided troubleshooting for mobile electronics including CD players, 4-2-1 channel amplifiers, radar detectors, GPS systems, satellite radios, component and coaxial speakers, and mobile video equipment in cars, trucks, boats and other motorized vehicles. * Fabricated speaker enclosures, and false walls.* Earned recognition as “Technician of the Year”.* Served in supervisory and training roles – managed shop and supervised employees in absence of senior staff; and trained new technicians.

Responsible for b2c sales and achieving daily/monthly quotas. Consistently met and exceeded goals. Ensured 100% customer satisfaction. Trained new employees on product(s), sales, and sales process. Also performed warehouse inventory control duties and was the "cycle count specialist."

Position maintained while in high school, and Search and Rescue team member. Responsible for b2c computer/hardware sales. Consistently met and exceeded strict quotas; maintained position 1st-2nd in department sales. Maintained 100% customer satisfaction rate. Achieved "Apple Product Professional" level required to sell all Apple equipment. Trained/Mentored new employee's on sales tactics, process, and assigned areas of responsibility.