Michael W. Hughes Email & Phone Number

Santa Rosa Valley, Ca

Willing to give advise. Spending most of my time as an active Skier, Musician, Traveler, Gardener, Mountain Biker, Reader, etc...

Palo Alto, Ca

Responsible for infrastructure and application strategy for the Crisaborole launch and the transition of Anacor from a clinical to commercial company. Anchor was purchased by Pfizer.

Westlake Village, Ca

First as a consultant working on Commercial Systems and since May 2014, as the head of IT (First as an Executive Director then as Vice President), have been focused on the transition of KYTHERA from a clinical to a commercial company. Implemented all systems in the cloud using SAAS for 90% of applications and IAAS for remaining.• Recognized as a Veeva Hero for deploying all of Veeva's products in a short timeframe: Network Customer Master, Veeva Vaults; eTMF, Quality, MedComs, PromoMats and Veeva CRM (Sales and Medical Affairs). • Deployed responsive websites; Kythera.com, Submentalfullness.com, and MyKybella.com (Physician and Consumer sites ). Used OKTA for Physicians to have single sign on access to their information and training websites.• Deployed MS Dynamics AX, Concur and Litmos (Learning Management System). • Deployed Master Data Management and Sales and Activity Business Intelligence (QlikView) systems. Sales, Activity and Training status data loaded into the BI dashboard for all users within 6 hours of the end of the business day. Developed processes with supply chain vendors to get daily shipment information directly.• Implemented single sign on for all field based systems using OKTA,• Built IT staff from 2 internal staff to 15 internal staff and 20 on-site and off-site contractors. • On-boarded 95 field staff and deployed remote management tools (Casper and TeamViewer) to manage their encrypted MacBook Airs and iPads.• Moved company to new facility (with VOIP phones) with no impacts on launch preparation activities.

Greater Los Angeles Area

Provide IT direction and support to for-profit and non-profit organizations . Transformed a non-profit's website using responsive web design techniques. Created a cloud hosting based commercialization systems plan and implementation strategy for a Bio-Tech preparing for its first product launch.

San Francisco Bay Area

Brought in to lead IT and Information Systems at Medivation to prepare for its first product launch and provide post-launch IT leadership. Built team from 3 staff to 18 staff and 30 contractors who delivered the following using a modified agile project approach:• For Commercial: Created and executed an architecture and strategy that in eight months took Medivation from no Commercial IS team or information strategy to a strong IS team and systems. Capabilities included: CRM (Veeva) supporting three field forces, Customer Master, Master Data Catalog, Alignment Master, Data Warehouse, Speaker program, website optimization, performance and analytics and business intelligence reporting at the national and field rep level. Delivered scrubbed sales data to field the same day it was received.• For R&D and G&A: Trained staff, created documentation and systems in time for a successful FDA audit. Upgraded SAS environment resulting in 2X to 5X increase in performance. For Clinical Trials Management System enhanced reporting and data Integrations. Improved audit and security management. Implemented infrastructure to support state and federal mandated reporting. • For Infrastructure/Security: Stood up two new facilities (including a new data center) with state-of-the-art IT infrastructures (including new VOIP and Video Conferencing). Created FDA documents to validate the existing infrastructure for FDA audit. Deployed High Availability servers. Upgraded the disaster recovery site to implement robust business systems fail over. Implemented managed security services and intrusion detection systems for all locations.• For Help Desk: Supported 2X increase in staff, including a field force using iPads. Standardized on-boarding, rights approval and termination processes. Implemented email initiation of service requests and mobile device management (Kaseya).

San Francisco

IT lead for Commercialization. Responsible for preparing systems for a BioTech product launch.

Greater Los Angeles Area

Worked with small, medium, and start-up businesses providing virtual CIO leadership and Information Technology (IT) support.• Created information architectures and strategies for multiple firms. • Created and executed IT tactical plans.• Performed Business Systems Analysis & Project Management for software implementations and upgrades.• Provided Information and Computer Security support. See presentation on Information Security.• Created websites for desktop and mobile users; ran eMarketing campaigns (Pay Per Click, Search Engine Optimizations & Social Media marketing); provided website performance & analytics; implemented on-line retail complying with Pay Card Industry Data Security Standard (PCI DSS) requirements & order fulfillment.• Created on-hold messages, background music and on-line demonstrations for client's products. (See link below for samples).

Greater Los Angeles Area

Senior/Executive Director, Global Commercial Operations Information Systems (GCOIS)Worldwide responsibility for all Amgen Sales and Marketing and Government Affairs software applications. Managed 150 Amgen and 150 Contractor staff at five worldwide sites. Budget $60 Million per year. Reported directly to CIO who reported to CEO. • Prepared and delivered executive presentations for key business and strategic initiatives to the Amgen Executive team.• Established Information system project approval and implementation governance process across Global Sales and Marketing.• Implemented a shared services model that consolidated redundant systems, globally. This enabled the GCOIS budget to remain flat while supporting a five-fold increase in sales volume from $3 billion to $15 billion. This resulted in reducing the number of applications supporting Global Commercial Operations by half across business units and territories. • Implemented contract automation; Chargeback and Government Pricing Reporting; product, therapeutic & physician websites; website performance & analytics; PAC management; lobbyist cost tracking and reporting; Physician Call Center; Customer Relationship Management; sales and compensation analysis and reporting; Anemia Patient Outcome Tracking; Medicaid Reimbursement; Competitive Intelligence; mobile & remote computing.• Integrated commercial apps with SAP and provided customer master for enterprise.• Supported Marketing and Corporate Communications events and management of internal and external communications.•In 2004, created the Amgen IS College-hire program, which resulted in hiring 150 staff directly from top universities with both Bachelor and Masters Engineering degrees over three years.

Greater Los Angeles Area

Director, US Sales and Marketing Information Systems (SMIS), Managed staff of 75 direct staff and 200 contractors. Responsible for all software applications for US Sales and Marketing. Budget $60 Million per year. Reported directly to CIO who reported to CEO. • Successfully supported the launch of three products, while reducing costs with each launch. First product launch (ARANESP) required $2 Million for back end system modifications. Reduced application modification costs to less than $150,000 per product launch.• Outsourced Siebel configuration responsibilities by creating the first offshore information support relationship for Amgen. Resulted in savings of $ 2.8 Million per year.• Led a cross functional team of Development, Sales and Marketing and Information Systems staff to develop and implement the information systems architecture and processes to to reduce time to get products from from pre-clinical to approval.

Greater Los Angeles Area

US Sales and Marketing Information Systems (SMIS) March 2001 to June 2002Responsible for providing information services (All applications and mobile & remote computing support) to national field force, home office sales operations and marketing team and Medical Affairs field and office based teams. Yearly Budget: $45 Million.Developed architecture and implemented a scalable, integrated Master Data Management System/Business Intelligence system. Included Company Wide Customer Master. Reduced reporting cycle from 21 days to 5 days. Eliminated duplicate 3rd party sales data purchases.• On Sept 28, 2005. our implementation won Computerworld's "Best Practices in Business Intelligence" award for "Planning, Designing and Building BI Infrastructure". Budget: $35 Million.Computer Infrastructure Department (Additional Duty) First Half 2002During Immunex acquisition was responsible for Amgen's information infrastructure (Networks, Servers, Telecom & Messaging) department. Accomplished an error free, day one, full integration of Amgen's & Immunex's infrastructure systems.Sales Operations: CRM Program Manager 2000Led release of Amgen's first successful CRM system for the Field Sales Force. Led 50 full-time & 30 part-time staff, $20 Million budget• Deployed Siebel account & profession profiling & sales reports to 550 field staff at national sales meeting. • Planned and implemented two additional releases three months apart.

Greater Los Angeles Area

In 1999, created Amgen Information Management Governance Office combining IS Architecture and IS Security. Led 7 full-time staff.• Led the creation of the first IT Project Management Guidelines for Amgen based on the concept of iterations of development. Included governance process for reviews, coding standards and vendor selection..• Created an enterprise-wide information system architecture, infrastructure and security strategy mapped to Amgen’s business strategy to support the upcoming explosive growth period. Covered business applications, information technology, security and services from early research to commercialization and M&A. Expanded information security monitoring from firewalls to also include external servers and devices.Program Manager, Amgen Worldwide Y2K Effort, 1998 - 1999Senior Manager, Corporate Information System Project Management Office, 1998Senior Project Manager, Corporate Information System, 1997• Responsible for all Y2K mitigation & business continuity efforts worldwide for Amgen from Preclinical to Commercial. Included briefing the President and Board of Directors and assisting in creation of the annual report. • Responsible for Computer Infrastructure Project Management. Led 12 full-time and 50 matrix-based staff. $40 Million Budget. • Led the effort to create Amgen-wide business continuity plans. • Implemented automated Asset Management for all desktops and laptops at Amgen, • Implemented Spectrum & Concord Net Health to enable 24x7 monitoring of IT infrastructure.

Greater Los Angeles Area

Program Manager, Enterprise Information System Project, Institutional Computing and Information Systems Office. Member of JPL Senior Staff.Led team of 150 full-time employees plus equal number of support contractors. Responsible for the computer infrastructure at JPL, encompassing network, file, messaging, data access, security, directory, video teleconferencing, databases, system management, and RPC services. Responsible for evaluation and demonstration of new information technologies and their pilot use in advanced research and science projects. Worked with all levels of staff and management to assimilate new technology while dealing with complex, multi-national organizational issues. • Deployed 10/100 Base T connections to 13,000 devices, Cabletron Spectrum to monitor the network, 122 servers (ranging from NT to SUN enterprise 4000s), Tivoli monitoring on enterprise servers, a worldwide secure distributed file sharing system with 1,450 users, scalable web servers to handle millions of hits per day. I• Deployed Verity as the JPL enterprise intranet search engine and Microsoft Systems Management System to maintain the software on 800 Win NT PC. Implemented upgrade of email from cc:mail to POP3/IMAP4 and provided the IT services for implementation of the Oracle Financial System.• Developed an open standards-based architecture for the next stage of deployment which includes single sign on, secure email, electronic signature, Oracle database access tools (ODBC & JDBC), voice/data integration, wireless communications and upgrading the JPL backbone from FDDI to gigabit Ethernet.• In July 1997, • In July 1997, was responsible for the Mars Pathfinder web servers, which was the largest web event at that time with over a million accesses per hour

Greater Los Angeles Area

Lead team of 10 full time and contract employees. Demonstrated strong ability to work effectively with managers, engineers and scientist from around the world.• Responsible for the development of a worldwide, secure, distributed, relational database management information system and project control system following a structured rapid prototyping approach. The Cassini Management Information System – Receivable/Deliverable application connected Macintosh, Windows 95, NT and 3.11 systems through the JPL LAN or the Internet. Used SQL, forms and report designers. The system allowed 350 managers and lead engineers to access and modify personnel information, schedule information, financial data, and action items using a Graphic User Interface.• Set up World Wide Web (WWW) authoring policy and helped create one of the earliest JPL external websites.

Greater Los Angeles Area

Led team of 12 senior engineers in the creation of JPL's Systems Development Management Guide. Coordinated activities of 24 engineers in developing software and system guidelines, consulting with software development projects, developing CASE tools, and presenting training classes.• Trained software engineers to follow JPL Software Development Life Cycle to improve ability to develop software. This included writing software specifications, structured programming guidelines, implementing configuration management standards and implementing test and validation processes • Member of the JPL ADA evaluation team and Software Engineering Institute (SEI) software skills evaluation team.

Greater Los Angeles Area

Led team of 20 JPL full-time staff and 75 contractors. Responsible for recruitment, motivating, and developing group personnel. Wrote article for Industrial Engineering during this time• Developed 460,000 (FORTRAN) lines of code distributed Communication Command and Control Intelligence Information system using Oracle. Successfully held software requirement reviews, preliminary design reviews, critical design reviews and acceptance reviews. Instituted formal software inspections, developed RFPs, negotiated and managed contracts.

Greater Los Angeles Area

Developed functional, operational and performance requirements, definition, design, and schedules for the Electronic Intelligence Management Information Subsystems of the All Source Analysis System, following JPL/NASA and DOD 2167 Software Development Specifications.

Designed, implemented and installed hardware and software microcomputer based systems on Unix and CPM/MPM Systems. Developed hardware and software for a point-of-sale/inventory control and accounting system. Created statistical, mathematical and engineering packages using C, Basic and assembly language

Developed customized project management information systems. Systems used CPM, PERT and other quantitative techniques to provide project management information on cost estimation, time scheduling, resource allocation, project expenditures and C/SCSC (US Government) requirements.

Mba, Information Systems

Ms, Industrial And Systems Engineering

Bs Ie With Honors, Industrial Engineering, Systems Engineering

Activities and Societies: Tau Beta Pi (Engineering Honor Society), Alpha Pi Mu (Industrial Engineering Honor Society)DJ at KCPR (Campus.