• Managed Customer Service processes, which included entering of orders, placing them through production and tracking them all the way through until delivered to the shop.• Worked with the factories on any disruptions that may occur during the production process that would delay a gown from being delivered on time to a store.• Worked closely with 5 offices worldwide to assist customer service for all QC issues, delays in orders/ shipments, fabric inquires. • Handled all special requests for orders that are needed sooner than standard or Rush shipping time frames• Work with the production and factories on shortening the production lead-times.• Utilized multiple warehouses to satisfy customer order from inventory • Worked on forecasting sales units for all product divisions.