Mwikali Mwangi Email and Phone Number
I am a passionate Communication Enthusiast. Every minute is an opportunity for me to drive change, change perceptions and deliver on promise through my impeccable set of skills. Passionate about leadership, Marketing and Customer relations, I have been a speaker in several masterclasses. I love speaking to drive change. In the words of the Legendary Jim Rohn, "Take advantage of every opportunity to practice your communication skills so that when important occasions arise, you will have the gift, the style, the sharpness, the clarity, and the emotions to affect other people."
New Dawn Mentorship
View- Website:
- newdawnkenya.com
- Employees:
- 18
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Head Of Marketing CommunicationsNew Dawn MentorshipNairobi County, Kenya -
Communication OfficerMilago Human Resource Jul 2022 - PresentNairobi County, Kenya1. Create comprehensive communication plans that align with the organization's goals and objectives.2. Design and oversee communication campaigns to promote products, services, or initiatives.3. Build and maintain relationships with journalists, editors, and other media professionals to secure positive coverage.4. Produce high-quality content for various channels, including websites, blogs, social media, and newsletters.5. Oversee the creation of videos, graphics, and other multimedia content to enhance communication efforts.6. Provide training and support to other employees to improve their communication skills.7. Analyze the effectiveness of communication efforts using key performance indicators (KPIs) and adjust strategies as needed.8. Ensure consistent messaging and tone across all communication channels9. Prepare and implement crisis communication strategies to manage and mitigate the impact of negative events10. Monitor public perception and manage the company’s reputation.
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FounderBe_Coming_Ke Dec 2021 - PresentNairobi, KenyaAdvocating individual and corporate storytelling. -
Head Of Marketing And CommunicationUhai365 (Uhai Three Sixty Five) Feb 2021 - PresentNairobi, KenyaUhai365 is a Non- Profit Organization that champions for proper hygiene amongst children from the age of 5-12 through the use on interactive board games making learning fun and interactive. Uhai365 has it's core focus on informal settlements with Mukuru Slums as it's key focus area at the moment. -
Corporate Communications OfficerZuri Health Oct 2020 - Apr 2021Nairobi, Kenya1. Creating company literature and other forms of communication.2. Identifying, developing and executing communications strategy for key media contacts and customer relations3. UX writing and Copy Writing and supervision.4. Create and deliver press releases, media relation content, case studies, white papers, executive bios, corporate newsletter content, social media content and speaking proposals.5. Develop marketing communications campaigns. -
Marketing Communications ExecutiveNegasi Consulting Limited Jan 2020 - Oct 2020Nairobi, KenyaKey Responsibilities include:1. Planning, developing and implementing effective marketing communication campaigns.2. Writing copy for all marketing collateral, including brochures, letters, emails and websites.3. Conducting research and analyzing data to identify and define audiences.4. Assisting in the production of ongoing competitor analysis and reporting, with particular reference to pricing, presentation and promotion.5. Tracking changes in consumer engagement following the roll-out of each marketing campaign.6. Delegating assignments to members of the Graphics and Advertising departments, as needed.
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Customer Service RepresentativeCloud9Xp Feb 2019 - Jan 2020Nairobi, KenyaWe at Cloud9xp offer a wide range of team buildingactivities for corporates and businesses looking forgroup activities. We believe that a team buildingexperience is driven by the desire to connect and bondwith colleagues as well as getting to know each otherbetter and eventually, team players.Key Responsibilities:Telesales - Get in touch with prospective clients from the HotelOnline network andother related sources by mail, live chat and on call.● Customer Relations - Provide excellent customer service and support for customersand partners in person, by mail, social media, live chat and on call.● Bookings Fulfilment - Work with the customers to take bookings, make refunds andcarry out exchanges, ensuring our business is effective in managing and communicatingsuch to partners for best customer experience.● Issue Handling - Resolve product or service problems by clarifying the customer'scomplaint; determining the cause of the problem; selecting and explaining the bestsolution to solve the problem; expediting correction or adjustment; following up toensure resolution.● Customer Record Keeping - Open and maintain customer accounts by recording theirpersonal information and all interactions.● Relationship Building - As the company gate-keeper, you are required to communicatewith customers warmly and build sustainable relationships of trust through open andinteractive communication.● Feedback and Reviews Collection - Solicit feedback and online reviews through callingall customers after they have taken part in a Cloud9 Xperience.● Content Creation - Responsible for writing blog posts, articles, newsletters and othercommunications materials on a weekly basis.● Optimization and Reporting - Using CRM tools and other reporting tools to providemonthly reports on key business metrics, and continually find ways to improve on thosemetrics through testing and new initiatives. -
Customer Service Representative- Partner OnboardingCloud9Xp Jun 2019 - Dec 2019Nairobi, KenyaDuties included1. Onboarding new partners countrywide and ensuring a partnership agreement/contract is signed.2. Listing new partner activities on distributing channels; Website, TripAdvisor and Expedia3. Issue handling for the partners.4. Ensuring already listed experiences are marketing through our marketing channels; LinkedIn, Instagram and Facebook.5. Setting up meetings with potential partners and orienting Cloud9xp to them.6. Writing biweekly blogs on issues travel. -
Country AmbassadorGlobal Goodwill Ambassadors (Gga) Oct 2018 - Jan 2020KenyaAs a Global Goodwill Ambassodor(GGA) We Love, We Care and We Share1. Visiting people with special needs; Children homes, Homes for the Elderly, Special care centers.2. Engaging in Environmental cleanups3. Involved in the planning team for meet and greets for all GGA Members in the Country (Kenya)4. Voice of advocacy on human rights -
Corporate Communication InternNational Biosafety Authority Jun 2018 - Jan 2020Loresho, KenyaBiotechnology is still a growing industry in Kenya. The general public may largely be misinformed about GM (Genetically Modified) crops and organisms. Therefore the Corporate Communications Department strives to create awareness and assurance on GM products.Abraham Lincoln stated that; Public Sentiment is everything. With public sentiment nothing can fail; without it nothing can succeed. He who molds public sentiment makes statuses and decisions possible or impossible to be executed.ROLES INCLUDE:1. Produce sustainable communication materials for media in house use; Newsletters, magazines and annual publications.2. Developing strategies aimed at creating bio safety awareness and demystifying transgenic products.3. Maintain data and documentation arising from media monitoring and follow up on National Biosafety Authority (NBA) media coverage and mention.4. Support in developing and maintaining internal and external relationships5. Write reports and speeches.6. Ensure quality customer service is delivered and facilitate speedy resolution of public complaints.7. Support in the implementation of the authority's communication approach with the media and other electronic and digital communication platforms.8. Conduct research and routing stakeholder surveys and coordinate Corporate Social Responsibilities. activities.
Mwikali Mwangi Education Details
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Public Relations/Image Management -
Kabare Girls High School
Frequently Asked Questions about Mwikali Mwangi
What company does Mwikali Mwangi work for?
Mwikali Mwangi works for New Dawn Mentorship
What is Mwikali Mwangi's role at the current company?
Mwikali Mwangi's current role is Head of Marketing Communications.
What schools did Mwikali Mwangi attend?
Mwikali Mwangi attended Cim | The Chartered Institute Of Marketing, Daystar University, Kabare Girls High School.
Who are Mwikali Mwangi's colleagues?
Mwikali Mwangi's colleagues are Ann Wambugu, Winnie Orodi, Nancy Mbagara.
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