Basically providing assistance to support continuous improvement throughout the development life cycle of computer applications. They write basic code, maintain applications, address bugs, and deploy app enhancements.

QA: I read blueprints and specifications. Monitor operations on tracking system and new features release to ensure that they meet production standards. Inspect and test.3rd Line support involve supporting the existing infrastructure including server, storage, network, data and applications. Also, working with 2nd line support on technical troubleshooting and solving problems from our system.: Salesforce and Freshdesk Helpdesk Administrator, creating workflows, users, escalation flows, customer satisfaction reports, dashboards: Running day to day Support queries: Manage escalation workflows: Customer management – Consultation and problem solving: MicroSoft Lisences / Office 365 administrator – Manage licenses and applications per user: Assist with vehicle recovery using inhouse tracking software: Create and manage support dashboards: Domain administrator – Create and manage new users, groups, domain policies: Assist with Skype and Webex conferences: Write SQL queries to get information from the databases: Run and manage the internal IT team: Manage the backup and restore processes – NAS devices and tape backups: Maintain internal network infrastructure – patch new network points etc: Manage Ubiquity WiFi routers: Patch new telephone extensions : Assist with preparing laptops for domain usage: Maintain network printers: Assist consultants in the field with laptop issues, connectivity problems and general cellphone issues

Dealing with internal and external supportInternal: we have installation team which need assistance remotely from our server using SQL queries. External: Picking up calls from our customers and make sure we provide solutions to their problems using Fresh-desk to keep them update.

Production Department