AeroLeads people directory · profile
Matt Williams Email & Phone Number
Director of Customer Experience
at
Paragon
1 work email found
@earthlink.net
1 phone found area 877
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Experience
Location
Long Beach, California, United States
Who is Matt Williams? Overview
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Quick answer
Matt Williams is listed as Director of Customer Experience at Paragon, based in Long Beach, California, United States. AeroLeads shows a work email signal at earthlink.net, phone signal with area code 877, and a matched LinkedIn profile for Matt Williams.
Matt Williams previously worked as Director of Customer Success at Postal and Founding Leader of Customer Success at Webflow. Matt Williams holds B.A., Business Administration And Management, General from Loyola Marymount University, College Of Business Administration.
Company email context
Email format at Paragon
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*@earthlink.net
68% confidence
AeroLeads found 1 current-domain work email signal for Matt Williams. Compare company email patterns before reaching out.
Profile bio
About Matt Williams
Results-oriented Director of Customer Success with 10+ years of experience building Customer Success organizations from the ground up. Respected leader with industry proven knowledge and skills in customer retention, strategic account management, and building critical go-to-market programs at early stage, high-growth SaaS companies. I have delivered proven results for clients such as Airbnb, Spotify, Western Union, Deloitte, Sony, and many more, leading to operational growth, productivity increases, improved culture and increased revenues.
Listed skills include Social Media, Microsoft Office, Leadership, Social Media Marketing, and 18 others.
Current workplace
Matt Williams's current company
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10 roles
Matt Williams work experience
A career timeline built from the work history available for this profile.
Director Of Customer Success
Current
Oct 2023 - Present
Founding Leader Of Customer Success
- Led Customer Success, Renewal, and Solution Engineering teams- Built a renewals management program resulting in a 78% increase of on-time renewals and 47% increase in multi-year renewals. - Built a bespoke onboarding methodology that migrated over 300 customers successfully on to the Webflow product. Increased gross retention rates by 7% YoY. - Founded.
May 2021 - May 2023
Head Of Customer Success
- Built the Customer Success go-to-market strategy and customer journey for Wrike, resulting in a $2.28 billion acquisition by Citrix in 2020. - Led and grew the North American Customer Success organization, consisting 28 team members, including managing senior managers and team leads. - Developed a globally adopted work management maturity model which was.
Jan 2018 - May 2021
Senior Customer Success Manager
Jan 2017 - Jan 2018
Manager, Customer Success Team
Jul 2016 - Jan 2018
Customer Success Manager
Feb 2015 - Jan 2017
Sales And Risk Management Specialist
- Generated and qualified leads through cold calling, networking, targeted prospecting, and online marketing.
- Converted over 300 leads into sales generating over $260,000 in revenue.
- Analyzed client’s assets and finances to properly position products and expand sales revenue.
- Overhauled sales and client intake processes, resulting in a 75% increase in non-core products. Process was implemented in multiple agencies.
- Specialized in sales of complex, intricately detailed products that required expert product knowledge and sales techniques.
- Provided prompt, accurate, and friendly customer service regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
Nov 2012 - Feb 2015
Marketing Coordinator
Apr 2011 - Nov 2011
Marketing Coordinator
- Managed lead generation campaigns designed to attract franchise purchasers.
- Conducted keyword analysis and created multiple Google AdWords campaigns; implemented A/B testing of messaging and landing pages; monitored results using Google Analytics. - Lowered CPC by 50%. - Integrated customer.
- Created content for social media channels, including Facebook page and Twitter handle. Increased social response by 75%.
Apr 2010 - Aug 2010
1 education record
Matt Williams education
-
Loyola Marymount University, College Of Business Administration
FAQ
Frequently asked questions about Matt Williams
Quick answers generated from the profile data available on this page.
What company does Matt Williams work for?
Matt Williams works for Paragon.
What is Matt Williams's role at Paragon?
Matt Williams is listed as Director of Customer Experience at Paragon.
What is Matt Williams's email address?
AeroLeads has found 1 work email signal at @earthlink.net for Matt Williams at Paragon.
What is Matt Williams's phone number?
AeroLeads has found 1 phone signal(s) with area code 877 for Matt Williams at Paragon.
Where is Matt Williams based?
Matt Williams is based in Long Beach, California, United States while working with Paragon.
What companies has Matt Williams worked for?
Matt Williams has worked for Paragon, Postal, Webflow, Wrike, and State Farm.
How can I contact Matt Williams?
You can use AeroLeads to view verified contact signals for Matt Williams at Paragon, including work email, phone, and LinkedIn data when available.
What schools did Matt Williams attend?
Matt Williams holds B.A., Business Administration And Management, General from Loyola Marymount University, College Of Business Administration.
What skills is Matt Williams known for?
Matt Williams is listed with skills including Social Media, Microsoft Office, Leadership, Social Media Marketing, Customer Service, Google Analytics, Sales, and Microsoft Excel.
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