We make 2000+ pair of prescription eyeglasses each day

• Manage the day-to-day functions of the Quality Department of a 6000+ JPD RX facility and ensure that all eyewear produced meet ANSI, industry, and company standards• Coach, train, and develop six leadership employees and up to 90 quality inspectors, breakage analysts, and shipping staff to maintain contracted eyewear quality, turn-time, and patient satisfaction• Implemented enhanced process-improvement initiatives that provided greater consistency and standardization across all departments leading to lab breakage reduced from more than 7% to an average of 5.5%• Partner with purchasing staff to establish supplier quality-performance criteria for lenses, frames, equipment, and consumables• Supervise internal audits to assure consistent lens quality in all departments and certify that quality objectives are met• Monitor production efficiencies and breakages in all departments and implement corrective actions when needed

⦁ Managed day to day operations of 3M sales per month Ophthalmic laboratory producing eyeglasses for commercial accounts and 37 VA field locations⦁ Managed exempt employees (6 directly and 3 indirectly) and up to 130 production, customer care and support staff of up to 1200+ JPD RX facility⦁ Built strong partnerships with doctors and opticians⦁ Staff ratio is 75% blind or visually impaired⦁ Collaborated closely with other departments (HR, Sales, Marketing, Facilities, Field Operations) to maintain contracted eyewear quality, turn-time, blind ratio, and patient satisfaction⦁ Implemented enhance process improvement initiatives that provided greater consistency and standardization across all departments leading to lab redos reduced from 2% to .05% and lab breakage reduced from 12% to 4.5%⦁ Managed R&D and production throughput of the only 3D lens printer used for commercial production in the United States

⦁ Managed three shifts of exempt employees (4 directly and 3 indirectly) and up to 95 production staff of a 1000+ JPD Sun RX digital facility⦁ Monitored production efficiencies of all departments (Lens Stock, Surfacing, Coating, Edging, Assembly, Inspection, Shipping)⦁ Worked closely with other departments (HR, Customer Care, Sales, Marketing, Facilities, Distribution) to ensure the lab is running smoothly⦁ Trained production leads in basic optics and lensometry⦁ Directed in-depth lab tours for accounts, sales representatives, and vendors

⦁ Reconciled monthly P&L statements⦁ Managed three shifts of exempt employees (4 directly and 1 indirectly) and up to 87 production and support staff of a 1200+ JPD RX facility⦁ Increased average monthly profit from 230K in 2011 to 350K in 2014⦁ Transitioned lab from 70/30 to 20/80 uncut/edged while reducing labor by 30%⦁ Improved lab efficiency by moving front-office processes (order entry, redo analysis, frame to follow, tracing) from customer care to production⦁ Decreased average turn time by over 1 day⦁ Reduced lab breakage from more than 6.0% to less than 4.5%⦁ Reduced lab returns from 1.7% to 1.0%⦁ Maintained monthly gross margin average above 57.5%⦁ Improved first-time lens fit to over 98% using frame-control systems and optimized bevel placement⦁ Assisted in acquisition and merger of non-Essilor labs⦁ Communicated daily with accounts and sales consultants regarding quality and service⦁ Chosen to attend 2011 Essilor Management Essentials training in Paris, France - Attendance was limited to 100 bench candidates and supervisors worldwide⦁ Formed employee committee to handle staff concerns and suggestions

⦁ Managed three shifts of exempt employees (5 directly and 5 indirectly) and up to 250 total staff of a 3000+ JPD RX facility⦁ Consistently met or exceeded monthly budget for material cost and payroll by driving lens breakage under 4.5% and monitoring labor and consumables⦁ Maintained lab returns under 1.0%⦁ Kept gross margin above the 60% goal by monitoring individual departments for production consumables and labor costs⦁ Exceeded $1.2M in monthly operating profits⦁ Communicated daily with accounts and sales consultants regarding quality and service issues, lens recommendations, and fitting consultations⦁ Reorganized frame-to-follow process with an annual cost saving of $106,080⦁ Coach, train and develop future leaders to manage their own departments and labs⦁ Participated in the Safety Committee as management representative⦁ Awarded Essilor USA Lab of the Year for 2008 and 2010⦁ Awarded 2009 Lean Six Sigma Green Belt Award

⦁ Held managerial positions in coating, finishing, quality, customer-care, and shipping departments⦁ Managed initial set-up of entire coating department for the new facility which included creating process controls of wash line, resin maintenance, and vacuum coaters⦁ Reduced staff turnover in customer-care by 80%⦁ Helped launch national and international specialty eyewear/lens designs⦁ Initiated training and quality-control standards for tinting area and final inspection⦁ Participated in research and development in the production of high-quality specialty-lens fabrication and coating application⦁ Collaborated with department heads on quality control, staffing, and production⦁ Partnered with field account representatives and clients to ensure account satisfaction

⦁ Directed daily operations of three retail locations; managed staffing levels, productivity, inventory control, in-house glazing processes, and profitability⦁ Promoted vision-center products and services to Ophthalmologists, and community⦁ Provided technical support for 15 ophthalmic retail locations in both retail and laboratory issues⦁ Collaborated with store management and department heads to ensure optimum sales and customer satisfaction⦁ Traveled extensively to open new retail locations and train associates

⦁ Managed daily operations including P&L, staff supervision, inventory control, and merchandising⦁ Directed all inside and outside sales efforts for the optical department⦁ Solicited and secured Optometrists and Ophthalmologists for prescription referrals⦁ Provided technical support for 75 ophthalmic retail kiosks throughout the United States⦁ Set up and staffed Sam’s Club Optical kiosks in the Midwestern and Southeastern United States⦁ Provided surfacing, finishing, and coating technical support at company headquarters⦁ Worked closely with Sam's Club management and staff to ensure employees and customers received excellent service

⦁ Functioned as dispensing optician⦁ Conducted new-hire orientations; sales training, and optician training⦁ Promoted company through local health fairs, direct solicitation, and other networking activities