Mark Williams Email & Phone Number

North Hollywood, California, US

We make 2000+ pair of prescription eyeglasses each day

San Antonio, TX, US

• Manage the day-to-day functions of the Quality Department of a 6000+ JPD RX facility and ensure that all eyewear produced meet ANSI, industry, and company standards
• Coach, train, and develop six leadership employees and up to 90 quality inspectors, breakage analysts, and shipping staff to maintain contracted eyewear quality, turn-time, and patient satisfaction
• Implemented enhanced process-improvement initiatives that provided greater consistency and standardization across all departments leading to lab breakage reduced from more than 7% to an average of 5.5%
• Partner with purchasing staff to establish supplier quality-performance criteria for lenses, frames, equipment, and consumables
• Supervise internal audits to assure consistent lens quality in all departments and certify that quality objectives are met
• Monitor production efficiencies and breakages in all departments and implement corrective actions when needed

Winston-Salem, North Carolina, US

⦁ Managed day to day operations of 3M sales per month Ophthalmic laboratory producing eyeglasses for commercial accounts and 37 VA field locations⦁ Managed exempt employees (6 directly and 3 indirectly) and up to 130 production, customer care and support staff of up to 1200+ JPD RX facility⦁ Built strong partnerships with doctors and opticians⦁ Staff ratio.

Peoria, Illinois, US

⦁ Managed three shifts of exempt employees (4 directly and 3 indirectly) and up to 95 production staff of a 1000+ JPD Sun RX digital facility⦁ Monitored production efficiencies of all departments (Lens Stock, Surfacing, Coating, Edging, Assembly, Inspection, Shipping)⦁ Worked closely with other departments (HR, Customer Care, Sales, Marketing, Facilities.

Charenton Le Pont Cedex, FR

⦁ Reconciled monthly P&L statements⦁ Managed three shifts of exempt employees (4 directly and 1 indirectly) and up to 87 production and support staff of a 1200+ JPD RX facility⦁ Increased average monthly profit from 230K in 2011 to 350K in 2014⦁ Transitioned lab from 70/30 to 20/80 uncut/edged while reducing labor by 30%⦁ Improved lab efficiency by moving.

Charenton Le Pont Cedex, FR

⦁ Managed three shifts of exempt employees (5 directly and 5 indirectly) and up to 250 total staff of a 3000+ JPD RX facility⦁ Consistently met or exceeded monthly budget for material cost and payroll by driving lens breakage under 4.5% and monitoring labor and consumables⦁ Maintained lab returns under 1.0%⦁ Kept gross margin above the 60% goal by.

⦁ Held managerial positions in coating, finishing, quality, customer-care, and shipping departments⦁ Managed initial set-up of entire coating department for the new facility which included creating process controls of wash line, resin maintenance, and vacuum coaters⦁ Reduced staff turnover in customer-care by 80%⦁ Helped launch national and international.

Bentonville, Arkansas, US

⦁ Directed daily operations of three retail locations; managed staffing levels, productivity, inventory control, in-house glazing processes, and profitability⦁ Promoted vision-center products and services to Ophthalmologists, and community⦁ Provided technical support for 15 ophthalmic retail locations in both retail and laboratory issues⦁ Collaborated with.

⦁ Managed daily operations including P&L, staff supervision, inventory control, and merchandising⦁ Directed all inside and outside sales efforts for the optical department⦁ Solicited and secured Optometrists and Ophthalmologists for prescription referrals⦁ Provided technical support for 75 ophthalmic retail kiosks throughout the United States⦁ Set up and.

Milan, Italy, IT

⦁ Functioned as dispensing optician⦁ Conducted new-hire orientations; sales training, and optician training⦁ Promoted company through local health fairs, direct solicitation, and other networking activities

Masters, Mba

Bs, Biological Sciences