Michael Winegar Email & Phone Number

Hoboken, New Jersey, Us

Collaborate with 12 + dependent platform suite workstreams on the iterative software development of Kafka streaming services delivering critical contact center data to those dependent products. Ensuring data is available that customers depend upon for critical contact center operations. Orchestrate overall product development, rollout, disaster recovery, cellular infrastructure, and dependent workstream planning processes for all things contact center state management data. Leading to the successful adoption of advanced data storage and delivery systems using Kafka, Kinesis, APIs, and ETLs. Provide SME insight to product teams regarding Customer Experience and feedback management enterprise programsGuide product development improvement roadmaps involving reporting and analytics, incidence management, API's, and ETLLead the successful EOL product support for similar expensive platform, migrating and ingesting ~140 clients and retaining millions in company revenue

Lehi, Ut, Us

Acted as both Product Manager and Product Owner for an agile scrum team focused on the Accounts Payable accounting productGathered and acted upon feedback from all stakeholders within company including client relationship owners, sales, R&D, security, industry experts, technical support, and executive leadershipAssisted organization in moving to ClickUp from Excel / Sheets in tracking development workPrioritized product backlog towards business objectives in developing an in-platform payments processing tool

Atlanta, Georgia, Us

Maintained product development backlog according to agile scrum methodology - prioritizing to deliver the most value from R&D investmentDemonstrated value in orchestrating critical agile scrum ceremonies like backlog refinements, reviews, planning, and standupsImmediately impactful - Thought leader in agile methodology helping drive teams to participate in sprint reviews, and gathering/acting on feedback as soon as possibleAssisted organization to move from tracking stories and scrum statistics in Excel into Jira

Salt Lake City, Utah, Us

Manage multiple product backlogs across several teams using agile framework. This includes clearly defining scope, delivery phases, documenting technical approach, and validation at every stage of software development. Assist Product Management in the priority of features and direction within our products. Helping to gather and provide consolidated feedback from critical stakeholders regarding product features and needs. Guide development teams to translate these needs into products that help our clients drive experience improvement. Keeping in mind user experience, and opportunities for growth every step of the way.

Lehi, Ut, Us

Handled the direction and strategy of our client's customer and or employee experience programs through implementation of the MaritzCX Platform.Provided market research backed guidance with our client's data to achieve effective and engaging reporting at all levels of an organizationManaged the design and reporting side of client relationships through engaging directly with senior CX professionals within our client's organizations

Lehi, Ut, Us

Assist clients of the MaritzCX platform by providing market research expertise and thought leadership in their customer and employee experience programsHelped create engaging reporting solutions for delivery at each level of an organization

Lehi, Ut, Us

Assist internal users of the Maritz CX Allegiance platform in technical struggles with our products using in-depth product knowledgeCommunicate effectively over the phone and through email with other Maritz CX employees and team members in order to troubleshoot and resolve complex concerns as quickly as possibleDiligently search for opportunities for our clients to achieve more through our platform. This drives positive relationships with our clients and their customersPrepare platform issues in an accessible way for engineering and development teams to track down root causes for these problems to be resolvedUse of SQL, platform logging, and other in depth tools to narrow down possible causes of software concerns

Lehi, Ut, Us

Assist users of the Maritz CX Allegiance platform of products get the most out of their investment by ensuring that their experience with our service is as seamless and as useful as possibleCommunicate effectively over the phone and through email with clients and team members in order to troubleshoot and resolve complex concerns as quickly and efficiently as possibleDiligently search for opportunities for our clients to achieve more through our platform. This drives positive relationships with our clients and their customers

Romeoville, Il, Us

Installed, serviced and sold as one of the top 3 technicians in the companyManaged and trained two teams of techniciansSuccessfully managed teams’ schedules while simultaneously installing 5-7 alarm systems dailyInspected installations to ensure top quality and 100% customer satisfaction

San Jose, Ca, Us

Handled overall service and support for customers and users of the websiteAlerted existing users of ways to grow their business on eBay’s website; this improved customer satisfaction, enhanced customer loyalty, and drove revenue for eBay Facilitated dispute resolution between buyers and sellers