Michele Wisner Email & Phone Number

PA State Contractor

Denver, Pennsylvania

 Provided on-site IT support for Campbells computer and production equipment of various platforms and/or technological issues. Smart Hands services for stack and rack network switches, VoIP, AP rollouts, troubleshooting and /or upgrades

Letterkenny, Pennsylvania, United States

Fielding user communication, create and document tickets, brief troubleshooting Escalation point of contact for Army Supply Chain - Logistics transformation

Harrisburg, PA

TreCom System Group @ Leidos - PA State ContractorIT Network Administrative Service & SupportAssisted team in providing Level 2/3 support of the network, servers, printers, workstations and a wide range of applications throughout state of PA. Assisted with multiple migration project deployments to 67 PA County Offices. And advanced support with Outlook.

Reading, PA

Provided elevated on-site / remote support of IT network applications and PC productivity issues along side a great team for Santander Bank Back-Office & workforce; respectively.

Reading, PA

Upgrade EMV Pin & Chip Processing to remote Penske locations and affiliated vendor credit card readers.

Newtown Square, Pennsylvania

I provided 3rd level support to SAP's global workforce for optimal availability and functionality of email communications. Including administrative tasks via MS Exchange 2010 Console & Exchange Power Shell to resolve service or incident requests; encompassing M&A transitions, SLDR migrations and other relational mailbox tasks incurred by Outlook client or.

Broward & Palm Beach County, Florida

Administration services & support with Microsoft Exchange, and relational UC software for enterprise employees at Florida Power & Light.

Helpdesk support with Epic "Go Live" implementation at the Reading Health Center in Reading, Pennsylvania.

Mechanicsburg, Pennsylvania

Provided IS Technical Support to Honeywell International’s global workforce and associates.

Contract position with Insight Global, Inc. for the CompuCom Project @ State Farm.I travel to different sites in an assigned region to implement the installation WO processes predefined for the specific site. I connect - IT hardware and software equipment per a procedural script and/ or definitive elements, compulsory for a successful site installation.

Orwigsburg, PA. 17961

On-Site Desktop & Network SupportAssisted the current on-site consultant with a multitude of tasks in the course of a recent Windows 7 migration with desktop support and backup services of:Workflow, hardware, software, client configurations, profiles, conflicts, terminal connections, and printers.Administrative tasks on the Enterprise Domain.

First call resolution for IT support of approximately 1500+ systems, 2000+ tiickets. (Numara Track-IT system) Initiated & closed daily workflow for account terminations throughout enterprise Change Management processes & procedures.  Supported all-encompassing incidents with hardware, software, systems, credentials and profiles and connectivity..

MIS Backup to MIS supervisor for all MIS related operations. Store signage production operator and Retail Customer Service Operator

Created syllabus for instruction of Internet & Basic Computer Classes.Two - Six week programs; student body being diverse in computer literacy.

Administrated all business operations.

Ccent/ Ccna Security Course Certificates, Cisco Networking Technologies, B+

Hands-on lab work implementing test network topology's. Configure Cisco IOS Routers (1941/1841) and Catalysts 2960 Switches. Real world.

Credits 70/122, Information Systems Security

American Military University/ APUS Online/ West Virginia

Associate, Network Administration