Mark Walker Email & Phone Number

Atlanta, Ga, Us

Leading a multidisciplinary product team through the launch / re-architecture of Cox’s vehicle inventory platform, in turn powering a multitude of Cox brands

• Independent growth consultant, helping steer product management teams toward and through profitable technical integrations• Examples span API integrations with external partners and internal backend systems, as well as AI for both customer-facing functionality and internal processes - driving both enhanced functionality and efficiency• Specializing in optimizing solutions, architectures, and strategies for SaaS platforms and mobile apps

Grapevine, Texas, Us

• Directed a product management team focused on consolidating over twenty discrete customer service tools (and data) under one React-based front-end• Tool resulted in 35%+ reduction in agents’ time spent managing customer incidents • Technologies directly supported $1B e-commerce business, spanning omnichannel customer lifecycle (profiles, order management, return management, gift cards, warranties, etc.)• Functions spanned pricing, product information / data, martech / marketing automation, rewards, etc. across a variety of platforms (SFDC, SAP, Zendesk, etc.)

Round Rock, Texas, Us

• Directed team strategy and multiple cloud and client software offers in Dell’s Client Solutions Group, including SaaS, API, and freemium initiatives• Lead cloud IT platform offers, spanning client-side security (SOAR, EDR, SIEM) and device management (UEM)• Role spanned ideation and analysis through launch and CI/CD roadmap• Directed PM and PO team on strategic alignment, mentoring team members, briefing executives, and leading multiple tiger team initiatives• Technologies / platforms spanned AWS, Azure Cloud, Kubernetes, Docker, Elasticsearch, etc.

Rehovot, Il

• Managed a team of global product managers that collectively directed core CAM solutions within GrabCAD Print for all Stratasys 3D printers.• Drove strategy, technical development, roadmaps, and alignment between hardware, software, and services business units• Included engineering negotiation, customer engagement, coordinating releases, channel education, and event, press, and marketing coverage.

Rehovot, Il

• Owned Stratasys 3D printing and manufacturing software solutions (GrabCAD & Insight), deployed via desktop, cloud, mobile, and APIs.• Owned positioning, persona development, roadmaps, and backlog• Full Agile environment using JIRA for release / sprint management, continuous builds with automated testing, BI for usage analysis

Boston, Ma, Us

• Managed technical strategies for engineering application development with clients, focused on engineering process automation• Customized business and architectural models to meet client needs, split between in-house and partner development• Drove persona development, UI design, use-case alignment with business, back-end automation, approvals, and implementation.

Cambridge, Massachusetts, Us

• Led conceptualization, design, development, and production transition of new folding bike line• Included a new locking system and multi-function bike rack (both patented), using multiple CAD, CAE, and 3D printing technologies.• Helped pioneer and expand Park&PedalTM multimodal commuting

Boston, Massachusetts, Us

• Directed PM team for Mathcad, PTC’s engineering calculation software• Directed strategy through a major, freemium-based product redesign• Established release targets, held regular customer, partner, and management meetings, and represented PTC at global user events

Boston, Massachusetts, Us

• Managed multiple areas of PTC’s flagship product, Creo, including 2D drawings and model-based-definition (MBD) / 3D drawings• Drove a cloud-based Digital Rights Management (DRM) app with Adobe

• Managed development, operations, and sales of a SaaS start-up, offering remote monitoring and control solutions• Directed development of all hardware, backend (Apache, MySQL, Perl), and frontend (PHP, JavaScript)

Dallas, Tx, Us

• Held lead engineering responsibility for low-profile pressure switches used by automotive OEMs in automatic transmissions.• Supported multiple teams, obtained customer & supplier approvals• Used Creo (Pro|Engineer) to accelerate development of various molded parts

Mba

Bsme, Mechanical Engineering, Materials Science