Mark Walker Email & Phone Number

Atlanta, GA, US

Leading a multidisciplinary product team through the launch / re-architecture of Cox’s vehicle inventory platform, in turn powering a multitude of Cox brands

• Independent growth consultant, helping steer product management teams toward and through profitable technical integrations
• Examples span API integrations with external partners and internal backend systems, as well as AI for both customer-facing functionality and internal processes - driving both enhanced functionality and efficiency
• Specializing in optimizing solutions, architectures, and strategies for SaaS platforms and mobile apps

Grapevine, Texas, US

• Directed a product management team focused on consolidating over twenty discrete customer service tools (and data) under one React-based front-end
• Tool resulted in 35%+ reduction in agents’ time spent managing customer incidents
• Technologies directly supported $1B e-commerce business, spanning omnichannel customer lifecycle (profiles, order management, return management, gift cards, warranties, etc.)
• Functions spanned pricing, product information / data, martech / marketing automation, rewards, etc. across a variety of platforms (SFDC, SAP, Zendesk, etc.)

Round Rock, Texas, US

• Directed team strategy and multiple cloud and client software offers in Dell’s Client Solutions Group, including SaaS, API, and freemium initiatives
• Lead cloud IT platform offers, spanning client-side security (SOAR, EDR, SIEM) and device management (UEM)
• Role spanned ideation and analysis through launch and CI/CD roadmap
• Directed PM and PO team on strategic alignment, mentoring team members, briefing executives, and leading multiple tiger team initiatives
• Technologies / platforms spanned AWS, Azure Cloud, Kubernetes, Docker, Elasticsearch, etc.

Rehovot, IL

• Managed a team of global product managers that collectively directed core CAM solutions within GrabCAD Print for all Stratasys 3D printers.
• Drove strategy, technical development, roadmaps, and alignment between hardware, software, and services business units
• Included engineering negotiation, customer engagement, coordinating releases, channel education, and event, press, and marketing coverage.

Rehovot, IL

• Owned Stratasys 3D printing and manufacturing software solutions (GrabCAD & Insight), deployed via desktop, cloud, mobile, and APIs.
• Owned positioning, persona development, roadmaps, and backlog
• Full Agile environment using JIRA for release / sprint management, continuous builds with automated testing, BI for usage analysis

Boston, MA, US

• Managed technical strategies for engineering application development with clients, focused on engineering process automation
• Customized business and architectural models to meet client needs, split between in-house and partner development
• Drove persona development, UI design, use-case alignment with business, back-end automation, approvals, and implementation.

Cambridge, Massachusetts, US

• Led conceptualization, design, development, and production transition of new folding bike line
• Included a new locking system and multi-function bike rack (both patented), using multiple CAD, CAE, and 3D printing technologies.
• Helped pioneer and expand Park&PedalTM multimodal commuting

Boston, Massachusetts, US

• Directed PM team for Mathcad, PTC’s engineering calculation software
• Directed strategy through a major, freemium-based product redesign
• Established release targets, held regular customer, partner, and management meetings, and represented PTC at global user events

Boston, Massachusetts, US

• Managed multiple areas of PTC’s flagship product, Creo, including 2D drawings and model-based-definition (MBD) / 3D drawings
• Drove a cloud-based Digital Rights Management (DRM) app with Adobe

• Managed development, operations, and sales of a SaaS start-up, offering remote monitoring and control solutions
• Directed development of all hardware, backend (Apache, MySQL, Perl), and frontend (PHP, JavaScript)

Dallas, TX, US

• Held lead engineering responsibility for low-profile pressure switches used by automotive OEMs in automatic transmissions.
• Supported multiple teams, obtained customer & supplier approvals
• Used Creo (Pro|Engineer) to accelerate development of various molded parts

Mba

Bsme, Mechanical Engineering, Materials Science