Member of the core leadership team for Nexus, a new billing and payment platform based on Clearent's core technology that will support all of Xplor's software solutions worldwide.

Promoted to SVP with team and responsibilities intact after a change in executive leadership.

Leader of the product management team for Clearent's core payment processing platforms, which together provide authorization, clearing and settlement services to 45,000 merchants with nearly $20 billion in annual credit and debit card transactions.What has this role looked like?Day-to-day leadership of the platform product management team - managing, coaching/mentoring, and supporting Sr. Product Managers who report directly to me and have direct reports of their own.Managing (with my team) the quarterly roadmap and prioritizing the various development squad pipelines, executed in two-week sprints.Understanding market problems and customer pain in order to develop features and solutions that solve pervasive problems and address urgent pain in ways that leverage Clearent's strengths.Supporting the Sales organization in customer engagements to move prospects through the pipeline and help the company attain its revenue goals.Supporting all departments in identifying inefficiencies and designing system-based solutions to address/improve them, helping the company reach its growth targets.Leading major company-wide transformation projects to add new system capabilities (Amex OptBlue, Merchant PCI Compliance), establish new sponsor-bank relationship, and convert acquired merchant portfolios from competitor platforms to our own.

Responsible for all aspects of the company's technology, including software development, system and network operations, and end-user support. Led the creation and introduction of Clearent's proprietary platform for merchant payment processing.

Responsible for product roadmap, program management, customer engagement, and creation of the company's customer support and technical operations departments.

Product Line Manager for Cisco's next-generation SIP infrastructure products, known as the Call Session Control Platform. Owner of roadmap and release definition. Worked closely with key franchise customers to define, contract, and deliver new releases of functionality that enable applications such as Push to Talk, Real-Time Video Communications, Enhanced Residential Voice, and Fixed-Mobile Convergence to be profitably deployed. Key participant in the small, focused customer engagement team working with Cisco's top cable operator customer to define and deliver the second version of the customer's video telephony rollout.

A top performer and member of dynamicsoft’s extended leadership team; heavily involved in technical sales support, business development and marketing communications, including speaking at industry events.Key participant in the small team that solicited offers and negotiated the sale of the company to Cisco.Manager of entire product line, taking the company away from “pitch and build” toward repeatable sales of common products. This change allowed us to quickly close a major cable operator using the same products that had been successfully deployed at a major wireless carrier, validating our emphasis on repeatability and opening a new market for our products.

Product manager for Ericsson's Call/Session Control Function (CSCF) product, a Session Initiation Protocol (SIP) server for 3G wireless networks. Responsible for product roadmap, requirements management and technical sales support. Member of total Product Management team for the entire product line, aligning releases among products, delivering customer and trade show presentations, and preparing tender responses.Member of the management team of the 90-person software development organization that owned this product.

During final year and a half, worked part-time as a UNIX system and network administrator while completing a Master of Computer Science degree.Maintained and enhanced FedEx's Electronic Delivery Record (EDR) system, a digital imaging system that enabled on-line retrieval of customer delivery information.Initiated and coordinated an object-oriented redesign in C++ of the Image Capture subsystem (original subsystem was written in C). Championed and secured the purchase of $750,000 in new production hardware and software to support the redesigned subsystem.Key participant in the technology transfer team that took over responsibility for EDR. Procured, established, and provided system administration for development and test labs totaling $1.5 million in equipment and software. Held development responsibility in addition to serving as software configuration and build manager.

Worked in the hardware development team, under the supervision of a senior engineer, during two summers while I was studying Electrical Engineering at Rice.