Melissa Wright

Melissa Wright Email and Phone Number

Executive Manager RSP Partner Experience @ nbn® Australia
Melbourne, VIC, AU
Melissa Wright's Location
Greater Melbourne Area, Australia
Melissa Wright's Contact Details

Melissa Wright work email

Melissa Wright personal email

n/a
About Melissa Wright

I am an experienced senior management professional who has worked across a number of industries including Telecommunications, Tourism & Transportation, Retail, Government and Commercial Business Services, consulting in multiple industry sectors.My expertise includes commercial marketing, strategy planning, project and program management, organisational change management, marketing communications, customer planning, digital marketing, customer research and insight, sales and account management, product development, financial management and executive reporting.I have recently delivered extensive business and marketing transformation projects and change programs worth several million dollars. I have also managed core clients within the Financial Services, Energy, Retailer and Insurance sectors with portfolios of >$70m revenue. Proven ability to work in senior marketing and customer planning roles, developing core marketing strategy including B2B, B2C methodologies, customer planning and communications strategies.I provide comprehensive management consulting for clients - enabling connected solutions to be generated for business growth. Approach includes; Idea Generation, Understanding Demand, customer engagement strategies, cross channel marketing and go to market approaches, research and customer lifecycle journey mapping, developing solutions and working through different delivery methodologies. With exceptional stakeholder management, I consult clients who wish to undertake comprehensive marketing and business transformation and in addition provide comprehensive operational, project and change support all with the focus to achieve the required business objective.Recent qualifications include an MBA, Diploma of Digital and Direct Marketing, Change Practitioner and Project Management with exposure to Lean Six Sigma and Agile methodologies.

Melissa Wright's Current Company Details
nbn® Australia

Nbn® Australia

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Executive Manager RSP Partner Experience
Melbourne, VIC, AU
Melissa Wright Work Experience Details
  • Nbn® Australia
    Executive Manager Rsp Partner Experience
    Nbn® Australia
    Melbourne, Vic, Au
  • Nbn® Australia
    Executive Manager Rsp Transformation, Delivery Enablement
    Nbn® Australia Oct 2023 - Present
    Melbourne, Victoria, Australia
    Leading efforts to transform Customer Experience (CX) and Retail Service Provider (RSP) Experience (RX) with strategic focus.
  • Nbn® Australia
    Senior Manager, Network Industry Development
    Nbn® Australia Jul 2022 - Sep 2023
    Australia
    Strategy, Planning and Industry Development - Planned Outages and Engagement for Network Management | Network Engineering Security
  • Nbn® Australia
    Senior Program Manager, Strategic Planning And Programs
    Nbn® Australia Jul 2020 - Jul 2022
    Australia
    Network Engineering and Security - Direct and lead significant enterprise, transformation change and strategic programs
  • Nbn™ Australia
    Head Program Management Office
    Nbn™ Australia Aug 2017 - Jul 2020
    Australia
    Head of the Program Management Office and Program Delivery for Network Assurance and OperationsProgram Planning AlignmentTechnology, Automation and InnovationStreamline Operational Processes and Delivery
  • Nbn™ Australia
    Senior Project Manager
    Nbn™ Australia Apr 2016 - Aug 2017
    Melbourne, Australia
    Program and Project Delivery in Network Operations Assurance
  • Victoria Lane
    Independent Management Consultant
    Victoria Lane May 2011 - Sep 2019
    Melbourne, Australia
    Business, Program and Management Consulting Multiple business solution disciplines assisting Startups, SME and larger companies in their growth, chanrge, transformation, project & programme management, cross channel marketing and customer engagement strategies.
  • Australia Post
    Senior Manager, Customer Planning And Programs (National), Marketing And Customer Experience
    Australia Post Jun 2012 - Aug 2015
    Melbourne, Australia
    Led the business and marketing project requirements for Customer Planning and Programs within Marketing and Customer Experience. Requested to assume the management of the divisional process to improve Marketing Campaign Management Delivery, vendor procurement, introduce privacy risk mitigation strategies and governance processes. Managed marketing budgets, capital planning, marketing & customer experience projects, service delivery, change management, resource planning, stakeholder engagement and communications. Responsible for preparing divisional executive reports, business continuity, risk governance reporting and strategy planning.
  • Australia Post
    Client Relationship Management, Business And Transformaion Management
    Australia Post Sep 2007 - Jun 2012
    Melbourne, Australia
    [Government & Enterprise]: Portfolio Value up to $70m (Clients included; National Utility Providers, Wesfarmers Group, NAB) The Government and Enterprise Unit manages the relationship with the top 50 national corporate customers with portfolio values ranging from $30m - $70m. Assigned as a key advisor to several core clients to manage, influence and lead development of new commercial solutions, opportunities and advice in emerging regulatory, business and consumer requirements.Business Project Manager - Enterprise Performance Reporting Project (Nov '11 -Jun '12)
  • Moore Stephens Melbourne
    Senior Manager, Marketing And Business Strategy
    Moore Stephens Melbourne Jun 2006 - Sep 2007
    Melbourne, Australia
    Moore Stephens is an independent network of mid-tier business services and accountancy firms, with 593 offices in over 93 countries. Management Consulting Division: Provided strategic business, marketing consultancy and commercial advice to clients within the Hardware and Manufacturing Industry sectors. Included market research and competitor analysis, customer segmentation, value proposition development and consumer research and product feedback.
  • Bunnings
    Manager, Marketing Strategy And Administration
    Bunnings Mar 2005 - Jun 2006
    Hawthorn, Melbourne Australia
    Led the marketing analytics function, operational marketing budget and reporting on marketing effectiveness and business performance on retail sales performance and competitor activity with the retail hardware industry sector. Managed the marketing operating budget and expenses including all ATL/BTL campaign/media/advertising spend and operational budgets. Managed marketing effectiveness and annual budgeting planning requirements.
  • Australia Post
    Geospend, National Marketing And Product Development Manager
    Australia Post Nov 2000 - Mar 2005
    Melbourne, Australia
    Lifestyle data analysis division of Australia Post, providing targeted solutions for business growth through list rental, consumer profiling, data hygiene, data appending, customer acquisition and retention solutions.Led the market review on brand repositioning. Developed strategic marketing, sales and product plans, national promotional plan including communications plan incorporating B2B and B2C activity, all promotional collateral, PR, event, exhibition, national advertising and media campaigns. Developed new movers product ranges for Addressing Services Division.

Melissa Wright Skills

Leadership Customer Experience Direct Marketing Marketing Management E Commerce Consulting Stakeholder Management Business Transformation B2b Account Management Sales Sales Operations Business Process Re Engineering Business Development Business Analysis Vendor Management Team Management Team Leadership Process Improvement Digital Marketing Customer Relationship Management Strategic Planning Strategy Cross Channel Marketing Management Consulting Loyalty Programs Program Management Marketing New Business Development Change Management Training Segmentation Business Process Improvement Business Strategy Management Customer Acquisition Customer Engagement Project Management Product Development Marketing Communications Program Delivery Management Marketing Strategy Analytics Crm Management Consultant Project Delivery

Melissa Wright Education Details

  • Victoria University
    Master Of Business Administration (Mba)
  • Apmg
    Apmg
    Change Management Practitioner Certification
  • Esi International
    Esi International
    Project Management - Pmbok1
  • Institute Of Direct Marketing (Uk)
    Institute Of Direct Marketing (Uk)
    Direct And Digital Marketing (Dip Idm)
  • Pm Partners Group - Pmi
    Pm Partners Group - Pmi
    Pm Fundamentals And Pm In Practice
  • Process Improvement
    Process Improvement
    Green Belt

Frequently Asked Questions about Melissa Wright

What company does Melissa Wright work for?

Melissa Wright works for Nbn® Australia

What is Melissa Wright's role at the current company?

Melissa Wright's current role is Executive Manager RSP Partner Experience.

What is Melissa Wright's email address?

Melissa Wright's email address is me****@****.com.au

What schools did Melissa Wright attend?

Melissa Wright attended Victoria University, Apmg, Esi International, Institute Of Direct Marketing (Uk), Pm Partners Group - Pmi, Process Improvement.

What skills is Melissa Wright known for?

Melissa Wright has skills like Leadership, Customer Experience, Direct Marketing, Marketing Management, E Commerce, Consulting, Stakeholder Management, Business Transformation, B2b, Account Management, Sales, Sales Operations.

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