In order for businesses to be successful in today’s economy, they MUST:1) Solve customer problems with innovative solutions.2) Deliver consistent, effective service at scale.3) Attract and retain diverse talent.4) Be easy to work with.5) Integrate ESG into the company DNA.6) Grow profitably.As a proven P&L, operations, and people leader, I consistently deliver double-digit revenue and profit growth for my companies, along with high customer and employee satisfaction and retention.Notable results include:* Championing organic growth for PE-backed RESTAURANT TECHNOLOGIES as its Chief Commercial Officer, I set the foundation to double the company’s revenue by 2026. * At RENTOKIL, steering 1,000+ sales and marketing personnel for all 6 of its North American brands, powering double-digit growth each year to produce a combined revenue of $1.8B in 2021, and proving instrumental on multiple acquisitions. At the onset of COVID-19, launching a disinfecting service in just 2 weeks and generating >$294M in 21 months, delivering Rentokil North America’s best-performing year to date and beating pre-pandemic revenue and profit plans.* As a strong P&L driver across various SERVICEMASTER corporate groups and brands, turning around a strategic account portfolio for the company’s largest franchise business with ~$1B in customer-level revenue; delivering profitability and U.S. market share growth for 5 ServiceMaster franchise brands by rolling out a local sales model to 4,300 franchisees; and leading SERVICEMASTER’s fleet operations, one of the top 10 U.S. commercial fleets with >15,500 vehicles nationwide.A situational leader who values transparency, inclusivity, and diversity, I’ve spent my entire career sourcing top talent, building high-performing teams, and developing people to accomplish their personal, professional, and commercial/sales goals.I’m active on LinkedIn and would enjoy connecting with you. Please feel free to reach out.
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CeoSkycrest Roof CoMemphis, Tn, Us -
Ceo And Board MemberLookout Pest Control 2023 - Present -
Operating AdvisorPercheron Capital 2022 - PresentSan Francisco, California, UsSupports Percheron in identifying, evaluating, acquiring, and scaling investment opportunities across residential services end markets. -
Chief Commercial OfficerRestaurant Technologies 2021 - 2022Mendota Heights, Mn, UsBrought onboard by this PE-backed company to champion organic growth, I gained board approval after devising a 5-year go-to-market (GTM) strategy to double the company’s revenue by 2026. Additionally, I introduced an organizational structure and recruited key marketing and sales executive talent within the first 120 days. * After guiding rapid improvements to marketing, sales, and sales operations, and installing a successful execution model that will scale with the company, we saw >20% acceleration in sales activity to produce 118% above sales plan (Q1 2022 vs. Q1 2021).[About the company: Nation’s leading provider of cooking oil management and back-of-house hood and exhaust cleaning solutions to more than 32,000 national and independent restaurant, grocery, hospitality, convenience store, university, and healthcare customers. $500M in revenue in 2021.] -
Svp Of Sales & Marketing, North AmericaRentokil Initial 2017 - 2021Crawley, Sussex, GbFollowing my earlier successes, I went on to spearhead sales and marketing for all 6 North American business units (pest control, interior landscaping, brand standards, pest management/turf and ornamental distribution, lake management, and vector control) and delivered double-digit growth each year to produce combined revenues of $1.8B in 2021. I optimized a $240M budget and performance of 1,000+ organization while stepping up as executive sponsor of the North American DEI initiative.* In 6 years, annual sales skyrocketed by more than 300% and revenue increased from $600M to $1.8B via M&A and organic growth strategies. We exceeded revenue goals in 9 months after entering the hygiene market and launching our disinfecting service in March 2020. Driving product enhancement and innovation strategies, I secured lucrative business and product launch opportunities for pest control, hygiene, and food quality & safety lines of business. * Teaming with the CEO and COO on major acquisitions, I figured prominently during valuations, business case development, due diligence, and integration stages. Led the development of a national branding strategy in conjunction with the CEO, board, and executive peers that was designed to rationalize over 45 pest control brands across the U.S., Canada, and Puerto Rico. [About the company: One of the largest business services companies in the world with $4.1B revenue in 2021, providing pest control, interior landscaping, brand standards, hygiene, and work wear services in more than 87 countries.] -
Vice President Sales, North AmericaRentokil Initial 2015 - 2017Crawley, Sussex, GbBrought onboard to fuel sales momentum for 3 of 4 brands in North America—Rentokil (pest control), Ambius (interior landscaping), and Steritech (brand standards)—I restructured the national and field sales organizations; installed B2B and B2C outside/inside sales models with a marketing approach to target specific industry sectors; and, drove CRM integration along with improvements in sales execution.* These actions were critical to growing total revenue from $600M in 2015 to $800M in 2017 while maintaining above industry standard national account retention for both years. We also increased national account sales by >55% in 2016, by 45% in 2017, and YoY total organic sales by 18.1% in 2016 and 21.1% in 2017.
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Servicemaster Restore: Vice President SalesServicemaster 2015 - 2015Atlanta, Georgia, UsCumulating my prolific 13-year tenure with ServiceMaster brands, I turned around a declining strategic account portfolio for the company’s largest franchise business with ~$1B in customer-level revenue.* Led an 11-person team of sales reps and account management admins to propel national accounts revenue from $399M to $439M. Key initiatives that contributed to that success were deploying a commercial sales strategy and Salesforce.com, restructuring the sales team with growth plans/performance metrics, strengthening customer relationships, and enhancing support processes with the Allstate and Farmers Insurance accounts—2 of the most important national customers in account portfolio.[About the company: $2.3B diversified consumer services provider, with notable brands that included Terminix, ServiceMaster Clean, ServiceMaster Restore, Merry Maids, American Home Shield, Furniture Medic, and AmeriSpec.] -
Franchise Services Group: Vice President, Local Market SalesServicemaster 2014 - 2015Atlanta, Georgia, UsI was chosen to steer profitability and U.S. market share growth for 5 ServiceMaster franchise brands (ServiceMaster Clean, ServiceMaster Restore, Merry Maids, Furniture Medic, and AmeriSpec). With a focus on making complex things simple, I rolled out a comprehensive local market sales model to 4,300 franchisees.* This was critical to propelling average annual sales per franchisee from $283K to $302K—with projected sales of $332K per franchisee in 2015. It also paved the way for a 15% rise in disaster restoration revenue within the local market, exceeding the national average by 4%.
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Terminix: Division Sales Manager, Western Division | Region Manager, SocalServicemaster 2010 - 2014Atlanta, Georgia, UsDivision Sales Manager, Western Division, 2012 – 2014Region Manager, SoCal, 2010 – 2012After improving ServiceMaster fleet operations, I joined the Terminix business unit, holding full P&L accountability for $44M+ in annual revenue while overseeing 7 direct reports and 240 employees. Able to convert strategy to execution, I overcame a history of declining residential sales and improved service operations in Southern California—one of the largest markets in Terminix with >101,000 customers. Subsequently, I was promoted to grow commercial/residential revenue and market share across an 8-state Western region (CO, ID, UT, AZ, NV, OR, WA, and CA) while optimizing $100M+ annual sales budget and the performance of a 300-strong outside sales team.* From 2012 to 2013, made significant contributions to the Western division to surpass its revenue and profit plans by boosting YoY sales from $88M to $101M (15%); revenue from $226M to $240M (6.2%); and profit from $45M to $49M (9.4%). In 2012, we saw 18% growth (from $10.4M to $12.3M) in commercial termite revenue and a 79.4% increase in advanced renewal sales to customers. With standard sales models and Salesforce CRM, the average annual sales per rep increased from $288K to $330K. * As one with a “never quit” mindset and who encourages new ideas and constructive conflict, I led my team to grow Southern California revenue ~$1M and profit $500K in <2 years, despite a 12% decrease in termite leads. By standardizing service delivery protocols and introducing an efficient net promoter score survey process, we respectively achieved 80.7% customer retention (up ~4%) and raised customer satisfaction 21%.
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Servicemaster Fleet Management: Vp, Fleet | Director, Fleet Support ServicesServicemaster 2002 - 2010Atlanta, Georgia, UsVP, Fleet, 2004 – 2010Director, Fleet Support Services, 2002 – 2004During my first stint with ServiceMaster, I oversaw one of the nation’s top 10 commercial fleets with >15,500 vehicles across the U.S. and orchestrated a strategy to centralize fleet management operations for all 10 ServiceMaster business units (Terminix, TruGreen Chemlawn, TruGreen Landcare, American Home Shield, ARS/Rescue Rooter, American Mechanical Services, ServiceMaster Clean, ServiceMaster Restore, Merry Maids, and Furniture Medic). * Prioritizing a $200M total capital and operational fleet budget, I initiated multiple fleet management and sourcing projects to save $37M and created wider efficiencies by introducing ServiceMaster’s first enterprise-wide fleet asset and maintenance management system and processes.* During this time, I also built and led a 36-member team, groomed my successor, and partnered with Clayton, Dubilier & Rice (a PE firm) on a Business Process Outsourcing (BPO) analysis, which quickly confirmed the deep value that maintaining an in-house fleet management organization delivered.Earlier Career------------------* Promoted 2x at EQUIPMENT SUPPORT SERVICES (a $148M construction equipment and service provider with 228 employees), I ended my 4-year tenure as the GM of Product Support. Holding accountability for $46M P&L, I realized a 23% annual earnings increase for parts and service operations in 3 yrs. and 90% customer satisfaction rating (up from 79%). Collaborating with the PE firm Castle Harlan, I integrated product support operations of 4 newly acquired companies.* While serving 8 honorable years as a U.S. ARMY Aviation Officer (Captain), I flew 1,000+ hours as helicopter pilot/pilot-in-command and learned early on how to manage human and technical resources under extremely challenging conditions during high-pressure training and operations projects across the U.S. and Asia.
Michael St. Clair Education Details
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The University Of MemphisExecutive Master Of Business Administration (Emba) -
Mississippi State UniversityPetroleum Engineering
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Harvard Extension SchoolDigital Marketing Strategy
Frequently Asked Questions about Michael St. Clair
What company does Michael St. Clair work for?
Michael St. Clair works for Skycrest Roof Co
What is Michael St. Clair's role at the current company?
Michael St. Clair's current role is CEO.
What schools did Michael St. Clair attend?
Michael St. Clair attended The University Of Memphis, Mississippi State University, Harvard Extension School.
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