Mary Wu, Csm Email & Phone Number

United States

Livermore, California, United States

-Oversee incoming QA and provide next steps in failure analysis for all warranty and non-warranty returns-Manage time, cost, and quality of the repair and upgrades with cross functional teams-Manage first and second-level failure analysis along with repair plans while providing timely updates to customers-Lead continuous improvement processes internally.

• Managed the integration and release of enterprise SSD storage firmware (NVMe PCIe products) in conjunction with regression and validation teams
• Managed the internal and partner firmware releases timely with quantifiable acceptance criteria and KPIs
• Managed branch creation, change control, conflict resolution through git with developers
• Created build release instructions, known issues, issues resolved communications
• Worked closely with program managers on scope and schedule to develop mitigation plan as needed
• Identified and triaged failures in CI and firmware during hardware bring up

• Led process improvement initiatives (bugs burn down, shift left, tools integration) to identify and correct firmware development gaps
• Expert in JIRA building custom workflows, custom fields, JQL, leveraging Atlassian off-the shelf and custom add on, Confluence, and DataLens to manage issues, track and implement improvement processes
• Led post-phase retrospective ceremonies to perform root cause analysis of major issues using 6-Sigma techniques
• Implemented Jira dashboards, drove process audits, data mined various hardware tests, SPC, root cause process failures, and hosted checkpoints in various forums to drive closure to initiatives
• Led SAFe teams as Agile Consultants to train teams on Agile/SAFe methodology and development

• Created a problem management tracker to manage failure analysis, corrective actions, and implementation
• Led weekly sync up for failure analysis review, root cause findings, FMEA, 8D, possible solutions to the categorized problems with internal and joint venture FA team
• Reported findings and corrective actions at quarterly reviews with internal and joint venture management teams

• Triaged, resolved, root caused, and documented technical, RMA, and direct customer issues for legacy and current portable DSL, Ethernet, and broadband test systems
• Constructed and documented test beds and servers to recreate customer issues and provided timely resolution and support
• Created Python scriptings to validate and replicate some of the complex hardware issues from customers
• Validated RMA repairs before shipment
• Approved the release of engineering change orders

Washington D.C. Metro Area

Consulted the development and deployment of marine-stabilized satellite antenna. Stationed in Nafplio, Greece.

• Led and executed test strategy for ATS (automated test system) on hardware, mechanical, and software validation of small and medium antenna systems in Ku and Ka range
• Implemented and automated test suites, test plans, test cases creation through TestRail
• Created Selenium/Python test scripts through Sauce Lab to automate GUI webpage to control antenna systems
• Led the test and development effort to host an in-house customer demo of a Ka antenna system, created and managed test cases, test setups, test strategy, presentation documentation
• Led a factory acceptance test event with joint venture in Ka antenna system in Italy, coordinated development effort between partners
• Collaborated with business partners to develop, integrate, and fine tune test methodologies for Ka antenna system (including integration of modem and dish controls)

-Initiated, planned, executed, monitored and controlled Lithium-ion battery program with cross functional team (engineering, operation, and marketing) -Ensure design, layout, fabrication, PCA components, battery packs, enclosure are properly integrated and all shipments conform to DOT and IATA requirement -Worked with battery cell and battery pack.

-Administered NPI activities for DSL, Ethernet, and optical handheld test equipment -Executed hardware conformance tests (environmental/stress tests, CE/FCC/UN regulatory compliance, mechanical) -Created and executed software functional, usability, fault recovery, interoperability, customer use cases, stress, and regression tests -Worked in agile and.

-Established manufacturing and production test requirements, generated engineering change orders -Carried more than 10 products from design verification to mass production -Worked with manufacturing, software and hardware design teams in US and overseas -Monitored production work flow, failure analysis, troubleshoot, and NPI support

M.S., Engineering Management

Activities and Societies: Member of the Honor Society of Phi Kappa Phi, graduated top 10% of classEngineering Project Management emphasis

Bsee, Electrical Engineering

Activities and Societies: Freshman Scholar title, on Dean’s Honors Lists, Edward Frank Kraft Scholarship