Mx Ashley Smith Email and Phone Number

Absolutely the most inclusive and respectful workplace I have ever worked.

Experience dealing with My Aged Care, by both phone and through the MAC portal using MyGovID• Processed incoming occupational therapists referrals and quote documents, including contracts, for preparation of raising purchase orders and invoices• Communicated with occupational therapists, clients and consumers to follow up signed contracts and requests to deliver services for a Not for Profit organisation - involving both NDIS and CHSP (Commonwealth Home Support Programme)• Greeted visitors, staff and callers daily to handle inquiries or direct to appropriate persons or teams within the overall Kurri Kurri Community Services network• Monitored daily and weekly schedules and monthly calendar obligations for the completion of tasks, quotes and referrals• Provided customer service and answered extremely high volumes of incoming calls and directed them using multi-line telephone system; as well as distinguishing clients requests and concerns from both My Aged Care & NDIS perspectives. Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions • Sorted incoming mail and directed to correct personnel and departments each day andmanaged workload between also taking a large number of incoming calls per day; at times receiving upwards of twenty calls daily

[ Payroll & Administration Assistant - MAITLAND CITY COUNCIL ]• Protected payroll operations and maintained employee confidence by keeping information private• Organised and maintained payroll information by entering data, deleting errors, calculating and collecting information• With Payroll Officer helped to administer payroll for 500 employees per fortnight using Horizon software• Constructed leave pay schedules, processed payroll garnishments and worked closely with Payroll Officer to pay out bonuses, severances, service awards and special payments• Gathered and coded timesheets per Local State Government Award, to prepare weekly payroll data for processing by payroll coordinator• Classified, sorted and filed correspondence, articles, records and other documents to maintain an organised filing system• Received filed and processed paperwork and documents for on-boarding employees