Miguel Duran

Miguel Duran Email and Phone Number

Quality Coordinator: ISO 9001, Continuous Improvement, Claims Handling and Customer Experience Management using CRM Salesforce and Automating processes in SIGNAVIO @ Endress+Hauser Group
reinach, aargau, switzerland
Miguel Duran's Location
Tlalnepantla, México, Mexico, Mexico
About Miguel Duran

Mi experiencia la definiría, como retos, aprendizaje y crecimiento.

Miguel Duran's Current Company Details
Endress+Hauser Group

Endress+Hauser Group

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Quality Coordinator: ISO 9001, Continuous Improvement, Claims Handling and Customer Experience Management using CRM Salesforce and Automating processes in SIGNAVIO
reinach, aargau, switzerland
Website:
endress.com
Employees:
5979
Miguel Duran Work Experience Details
  • Endress+Hauser Group
    Quality Coordinator
    Endress+Hauser Group Dec 2023 - Present
    Mexico
    • Coordinar las actividades que llevan de manera permanente la mejora continua, automatización e innovación de los procesos asociados a la atención del cliente interno y externo aplicando la cultura de LEAN manufacturing.• Ejecutar actividades relacionadas con el Sistema de Gestión Integral (ISO 9001/ISO 45001/ISO 14001)• Vigilar la administración del sistema de atención a quejas y experiencia del cliente• Dirigir la administración, capacitación y help desk del CRM (Salesforce)• Dirigir y coordinar la aplicación del proceso de atención a defectos seriales • Responsable corporativo del RSE y Embajador del Customer Experience Management
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  • Endress+Hauser Group
    Analista - Calidad
    Endress+Hauser Group May 2015 - Dec 2023
    Tlalnepantla Y Alrededores, México
    + CRM Salesforce Local Administrator+ Manage Complaint Responsible+ Quality System Management + Lead Auditor ISO 9001:2015+ Customer Experience Ambassador+ LEED & Sustainability Responsible+ Internal Audit ISO 45001:2018 - ISO 45005:2020+ Key User Signavio+ Key User O365
    View
  • Atlas Copco Mexicana
    Becario De Mercadotecnia
    Atlas Copco Mexicana Aug 2014 - Feb 2015
    Tlalnepantla Y Alrededores, México
    - Análisis y segmentación del Mercado- Búsqueda de información mediante diferentes medios (Electrónicos e Impresos) - Elaboración de campañas- Manejo y elaboración de Bases de Datos
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Miguel Duran Education Details

  • Instituto Tecnològico De Tlalnepantla
    Instituto Tecnològico De Tlalnepantla
    Ingenierìa En Gestiòn Empresarial

Frequently Asked Questions about Miguel Duran

What company does Miguel Duran work for?

Miguel Duran works for Endress+hauser Group

What is Miguel Duran's role at the current company?

Miguel Duran's current role is Quality Coordinator: ISO 9001, Continuous Improvement, Claims Handling and Customer Experience Management using CRM Salesforce and Automating processes in SIGNAVIO.

What schools did Miguel Duran attend?

Miguel Duran attended Instituto Tecnològico De Tlalnepantla.

Who are Miguel Duran's colleagues?

Miguel Duran's colleagues are Emilce Giraldo Gomez, Lewis Van Kamp, Matheus Rodrigues, Poowadol Choetjiraanan, Ellen Campos, Jin Jiang, Thabiso Dr. Maolwane.

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