• Served as project manager and Scrum Master for a cross-functional team of engineers, UX designers, and QA specialists for Google Site Kit, Google’s official WordPress plugin with 270K+ daily active users• Coordinated and drove to aggressive timelines for 8-12 features at a time across multiple Google products, including Ads and Analytics, as well as critical improvements to retain existing functionality• In 2023, drove the delivery of five new features from product definition through launch, totaling 21K+ hours of engineering time and growing installs from 2.5m to 3.8m• Collaborated with Google product manager, 10up tech lead, and internal Google teams to scope features, identify dependencies, define phasing and timelines, and remediate blockers• Worked with project leadership to identify quarterly goals and milestones and created and maintained Gantt charts and timelines via Asana• Drafted weekly newsletter outlining high-level epic progress and blockers to 30+ stakeholders across the 10up and Google organizations• Managed all pre- and post-engineering tasks via Asana, including PRD and design doc drafts and reviews and launch planning• Worked with Scrum team to plan two-week sprints based on priorities, dependencies, and team capacity using Sheets, GitHub, and Zenhub• Facilitated twice-weekly stand-ups, weekly sprint planning and retrospective sessions, and feature retrospectives• Created live-updating Sheets and dashboards in Looker Studio via Harvest and Resource Management to monitor and analyze hours by issue, epic, engineer, and task• Lowered estimate overage percentage for releases from average of 152% in 2022 to 113% in 2023 through ongoing analysis and continuous improvements to estimate and execution processes• Led a team of two Site Kit support specialists working in the WordPress.org support forums (averaging 100 tickets/month) and served as point of escalation

• As Team Rep for the WordPress Core Performance Team, facilitated the weekly Slack chat to discuss and track progress for each performance initiative and answered questions and gathered feedback for proposed new features across multiple channels• Worked with Google DevRel team to create and implement plans for building community support for performance initiatives via blog posts, social media outreach, and coordination with key stakeholders in the WordPress community• Line managed eight engineers and three support specialists, managing onboarding and administrative tasks, monitoring team progress, conducting annual reviews• Project managed 10up’s work on performance initiatives, including the implementation of WebP in WordPress, with a focus on definition and scoping• Built out Site Kit documentation from six to over 40 guides and implemented a workflow via Asana for managing documentation updates and additions

• Member of the Launch team on the broader Customer Success (support) team• Assisted up to 15 customers simultaneously with planning the launches of their WordPress websites on VIP, including managing timelines, answering launch-related support tickets, and consulting on initial environment and site setup• Ran launch commands via CLI for multisites and single sites and communicated launch steps via ticket and live chat• Conducted live troubleshooting during launches as needed• Responsible for onboarding customers to the VIP platform through kickoff calls, new environment setup, and user management• Worked with teams across VIP - including business development, relationship management, triage, and developers - to keep tickets moving and escalate issues as needed• Developed and maintained onboarding program for new Technical Account Managers across three VIP teams• Served as Launch liaison for product team managing new customer self-launch tooling

10up makes the web better by finely crafting websites and tools for content creators.• Served as PM and client’s primary point of contact for up to eight simultaneous WordPress projects, including full builds, retainers, and integrations• Acted as day-to-day manager of multidisciplinary project production teams - engineers, UX designers, visual designers, audience & revenue specialists, and systems engineers - and directed task prioritization and management, resource forecasting, and sprints• Maintained detailed budget reporting, including monthly invoicing in collaboration with finance team• Collaborated with a variety of stakeholders, both internal and external, to resolve and manage project and account-level risks and set and meet project goals• Conducted end-to-end QA on engineering deliverables

Cornershop Creative is a web design and development agency working almost exclusively with progressive nonprofits.As project manager:• Served as PM for 5-7 simultaneous WordPress design/development projects at a time from discovery through design, development, testing/QA, and launch• Managed incoming WordPress and hosting support requests from dozens of maintenance and support clients, including multiple clients on monthly retainersAs web developer:• Worked as primary developer for CRM projects, including creating forms and wrappers in Luminate, Salsa Classic, Salsa Engage, and Engaging Networks, using CSS, SCSS, JS, and jQuery• Fully designed and developed small WP sites in browser using Jupiter theme and custom CSS• Updated WP templates using PHP and Advanced Custom Fields

• Promoted to Director and department lead• Hired and managed a team of three Training & Implementation Consultants• Continued as an implementation consultant with my own portfolio of 12-15 clients

• Served as client's project manager for implementation of NeonCRM, including management of timeline and communication with developers and other departments• Reviewed new client data from previous systems, defined import rules, and communicated rules and changes to development team• Conducted consults to help new clients configure their NeonCRM system to specifications• Implemented JIRA for department, including creation of issue types, workflows, and Kanban boards• Successfully implemented clients including the Barack Obama Foundation, James Beard Foundation, UnitedHealthcare Children’s Foundation, and Staples Share Fund