Typing and printingwelcoming clientsfilling Data Capturing

• Installing software, hardware and operating systems.• Installing personal printer, shared printer and network printer. • Networking computers, switches routers and servers. • Ensuring security and regular auditing to a network, internet and ICT facilities.• Configuring monitoring and manage LAN (Local Area Network) and WAN (Wide Area Network). • Maintaining WSUS (windows server updates service) is Functioning properly. • Ensuring regular back-ups of data and maintaining Windows servers. • Configuring and monitoring VoIP (Voice over Internet Protocol). • Configuring and ensuring that all computers are connected to a Modem Wi-Fi, ensure security and Access to a Wi-Fi who supposed to access or not to access Wi-Fi internet. • Applying ICT policy, checking computer warranties and writing reports. • Provide IT technical report and IT specification for purchasing IT facilities. • Providing first line Support and remote access control support to the users. • Repairing desktops and laptops computers backing up and recovering data. • Setup email accounts and train users for new or upgraded software’s. • Monitor and control internet access and usage. • Logging calls to BMC on IT related services. • Installing and maintaining anti-viruses. • Installing and maintaining BAS and Persal.

• Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.• Managing the overall desk activities, including the supervisors