Mxolisi Moabi Email & Phone Number

South Africa

• Specialized in CRA Onboarding;
• Facilitating the onboarding process by performing background checks on new clients through an EDD process to ensure minimal to no risk.Other functions include but not limited to executing daily operational activities.
• Analyse financial documents and statements to identify any suspicious patterns.
• Investigate and measure an organization's risk of suspicious financial activity.
• Implement strategies for following anti-money laundering laws.
• Correspond with auditors and regulators to minimize money-laundering risks.

Johannesburg, Gauteng, South Africa

Was in the role of an Anti Money Laundering Analyst.Responsibilities included but were not limited to providing administrative service and support to Capitec Bank's clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions. To provide support to all clients making use of Capitec Bank's.

South Africa

• Responsibilities:
• Ensure ongoing collaboration with shoppers and drivers to ensure effective processes are in place and in line with corporate processes and goals.
• Meet/exceed performance expectations and goals for your allocated regions.
• Consistently be attentive to real-time service levels and taking action when needed.
• Monitor and analyze all real-time order delivery.
• Provide positive, fast, and complete support resolutions to drivers via various access channels.

Florida Glen, Roodepoort

• Responsibilities:
• Call and authenticate clients telephonically.
• Manage Account Inquiries.
• Build Client Relationships.
• Handle objection from disatisfied clients.
• Verify and Process delivery bookings.

Johannesburg Area, South Africa

• Responsibilities:
• Communicating with customers and support staff.
• Collecting data about customer service trends.
• Recording, responding and resolving all complaints effectively.
• Developing strategies to retain customers.
• Measuring key performance metrics related to churn and retention efforts.