Mxolisi Moabi Email & Phone Number

South Africa

Specialized in CRA Onboarding;• Facilitating the onboarding process by performing background checks on new clients through an EDD process to ensure minimal to no risk.Other functions include but not limited to executing daily operational activities within the Enhanced Due Diligence function thereby implementing and administrating legal and statutory requirements for the Financial Intelligence Centre Act 38 of 2001 (“FICA”), Protection of Constitutional Democracy Against Terrorist and Related Activities Act 33 of 2004 (“POCDATARA”), Prevention of Organised Crime Act 121 of 1998 and all related legislation, within Capitec Bank in the following manner:• Analyse financial documents and statements to identify any suspicious patterns.• Investigate and measure an organization's risk of suspicious financial activity.• Implement strategies for following anti-money laundering laws.• Correspond with auditors and regulators to minimize money-laundering risks.• Create and maintain reports showing the financial activity of individuals and/or organizations.• Report any suspicious transactions or activities in an efficient and timely manner.• Maintain knowledge of anti-money laundering compliance rules and regulations.

Johannesburg, Gauteng, South Africa

Was in the role of an Anti Money Laundering Analyst.Responsibilities included but were not limited to providing administrative service and support to Capitec Bank's clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions. To provide support to all clients making use of Capitec Bank's Internet Banking and Mobile Banking services.

South Africa

Responsibilities:• Ensure ongoing collaboration with shoppers and drivers to ensure effective processes are in place and in line with corporate processes and goals.• Meet/exceed performance expectations and goals for your allocated regions.• Consistently be attentive to real-time service levels and taking action when needed.• Monitor and analyze all real-time order delivery.• Provide positive, fast, and complete support resolutions to drivers via various access channels.• High-energy and self-reliant.• Provide support to both, drivers and customers.• Identify common trends within the driver network and escalate appropriately.• Ability to quickly identify and resolve driver inquiries.• Act with the customer in mind and advocate for the user community.

Florida Glen, Roodepoort

Responsibilities:• Call and authenticate clients telephonically.• Manage Account Inquiries.• Build Client Relationships.• Handle objection from disatisfied clients.• Verify and Process delivery bookings.• Complete daily data in a timeous manner.• Ensure all client details are correct and in order.• Ensure successful deliveries.

Johannesburg Area, South Africa

Responsibilities:• Communicating with customers and support staff.• Collecting data about customer service trends.• Recording, responding and resolving all complaints effectively.• Developing strategies to retain customers.• Measuring key performance metrics related to churn and retention efforts.• Analyse customer service requirement and inform of all available services.• Provide appropriate consultation to customer for various products and services and escalate accordingly.• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.• Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.• Work with branches and walk-in centres and source appropriate products for customers• Assist customer to select optimal and cost-effective products for his or her requirement.• Prepare documents for individual accounts and associate customer interaction and ensure follow up on all pending issues.• Assist customer service employee and provide backup support.• Monitor all customer calls, analyse problems for products and services and ensure optimal solution for same.• Maintain knowledge on all products.