Mxolisi Simelane Email & Phone Number

As an IT Support Specialist, I provide essential technical assistance to ensure the smooth operation of hardware and software systems. My responsibilities include troubleshooting and resolving issues related to computer systems, printers, IP phones, networks, and applications, as well as offering guidance to users on best practices. I also support laboratory environments and server management, ensuring all systems function optimally.I am skilled in identifying technical problems, implementing effective solutions, and providing training and support to enhance user productivity. With a strong focus on customer service, I strive to maintain high levels of user satisfaction by delivering timely and efficient support. My technical expertise, combined with my ability to communicate complex information clearly, allows me to serve as a reliable resource for both colleagues and clients.

Durban, Kwazulu-Natal, South Africa

Installation and testing of computer systems, applications, and peripherals within established guidelines • Assist in the maintenance and testing and support of network equipment, servers, and other associated equipment. • Provide Tier1 service or support through telephone or email to internal or external customers in accordance with the service level agreement. • Log all relevant incident/service request details, allocating categorization and prioritization code. • Ensure all incidents and resolutions are owned and communicated effectively throughout the lifecycle to both the business and internal IT teams. • Daily Health checks on all IT Equipment • Provide first-line investigation and diagnosis.

Nongoma, Kwazulu-Natal, South Africa

Nongoma Local Municipality, Kwazulu-Natal, South Africa

Technical support, network maintenance, telephone maintenance

110 Chasevalley Road Pietermaritzburg South Africa

South Africa

I was doing Work Integrated Learning (WIL) program

Microsoft Azure Fundamental, Computer Systems Networking And Telecommunications

Introduction To Cloud Computing, Computer/Information Technology Administration And Management

National Diploma, Information Technology

Diploma completed

Ccna R&S Introduction To Networks, Computer Systems Networking And Telecommunications

Activities and Societies: Rugby

It Essentials, Information Technology