My Phan Email & Phone Number

- Evaluate and define business metrics, and democrats data by building and socializing decision tools, including dashboards and automated reports.- Support various business functions with the development and maintenance of various management reports.- Consult business stakeholders to run analysis that leads to actionable insights to grow the business..

Ho Chi Minh City, Vietnam

- Understood business requirements, analyzed large data sets for patterns and trends, visualized results, and provided insights to enhance business decision making capability in business planning and process improvement.- Collaborated with business users to define analytics, reporting and automation solutions that meet business needs and work with the tech.

Hanoi, Hanoi, Vietnam

• Designed, developed, and maintained ongoing bots and reports on the key metrics for revenue monitoring and alerting purposes.- Mined data to uncover new insights, identify problems, opportunities, perform root-cause.
• Tested different approaches, stress tested the systems, and finalized data platform and visualization tools that suit business needs and current databases.
• Designed data models and ETL pipelines to migrate data from current databases to new data lake engines, and validate data.
• Built dashboards on visualization tools for automatic reporting and real-time analytics purposes.
• Documented the new BI system, and wrote docs for end-users.
• Conducted training on data culture and the new BI system for all employees.

San Francisco Bay Area

- Collaborated with IBM supporters to assist in researching AI applications to establish hands-on activity labs for MIS department.- Created prototype and tested AI applications in Android environment.- Documented and reported findings to supervisor.- Achievements: Successfully developed Chatbot Tutorials module via IBM Watson studio.

- Assisted students in learning and gaining hands-on experience in Salesforce.- Reinforced the practice of businesses managing relationships and interactions with capital ventures using ​CRM system.- Supported troubleshooting.

- Clarified and explained class materials to students.- Supported and reinforced active learning.- Provided tutoring for multiple subjects: Quantitative Business Analysis, Business Programming, Business Statistics, Calculus for Business and Aviation, Fundamentals of Finance.

- Assisted Marketing professor in grading test materials.- Recorded and updated gradebook.

San Francisco Bay Area

- Prepared monthly managerial reports and financial statements for managers and clients.- Performed public accounting and monthly closing of the books for clients by processing account payables, receivables, and payrolls.- Processed audit document requests from clients.

Cupertino, California USA

- Tutored Statistics and Algebra students and helped them walk through and solve homework problems.- Assisted Statistics professors in delivering and clarifying new concepts to students.- Provided group tutoring to help students enforce learned materials.

Bachelor'S Degree, Management Information Systems, General, 3.9/4

Activities and Societies: - Minor in Computer Science. - Graduated with Summa Cum Laude and Honors in Business. - Enrolled in MIS.

Transfer To A 4-Year University, Business Administration And Management, General, 3.87/4

Activities and Societies: - Program Assistant Intern at the Inter Club Council (ICC)