My Phan Email & Phone Number

- Evaluate and define business metrics, and democrats data by building and socializing decision tools, including dashboards and automated reports.- Support various business functions with the development and maintenance of various management reports.- Consult business stakeholders to run analysis that leads to actionable insights to grow the business.- Lead the effort to communicate the state of the business to stakeholders regularly to understand the reasons behind trends and historical patterns, and to provide insights to drive strategic decisions.- Prepare calculations for key initiatives.

Ho Chi Minh City, Vietnam

- Understood business requirements, analyzed large data sets for patterns and trends, visualized results, and provided insights to enhance business decision making capability in business planning and process improvement.- Collaborated with business users to define analytics, reporting and automation solutions that meet business needs and work with the tech team to see those solutions through completion.- Created, curated and maintained reports and dashboards to facilitate internal users’ decision making and enhance external communication with customers.- Created automations for key operational processes to drive process efficiency.- Processed raw data and maintained existing data integrity.- Coached users on best-practice uses of data and analytics, and assisted them in finding the right information.- Awarded MVP (Most-Valuable-Player) Team Award in 2022 for completing a data migration project.

Hanoi, Hanoi, Vietnam

- Designed, developed, and maintained ongoing bots and reports on the key metrics for revenue monitoring and alerting purposes.- Mined data to uncover new insights, identify problems, opportunities, perform root-cause analysis, and presented to stakeholders to make data-driven business decisions.- Collaborated with cross-functional teams and internalized business processes to determine KPIs and evaluate internal teams' performance.- Developed and implemented a new BI system to optimize reporting processes, and supported internal stakeholders to perform self-service data exploration and reporting:• Tested different approaches, stress tested the systems, and finalized data platform and visualization tools that suit business needs and current databases.• Designed data models and ETL pipelines to migrate data from current databases to new data lake engines, and validate data.• Built dashboards on visualization tools for automatic reporting and real-time analytics purposes.• Documented the new BI system, and wrote docs for end-users.• Conducted training on data culture and the new BI system for all employees.

San Francisco Bay Area

- Collaborated with IBM supporters to assist in researching AI applications to establish hands-on activity labs for MIS department.- Created prototype and tested AI applications in Android environment.- Documented and reported findings to supervisor.- Achievements: Successfully developed Chatbot Tutorials module via IBM Watson studio.

- Assisted students in learning and gaining hands-on experience in Salesforce.- Reinforced the practice of businesses managing relationships and interactions with capital ventures using ​CRM system.- Supported troubleshooting.

- Clarified and explained class materials to students.- Supported and reinforced active learning.- Provided tutoring for multiple subjects: Quantitative Business Analysis, Business Programming, Business Statistics, Calculus for Business and Aviation, Fundamentals of Finance.

- Assisted Marketing professor in grading test materials.- Recorded and updated gradebook.

San Francisco Bay Area

- Prepared monthly managerial reports and financial statements for managers and clients.- Performed public accounting and monthly closing of the books for clients by processing account payables, receivables, and payrolls.- Processed audit document requests from clients.

Cupertino, California Usa

- Tutored Statistics and Algebra students and helped them walk through and solve homework problems.- Assisted Statistics professors in delivering and clarifying new concepts to students.- Provided group tutoring to help students enforce learned materials.

Bachelor'S Degree, Management Information Systems, General, 3.9/4

Activities and Societies: - Minor in Computer Science. - Graduated with Summa Cum Laude and Honors in Business. - Enrolled in MIS.

Transfer To A 4-Year University, Business Administration And Management, General, 3.87/4

Activities and Societies: - Program Assistant Intern at the Inter Club Council (ICC)