Mohamed Yassin Email & Phone Number

United Arab Emirates

United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Monitor accounts to identify outstanding debtsInvestigate historical data for each debt or billFind and contact clients to ask about their overdue paymentsTake actions to encourage timely debt paymentsProcess payments and refundsResolve billing and customer credit issuesUpdate account status records and collection effortsReport on collection activity and accounts receivable statusHandle daily emails internally

Dubai, United Arab Emirates

**Achieved my target for 2 years in a row**Serves customers by helping them select products.Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge.Greets and receives customers in a welcoming manner.Responds to customer questions.Provides outstanding customer service.Documents sales by creating or updating customer profile records.Manages financial transactions.Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.Alerts management of potential security issues.Assists with inventory, including receiving and stocking merchandise.Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.Handle daily emails internally and further communications with customers over email.

Handle all daily tasks including the whole department email internal and external. Performing market research.Gathering and processing research data.Performing basic admin duties including printing, sending emails and ordering office supplies.Assisting and coordinating with the sales team.Assisting the Front Office team.Assisting with inventory control.Organizing staff meetings and updating calendars.Processing company receipts, invoices, and bills.Assisting and supporting management.

Cairo Governorate, Egypt

Supporting the Operational Team by identifying process improvementsHandl daily tasks and communications throughout email Delivering training to maximize operational efficiency and delivery of a better customer serviceLeading all internal audits and analyzing metrics to determine the source of quality issuesDevise & implement action plans to improve performance and mitigate business riskDevelop and implement a Quality Assurance framework including the creation, roll out and development of quality monitoring forms and proceduresCollect and analyze quality metrics including performance against KPIs and agent productivity.Prepare, monitor, and maintain all quality reports

Cairo, Egypt

Collecting data on consumers, competitors, and marketplace and consolidating information into actionable items, reports, and presentationsUnderstanding business objectives and designing surveys to discover prospective customers’ preferencesCompiling and analyzing statistical data using modern and traditional methods to collect it

Egypt

Customer service representative at Western Union USA.Solve customer problems through calls.Managing large amounts of inbound calls in a timely mannerFollowing call center “scripts” when handling different topicsIdentifying customers’ needs, clarify information, research every issue, and providing solutions.

Egypt

Assist Managers in Sales Strategy Development.Keep Informed of New Products and Services.Recruit, Train, and Coach the Sales Team.Delegate Tasks and Set Deadlines.Set Sales Targets and Motivate Sales Team.Prepare Sales Reports.Handle daily reports and emails on behalf of the whole team.

Egypt

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.Provide responsive and competent telephone support to customers in the areas of problem-solving and handling customer inquiries. Delivering and exceeding customer-specified service levels for handle time.Typically would not have sales goals/quotas.Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.Work requires some judgment but is performed primarily according to standard procedures with close supervision.Provide responsive and competent customer support within a call center environment.May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.Learn, understand, retain, and regularly update and demonstrate product/process knowledge.Track, document and retrieve information in the call tracking database.

Egypt

Cairo, Egypt

Contacting potential or existing customers to inform them about a product or service using scripts.Answering questions about products or the company.Asking questions to understand customer requirements and close sales.Support of sales processes via phone calls to the customers.Introducing the organization's products or services to customers in order to follow up with further steps of the sales process.Initiating repeated orders by follow-up phone calls after the customers' purchases.Carrying out market research on how to address customers.Preparation of sales reports and caparisons of competitors' offer conditions.

Bachelor'S Degree, Foreign Languages And Literatures, General, Good

English and Spanish departments

Bachelor'S Degree, Language, 96%

Political Science And Government, V.Good

Activities and Societies: Training camp