helped multiple customers daily with any queries they had in regards to their banking, for example money transfers, reissue of cards, card refunds, account upgrades, sending out statements, standing orders, changing customer details and generally just helping customers with any questions or anything they may be confused about in relation to their accounts.● Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.● Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.● Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.● Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.

Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.● Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.● Processed cash, credit card and voucher payments using POS terminals.● Delivered quality food and beverage service to over 50 guests per shift.● Facilitated smooth operations by keeping bar area well-stocked throughout each shift.

Helped teacher create positive and supportive learning environment by developing trust and encouraging student decision-making.● Assisted students develop their own choreography for all types of dance● Developed positive relationships with students to increase participation and engagement.● Cleaned, organised and set up classroom and dance hall daily● Assisted Dance Teacher organise and deliver dance lessons.● Attended regular rehearsals to practice and perfect performances for live shows or recordings.