Personal Banking Advisor
Currenthelped multiple customers daily with any queries they had in regards to their banking, for example money transfers, reissue of cards, card refunds, account upgrades, sending out statements, standing orders, changing customer details and generally just helping customers with any questions or anything they may be confused about in relation to their accounts.● Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.● Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.● Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.● Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.