- Provided exceptional customer service to guests, ensuring a positive and welcoming experience.- Skilled in promoting and upselling products and services to enhance guest experience and driverevenue.- Built and maintained strong customer relationships, resulting in repeat business and customer loyalty.- Handled customer inquiries and resolved complaints in a professional and courteous manner.- Led a team of sales associates, providing training, guidance, and motivation to achieve sales targetsand enhance team performance.- Acted as a liaison between the sales team and upper management, communicating goals, expectations,and feedback.- Utilized point-of-sale (POS) systems efficiently for sales, returns, and inventory management. (KWI)

- Responsible for taking photos of merchandise, editing and managing social media posts for Pandora at Saucon Valley including Instagram, TikTok, and Facebook.

- Restaurant front of house experience. (Hostess/Server's Assistant/Busser)- Greeted and seated guests promptly, ensuring a welcoming and positive first impression.- Managed reservations and waitlists using electronic booking systems. (Toast)- Adept at creating positive guest experiences through attentive service, addressing guest needspromptly, and maintaining high standards of hospitality.- Efficiently handled multiple tasks in a fast-paced environment while maintaining a high level of accuracyand service.- Coordinated with kitchen and bar staff to ensure efficient food and beverage service.- Maintained cleanliness and organization of the dining area and front desk.• Trained new front of house staff on service protocols and company policies.- Communicated effectively with team members to ensure seamless operation during peak hours.- Prioritizing tasks and managing time efficiently during busy periods.- Barista Experience (On-Site Coffee stand named Hello Joe)

- Supported the planning and execution of corporate events, leisure events, and promotional activities.- Coordinated logistics, managed schedules, and ensured timely communication with vendors andstakeholders.- Assisted marketing team in event promotion for "Rock The Walk" in City Center Allentown.- Created, organized, and executed my own event which included a Movie showing in the Pocket Parkin Allentown.

- Greeted customers with a friendly and welcoming demeanor, providing excellent customer service and ensuring a positive dining experience.- Demonstrated knowledge of menu items, including ingredients and preparation methods, to answer guest questions and make recommendations.- Maintained cleanliness and sanitation standards in the dining area, including tables, chairs, and condiment stations, to provide a clean and inviting environment for customers.- Effectively handled cash transactions and utilized the point-of-sale system to process payments accurately.- Ice Cream server experience

- Exceptional at engaging with children and their parents, ensuring a fun and memorable experience.- Strong verbal communication skills, able to explain services clearly and make both children and parentsfeel comfortable- Skilled in creating fun and unique hairstyles, makeup looks, and party themes that appeal to youngclients.- Highly patient and understanding, especially with nervous or excited children, providing a calming andsupportive presence.- Experienced in organizing and executing themed birthday parties, spa days, and special events.