Computer Networking and Computer Repairs in the Atlanta Metro Area

Installation of Cisco Router/ Firewalls and configurationsIP addressing for department stores and Resolve Network CommunicationPOS (Point of Sales) equipment maintenanceLock and Cabinet replacementsReplacement of Bill and Coin changersPrinter installation and support

Jackson Hewitt Accomplished Network Migrations and upgrades for Honda and CingularPrinter installation and configured network sharing Web site applications support, script writing, and content correctionsPrinter, network devices support Server and PC hardware supportApplications installation and software supportServed as Case Manager. for tier 2 and tier3 hardware support for HP Proliant Servers (Call Center)IBM backup technical lead for mobile hardware support (Call Center), Lotus notes supportField Services Tech with Xerox and Unisys/ Dell as PC break fix and network connectivitySupported all Windows operating systems from 3.1 to VistaInstallation of Tax school networks for Jackson Hewitt Tax Service, used Hubs on Business ADSL lines

•Used VMware to create and activate virtual servers•Instructed onsite technians when to remove and setup new servers and printers•Transfer bank data to new servers•Remote connections to perform required operations for strict banking standards•TCP/IP and subnetting to identify networks and devices•Trace rounte and ping to trouble shoot routing and connectivity

Wired the MDF/IDF closet, for all University users and network connectivity supportProvided support for Windows 2000/ 2003 Servers, Windows XP, and Fedora operating systemsUsed Active Directory to all VLANs, Computers, Users, and Network devicesUsed Symantec Ghost to reimage computers for classrooms labs, for faculty, staff, and student activities Repaired desktop and laptop computers and Resolved printer connectivity issuesSupported MS Exchange and Email (MS Outlook) Installation of University software for faculty and students, including MS Office 2003/ 2007Issue laptop to student and issue loaner laptops to faculty and staff membersCisco router/ switch Configuration to create VLANs and ports (6509, 3500 Cisco Switches)Joined PCs to Network Domains, Remote Access to Network ServersVoIP phone installation, Cisco 7960 and 7940 IP PhonesAccomplishment assisted in building a new voice and data network. Installation of Wireless Access PointsVPN set up,, DNS and WINS configurations

Desktop Support/ XP Project Technician (Contract Position/ Hands on)Provide support for workstation upgrade from Windows 2000 to Windows XP. Preformed remote log on to 2000/2003 servers to add users to the CDC domain and to add software packages to desktop computers. Mapping network drives, installing applications for CDC employees. Accomplish backing up client data via network server and USB portable hard drive using Symantec Ghost 8.0. Email support for MS Outlook and Black Berry to include setup of client email client, copying .pst files to the network. Hardware support when needed on Dell/ HP desktop and laptop computers. Submit end of the day report. Performed laptop encryption (PointSec), and network printer configurations. In addition, Citrix support for remote users and used Wintel(ERD Commander) for Admin account password re-sets. Travel out of state to CDC remote sites. Ticketing system Peregrine.

•Served as Case Manager. for tier 2 and tier3 hardware support for HP Proliant Servers (Call Center)•Dispatched technicians to client locations to meet Service Level Agreement (SLA)

Tech Support Rep Tier2 ADSL/ DirecPC Tier2 (Helpdesk/ Call Center) Provided technical assistance to resolve network connectivity issues in a call center environment for a National ISPTested computer software and hardware for proper configurationsTechnical Support for the following Operating Systems: DOS, Windows 3.x, 95, 98, NT 4.0, 2000, XP, and Me, Macintosh OS 7.1 to OS 10. MS Exchange created email boxes and assigned new email addresses Troubleshoot for high-speed connections ISDN, Cable, ADSL, and DirecPCCompleted, advance company training programs, basic UNIX training Completed, advanced company training MAC/ Apple Boot Camp Reimaged computers (Symantec Ghost)Firewall knowledge, home network configurations (2wire, AppleTalk/Airport, modems, routers, hubs, and wireless connections)Web hosting support and website troubleshooting to include FTP Provided supported Web TV, Windows CE, Blackberry, and palm pilots. In addition, technical support for UNIX/ Linux operating systems Customer Service used Vantive call tracking program to log calls and case notes

Helpdesk/ Call Center)Technical Support for 40 different ISPs includes trouble-shooting for DOS, Windows 95, 98, NT 4.0, 2000 and Me. MAC OS 7.6 to 9.0xWireless Ricochet modem troubleshooting and connectivity issuesInternet applications, web browsers, email clients, and FTP programsHardware and software supportCustomer Service, and used Heat call tracking program

updates rollout for sales staff laptops (250-300 users)Provided network trouble-shooting of (NT 4.0 Server) along with TCP/IP configurations, LAN and Dial-up profilesInstalled company's proprietary software over LAN, CD-Rom, and Diskette drive. Updated the BIOS, re-image computers and updated McAfee anti-virusWindows 98 and Microsoft Office 97. Re-set passwords and Customer Service.

Installed High-Speed cable modems Hardware and software support, installation of Network Interface Cards Desktop support and cable installations to computers (PCs, laptops, and Macintosh) Setup email accounts, used Outlook, Netscape, and several other email managers Troubleshooting cable line for 2-way communication required for Internet connectivity and Customer Service

Installed High-Speed cable modemsHardware and software support, installation of Network Interface CardsDesktop support and cable installations to computers (PCs, laptops, and Macintosh)Setup email accounts, used Outlook, Netscape, and several other email managersTroubleshooting cable line for 2-way communication required for Internet connectivity and Customer Service; ITO SDS/ Call Specialist I (Helpdesk/ Call Center) Received first level technical support calls in a high-volume inbound call center environmentProvided technical assistance for dial-up callers, password re-sets, and network connectivitySupported hardware and software in a call center environmentUsed Remedy call-tracking program to log call and to record case notes