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Mark Yarnall is listed as A customer centric Executive leader, delivering success in: Strategy | Innovation | Service design | Operations | Sustainability | Process improvement | Program delivery at JB Hi-Fi, a company with 4095 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a work email signal at telstra.com and a matched LinkedIn profile for Mark Yarnall.
Mark Yarnall previously worked as Group Manager - Services at Jb Hi-Fi and Senior Management Consultant at Achieveable Pty Ltd.
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AeroLeads found 1 current-domain work email signal for Mark Yarnall. Compare company email patterns before reaching out.
A Senior Strategy & Operations executive with extensive experience and passion for creating, optimising and transforming end-to-end service operations in consumer-focused organisations. An expert in building and implementing strategic roadmaps, optimisation programs and leading operations that deliver enhanced consumer experiences and business productivity. Key focus areas include; Strategy development, Service experience, Customer/business tools & processes, Operational frameworks, Regulatory compliance, Driving business performance, Budget oversight and Leading diverse teams.My approach to achieving success centres' on forming and nurturing collaborative business partnerships and building high-performing teams aligned around a clear vision and purpose, delivering measurable business value and exceptional consumer experiences.Key accountability highlights:* Build, lead and mentor teams of up to 12 direct reports and direct accountability for multi-disciplined teams of over 270 members* Accountability for the development of tools, processes and operational delivery that enable over 7k consumer channel touchpoints, over 20k front line staff and over 150 support and back of house operations team members* Accountable for the governance and control of operational budgets of up to $43M p.a.* Design and lead high-value business digitisation and transformation programs, delivering significant commercial, employee and customer experience benefits* Development, negotiation and management of strategic vendor and partner relationships
Listed skills include Retail, Customer Experience, Team Management, Business Strategy, and 31 others.
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A career timeline built from the work history available for this profile.
Australia
Accountable to lead and deliver the Services function across JB Hi-Fi Group (JB Hi-Fi & The GoodGuys), including; Strategic partnership management, Service Product Design / Develop / Delivery, Revenue and Margin creation, Statutory Warranty, ACL and Regulatory compliance.
Australia
As part of this deeply talented consulting team, I support in the; creation, design, delivery and implementation of quality customer experience (CX) transformational programs for our clients. * Voice of the Customer analysis* Customer feedback measurement* Business & Process mapping* Insights production* Opportunity definition* Ambition articulation*.
Melbourne, Australia
Accountable to lead the end-to-end Service & Support across the Telstra Reverse & Device Services ecosystem, including; Customer & Channel tools / processes, Operations, Service Support functions, Vendor management, Sustainability and P&L management.Enabling best practice Reverse Experiences, underpinned by an integrated strategic solution, that delivers.
Melbourne, Australia
Leading the strategy, development, execution and operations of the end-to-end, Customer Device Lifecycle journey, across all Telstra’s channels (Retail, Voice & Chat). I focus on leading and delivering exceptional customer experiences through; business simplification, strategic innovation and enabling consistent omni-channel experiences.Successful design.
Melbourne, Australia
Key leadership role focused on the development and deployment of the strategic customer advocacy program - Local Check-In and embed into an ongoing foundation layer of the retail Customer Experience journey.The Check-In program proactively connected with over 6 million customers, asking them to Check In with Telstra at one of 384 specialised week long.
Melbourne, Australia
Strategic and operational leadership role, accountable for the performance, capacity, capability and quality of Customer & Employee Support functions - delivering a positive support experience to over 1M support queries annually via Voice, Email or Live Chat.High level of focus on the improvement and integration of tools and processes that enable improved.
Responsible for the development and implementation of Telstra retail Customer Experience concepts, with particular focus on the Tech Bar and Online Shop, strategy design, planning & deployment. Strategically managing the Tech Bar proposition from a start up concept into a national deployed Customer Value Add solution, across over 300 Telstra retail.
Responsible for building and sustaining strategic client relationships within the IT infrastructure space and supporting business partners in leveraging latest IT solutions to drive business; productivity, stability and information security.
Melbourne
General Manager successfully delivering the transformation of a young company through a growth phase into a national chain of Juice Bars and undertaking the transition into a Franchise model. Successful focus on process enhancement, system standardisation, training and financial stability, setting the foundation to build upon
Melbourne
Delivering consistent Operational control functions and performance within the Nike Australia’s company owned retail sites. Strong focus on operational efficiencies, compliance measures, labour, stock controls, team leadership and customer service standards. In excess of $12m in turnover within an environment, custom built to showcase the brand and product.
Other employees you can reach at jbhifi.com.au. View company contacts for 4095 employees →
John Mimellis
Colleague at Jb Hi-Fi
Canberra, Australian Capital Territory, Australia, Australia
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CG
Constance Gravina
Colleague at Jb Hi-Fi
Melbourne, Victoria, Australia, Australia
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KB
Karin Bosschieter
Colleague at Jb Hi-Fi
Greater Melbourne Area, Australia
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JS
Joanne Szollosi
Colleague at Jb Hi-Fi
Greater Brisbane Area, Australia
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MW
Matthew Whitehead
Colleague at Jb Hi-Fi
Mount Eliza, Victoria, Australia, Australia
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SL
Sally Lewis
Colleague at Jb Hi-Fi
Greater Melbourne Area, Australia
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JC
Jude C
Colleague at Jb Hi-Fi
Wembley Downs, Western Australia, Australia, Australia
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AC
Aleah Close
Colleague at Jb Hi-Fi
Greater Melbourne Area, Australia
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CM
Chris Mckay
Colleague at Jb Hi-Fi
Greater Sydney Area, Australia
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JB
Jason Beck
Colleague at Jb Hi-Fi
Greater Melbourne Area, Australia
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Quick answers generated from the profile data available on this page.
Mark Yarnall works for JB Hi-Fi.
Mark Yarnall is listed as A customer centric Executive leader, delivering success in: Strategy | Innovation | Service design | Operations | Sustainability | Process improvement | Program delivery at JB Hi-Fi.
AeroLeads has found 1 work email signal at @telstra.com for Mark Yarnall at JB Hi-Fi.
Mark Yarnall is based in Greater Melbourne Area, Australia, Australia while working with JB Hi-Fi.
Mark Yarnall has worked for Jb Hi-Fi, Achieveable Pty Ltd, Telstra, Generation-E, and Feeling Fruity.
Mark Yarnall's colleagues at JB Hi-Fi include John Mimellis, Constance Gravina, Karin Bosschieter, Joanne Szollosi, and Matthew Whitehead.
You can use AeroLeads to view verified contact signals for Mark Yarnall at JB Hi-Fi, including work email, phone, and LinkedIn data when available.
Mark Yarnall is listed with skills including Retail, Customer Experience, Team Management, Business Strategy, Strategic Planning, Change Management, Vendor Management, and Strategy Development.
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