Mychael Baldwin Email & Phone Number

Richmond, Va, Us

Fulton, Maryland, Us

Providing Solutions expertise in ITOPS, Cloud and Agile best practices to the CSO office - focusing on DHS CISA and DOD customers in this fast-growing, talented company.

Fairfax, Va, Us

Owned InfoReliance's HHS Cloud BPA, a $90MM vehicle for migrating all Operating Divisions of HHS over to M365, SPO, Azure and AWS. Over the life of the BPA (which was extended twice), migrated thousands of apps, 4PB of data and a quarter million email accounts to the cloud; leveraging 6 Project Managers and dozens of Senior and Principal Cloud Engineers. As the Chief Architect for our FedCiv business unit, I’ve solutioned and owned delivery of over many proposals as either the owner of the Tech Volume or as Book Boss for significant sections of the same for major proposal efforts; latest wins include the IRS CI Microsoft BPA ($201M), IRS SharePoint Workflow Conversion ($90M), US Mint IT Ops ($48M) and IRS Cyber & Modernization ($28M) – each of which I was the Tech Volume owner as well as contributor.In my role as Product Owner, I designed, developed and managed two internal products with my team of Sr. Engineers & Developers – one of which is a powerful reporting, scheduling and migration management tool for Cloud Migrations from any on-premise or hybrid infrastructure in a Windows based system to M365, EoL, Azure and AWS, called MoveIT. The other is a capacity planning and management tool with timekeeping functions that uses standard SharePoint Online and PowerBI capabilities that are native to G3 and G5 licenses in M365.

Fairfax, Va, Us

**This works extends into my time at ECS, who purchased IR** Owned InfoReliance's HHS Cloud BPA, a $90MM vehicle for migrating all Operating Divisions of HHS over to M365, SPO, Azure and AWS. Over the life of the BPA (which was extended twice), migrated several thousands of apps, 4PB of data and a quarter million email accounts to the cloud; leveraging 6 Project Managers and dozens of Senior and Principal Engineers.

Falls Church, Virginia, Us

Responsible for GDIT's CMS Cloud IDIQ- a $100M+ AWS Infrastructure vehicle comprised of thousands of EC2 instances in supporting Medicare, Medicaid and Healthcare.gov.Direct contract ownership/ management interface with Director and C-level CMS leadership in creating and enabling DevOps, Agile and IaaS/ IaaC initiatives inside the Centers for Medicare and Medicaid.Hiring, roadmap, SCRUM and Agile process management of a team of Infrastructure "DevOps" Cloud Developers

Seattle, Wa, Us

Responsible for North America East Coast operations for the support of all Amazon Web Services products; a user base comprised of hundreds of thousands of cutting or bleeding edge cloud service developers and infrastructure managers.- Grew existing engineer and manager corps over 300% in order to scale operations to global need.- Built, trained and managed the East Coast team into extremely high performing customer advocates with quality and resolution scores well above the network average for AWS.- Owned and assisted in developing processes and procedures for this key, customer facing & highly technical, support group into an operation that now scales and operates at an Enterprise level.

Reston, Va, Us

Responsible for growing 19 person small business technical support staff into a global support scaled, multi-tiered and multi-lingual Dell ProSupport org as the business was acquired by Dell in 2012. Scaled from 19 to over 200 engineers across 7 time zones, 6 countries and 3 tiers of support- with the Virginia office acting as Tier 3. Responsible for process design and delivery of hiring practices, on-boarding, training and maintaining highly technical engineers and managers in a fast paced Enterprise business

Rockville, Md, Us

Managed 18 Field Engineers and 80 Technical Accounts- mixed role of team manager, project/ program manager as well as technical account and sales management for small and medium businesses across the DMV.- Responsible for setting, managing and maintaining stakeholder expectations regarding their local infrastructure.- Leverage my own expertise as well as a team of IT Field Engineers to design, upgrade, implement and maintain complete messaging, storage, directory and web site services for customer environments for just over 80 Small and Medium businesses in the metro area.

London, United Kingdom , Gb

Supervision of teams of hardware and OS support professionals in a growing Enterprise Hosting (Service Delivery) environment. My role as Supervisor included hire and fire responsibilities, project management, career path design and training, time and payroll management as well as technical and customer escalation for a team of 56 and a customer base of 3,000 globally.Day to day functions include server support on an HP/Intel/SUN hardware (pre and post install) platform running in a mixed Unix and Windows environment. Capable of racking and stacking, hardware configuration, OS install and configuration of both modes, troubleshooting OS installs and network issues across a datacenter environment and post install support of the Windows OS to include Server 2003.

Us

Took charge of 3 UAG dealerships in the Northern Virginia area. Performed desktop support and infrastructure support for over 75 salesmen and mechanics. Supported a Windows AD environment behind Cisco switching and a soft firewall, hardware break fix and replacement, people management (customer and employee) of expectations and outcomes and responsibility for the uptime of a multi-million dollar series of high end car dealerships

Arlington, Va, Us

Technical escalation and trainer for a team of help desk analysts in the high profile high intelligence environment that is DARPA. This was a Windows environment and included support for all standard peripherals, MS Office Suite and very bleeding edge PC and laptop hardware. Role included AD user management and configuration including interface with Exchange for mail issue resolution (lost messages, spam, mailbox size changes and .pst support).

Houston, Texas, Us

Performed multiple region rollout of prototype HP printing solutions for the USPS. This role required Windows support experience, printer support and printer networking support and configuration. I was responsible for a team of 12 performing very short term emplacement/ replacement of a massive printing solution

Responsible for onsite/ on-call technical support for a mixed bag of customers in the wacky world of the Florida Keys. Supported everything from 8080 machines to high end PC build/installation/configuration on a day to day basis. Also responsible for removing spam/virus issues from user devices as received at our store location.Installed wireless LAN's for businesses, configuration of small Server 2000 environments after building the PC servers on which they were hosted.

Winter Park, Fl, Us

Performed as a technical escalation and support technician for the City planners and engineers.A Windows environment, the initial scope of the position required moving the whole infrastructure from Token Ring to Ethernet. This expanded to include complete desktop support for the City.

Operations support in a mixed environment, I was responsible for monitoring and support as a technical escalation from our Tier 1 group. This position was highly script based, but I was able to configure and troubleshoot AD and Windows technical issues, with a hand in the switch and routing configuration of our solutions. Would have liked to touch more network equipment!

Created M&P's and supported the incoming user base for a new IP. Windows AD Domain configuration and hardware configuration. This company built their help desk around myself and 2 other consultants specially built to suit requirements and procedures.

Washington, Dc, Us

Performed as a help desk support escalation for the nation's blood bank. In a high stress (90 calls daily) environment I supported users across old Windows 3.1 machines, dumb terminals and standard Windows 98/ NT PC's. This involved troubleshooting software issues remotely and tracking of blood supply across the country for hospitals and surgeons.

Us

Learned Windows OS, networking essentials and COTS software support for a growing Australian company.Was one of three CSR's working for this small company, and was responsible for training and hiring incoming support representatives on our software and procedures.