Mike Ahearn Email & Phone Number

United States

• Provide technical assistance and support for incoming queries and issues related to the EMR system, software, and hardware.
• Install, configure, and maintain computer systems, software applications, and peripheral devices, ensuring compatibility and compliance with organizational standards.
• Provide training to all the major medical disciplines in the form of daily webinars and one on one training.
• Respond to inquiries via phone, email, or ticketing system in a timely and professional manner, ensuring high levels of customer satisfaction.
• Stay updated on emerging technologies and industry trends, continuously expanding technical knowledge and skills to enhance job performance and effectiveness.

Rancho Cucamonga

• Utilize analytical and creative problem-solving skills answer incoming calls from customers regarding inquiries, service issues, billing questions, and technical support for Spectrum Internet and cable services.
• Troubleshoot technical issues related to internet connectivity, cable TV reception, equipment setup, and configuration, guiding customers through troubleshooting steps and resolutions.
• Document customer interactions, inquiries, and resolutions accurately and comprehensively in the customer relationship management (CRM) system.
• Adhere to call center metrics and performance targets, including call handling time, first-call resolution, customer satisfaction ratings, and adherence to schedule.

La Mirada, CA 90638

• Responsible as well as the main point of contact with all customers via a multitude of channels. These channels include; Amazon, eBay, Newegg, Jet, Walmart, Groupon, Etsy
• Prepare regular reports and analysis on customer service performance, trends, and customer feedback. Use data insights to make informed decisions and drive continuous improvement.
• Collaborate with other departments, such as sales, marketing, and product development, to align customer service initiatives with overall business objectives and improve the customer experience.
• Proficient using Help Desk systems, such as Zendesk, XSellco, and Kayako
• Responsible for the entirety of the RMA process. Customer contact. Receiving the return. Processing and logging in each case to create a monthly and quarterly metric
• Recommends changes to products or services to fulfill customer needs such as design, and shipping costs

West Covina, California, United States

• Process customer orders accurately and efficiently, including order entry, verification, and tracking, ensuring timely fulfillment and delivery through drop shipping partners.
• Address customer concerns, complaints, and issues related to order discrepancies, shipping delays, damaged goods, and other matters, striving to achieve satisfactory resolutions and maintain customer satisfaction.
• Develop a thorough understanding of drop shipped products, brands, specifications, and inventory availability to effectively assist customers and provide accurate information.
• Serve as a liaison between customers, drop shipping partners, and internal departments such as sales, operations, and logistics to facilitate smooth order processing and resolve issues.
• Provide basic technical support and troubleshooting assistance to customers experiencing issues with products or services, escalating complex technical issues to appropriate teams as needed.
• Assists customers with return requests, initiate return authorizations, coordinate return shipments, and process refunds or replacements according to company policies and procedures.

4005 Grand Ave Suite C, Chino

• Lead a team of sales representatives, providing guidance, coaching, and support to achieve sales targets and objectives.
• Monitor and evaluate the performance of sales team members, providing feedback, performance reviews, and performance improvement plans as needed.
• Collaborate with other departments, such as marketing, product development, and customer service, to align sales initiatives with overall business objectives and strategies.
• Stay informed about Sprint products, services, pricing, promotions, and competitive offerings to effectively communicate value propositions and address customer needs.
• Identify opportunities to enhance the customer experience and satisfaction through sales processes, interactions, and service delivery.

Associate’S Degree, Computer Information Technology (Cit)

Activities and Societies: Theater, Cultural Arts, Vocal EnsembleThe B. S. in CIT program requires a total of 120 units, including general.

Diploma

Activities and Societies: Theater, Vocal Ensemble Entertainment & Media Academy A.B.E.L Academy