Mychal Mitchell ™ Email & Phone Number

➡ Act as the primary point of contact for break/fix and service request items➡ Provide role interfacing with client-owned and external systems as needed to resolve issues➡ Setup and basic troubleshooting of PCs/Laptops/Macs, connectivity issues, and configuration issues across systems and platforms.

Florida, United States

➡ Answering questions and resolving software or hardware issues via chat/IM, phone, web portal, and other channels. ➡ Document, track, update, and monitor problems to ensure timely resolution of issues via an enterprise ticketing system. ➡ Act as the primary point of contact for break/fix and service request items. Work and track issues to resolution..

Matthews, North Carolina, United States

➡ Install and repair residential and business communications services including telephone, internet, and video. ➡ Train and work with tools and test equipment to provide service of multiple different technologies and network designs.

➡ Install and inspect equipment➡ Troubleshoot service issues, optimize reliability, and construct innovative solutions for digital voice, video, and high-speed Internet customers.

Information Technology

- 560 hours of training, education, simulations, hands-on experience, and project management that includes a skills qualification check.

Full Stack Network Engineer

- IT Network infrastructure design, configuration, and management - IT Project planning and implementation - Routing, switching, wireless.