My Chau Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

-Evaluate customer information to develop solutions while providing high-quality service through efficient and pro communication.-Identify and solve account issues related to product orders, deliveries, credits, and returns; proactively share information with the team to improve the process.-Defuse customer concerns with efficient conflict and problem resolution skills, achieving 100% satisfaction rating.-Resolve a diverse range of technical issues across multiple systems for… Show more -Evaluate customer information to develop solutions while providing high-quality service through efficient and pro communication.-Identify and solve account issues related to product orders, deliveries, credits, and returns; proactively share information with the team to improve the process.-Defuse customer concerns with efficient conflict and problem resolution skills, achieving 100% satisfaction rating.-Resolve a diverse range of technical issues across multiple systems for customers across 2 time zones. Show less

Charlotte, North Carolina, United States

-Managed the product attributing strategy for over 300 products monthly and performed website quality check for Belk.com.-Supported and maintained external vendor relationships by obtaining, reviewing, and understanding standards for product attribution. -Worked with cross-functional teams to facilitate and organize product components for efficiency. -Developed and presented weekly product reports for internal teams using Pivot Tables and VLOOKUP.-Coordinated and organized… Show more -Managed the product attributing strategy for over 300 products monthly and performed website quality check for Belk.com.-Supported and maintained external vendor relationships by obtaining, reviewing, and understanding standards for product attribution. -Worked with cross-functional teams to facilitate and organize product components for efficiency. -Developed and presented weekly product reports for internal teams using Pivot Tables and VLOOKUP.-Coordinated and organized training information for new associates and provided training on how to use the Salsify software.-Accurately documented and resolved high volumes of customer inquiries in a timely and accurate manner, improving customer satisfaction. Show less

-Managed on-site set up and ensured an efficient registration process for over 300 attendees.-Created badges for all attendees, speakers, and workshop presenters using Adobe Photoshop.

-Mentored and trained new technicians to ensure quality customer service and employee development. -Maintained organization of all appointments and services to ensure an efficient business operation. -Managed online business profiles and curated social media marketing posts to drive business growth.-Effectively delivered prompt and professional service to a high volume of customers.-Worked in a very fast-paced environment.

Bachelor Of Science - Bs, Fashion & Textiles Management

Activities and Societies: Alpha Phi Gamma National Sorority Inc., Vietnamese Student Association (VSA), Women in Science and Engineering.

Study Abroad Program, Fall 2019

Courses: Photography I, Italian Language 1, Principles of Finance, Fashion Marketing, Italian Food & Culture: Pairing Food and Wine